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Customer Questions

  • All(49)
  • Product Information(36)
  • Stock Status(4)
  • Payment(2)
  • About Shipping(4)
  • Others(3)
Q

Where is UK-2 warehouse and do I have to pay EU customs taxes

By Siniša Trupčević Jun-22/2017 15:11:11

A
Hello Siniša,If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html 
Q

does the product use google play store?

By Joe Feb-24/2017 12:31:55

A
Hello Joe,Thank you for your inquiry.Yes, it can use google play store.Please feel free to contact us if further questions.Thank you for your attention.
Q

I bought one on Amazon but it can not be charged. . What's the matter? What should I do?

By Nhung Jan-21/2017 13:19:36

A
Hello Nhung, Thank you for your inquiry.We are sorry to hear that, You will need to contact the Amazon customer service. Thank you, Let me know if you need any help.Have a nice day!
Q

when i can order this product

By panagiotis Jan-15/2017 13:48:09

A
Hello panagiotisWe have stock, please feel free to order it in any time.Best Regards
Q

Is this product work with net in Portugal?

By Eunice Leite Jan-09/2017 10:31:31

A
Hello Eunice,It is unlocked for Worldwide use. Please ensure local area network is compatible. click here(http://maps.mobileworldlive.com/ ) for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.  Networks:    2G: GSM 850/900/1800/1900MHz    3G: WCDMA 900/2100MHz    4G: FDD-LTE 800/1800/2100/2600MHz   Thank you for your attention. 
Q

Hi does the phone have screen protection [gorilla glass] thanks

By Geoff Glover Dec-19/2016 04:13:24

A
Hello Geoff,It comes with a screen protector. Please note the Package Contents below:Cell Phone: 1 Battery: 1 Power Adapter: 1 USB Cable: 1 Back Case : 1 Screen Protector: 1 English Manual : 1.Thanks for your attention.
Q

Hi! Can i have a free sample for review on my italian youtube channel? Thanks and having a good day!

By DavideLolli97 Dec-08/2016 18:50:49

A
Hello  DavideLolli97,  Yes, you can .Thanks for your inquiry.
Q

Do you ship to Nigeria?

By Gsave Dec-08/2016 05:58:43

A
Hello Gsave, Please add  the items to cart and then choose the country  for you. After you check out, the estimated shipping cost and total amount will be displayed for each shipping method.If you can choose shipping method ,it means that the item can be shipped to Nigeria.
Q

HI,Is this a unlocked phone?

By Dori Nov-27/2016 16:33:11

A
Hello Dori,Unlocked for Worldwide use. Please ensure local area network is compatible. click on the following link for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.http://maps.mobileworldlive.com/ Please feel free to contact us if you have any questions.
Q

This phone has WIFI and hotspot?

By Amir Nov-07/2016 11:50:13

A
Hello Amir, Yes it has WIFI and hotspots. Thanks for your interest.