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Customer Q&A

  • All(36)
  • Product Information(14)
  • Stock Status(10)
  • Payment(2)
  • About Shipping(9)
  • Others(1)
Q

When will it be available again?

By Felice Oct-26/2017 20:55:56

A

Hello Felice,
We are sorry it's out of stock.

Q

Will this device run on only 2 batts?

By dante mercer Aug-15/2017 07:58:18

A

Hello dante,


No, it will not run with only 2 batteries.

Thank you for your inquiry.

Q

Hello, do you have warranty on the product?

By Din Jul-09/2017 10:47:13

A

Hello Din
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hello, when is the black/white version back in stock? lg

By Florian May-15/2017 05:03:31

A

Hello Florian,

We don't sell the black/white version now.


Q

Czy w zestawie są baterie

By Jacek Apr-17/2017 22:38:39

A

Hello Jacek,

Please check the following information:

Battery Quantity: 3 pieces ( not included ).                                               

Q

How can we handle the customs issue?

By Gökçen Kavlak Feb-27/2017 12:31:56

A

Hello Gökçen,


Sorry. We have no control over these regulations and potential import duties. However, Taxes totally depends on the local customs policy. The customer is solely responsible for customs tax and any other customs-related charges if exists.

Thanks for your inquiry.

Q

can you order this like in shop or post office ?

By daniel Feb-01/2017 19:36:44

A

Hello daniel,

Thank you for your inquiry.

You can ship it to your house, please feel free to write your shipping address when you make the order.

For the shipping method, you can choose expedited shipping, it can directly send it to your shipping address. For other shipping method, in some case, they will require you to pick it up in the post office. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

The notes say "1. This item will be shipped after July 20th." is this still the current situation in year 2017? So that if i order today i will receive the Product at the end of July 2017? Thanks :)

By Tom Jan-16/2017 02:33:08

A

Hello Tom
I have checked it for you that we have stock, please feel free to order it.

Dispatch: Ships between Jan 16 - Jan 17

It's a out of date information in the "notes".

Best Regards.


Q

How nuch mAh of 18650 battery i can use ? Have any limit ?

By Petros Dec-15/2016 15:29:29

A

Hello Petros,


There is no limitation, as long as it is 18650 battery.

Thanks for your inquiry.

Q

If i buy this product today when you Will ship it?

By Felipe Afonso da Costa Dec-07/2016 06:39:14

A

Hello Felipe,
Generally, it can be shipped within 3-7 business days after the payment.
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

Q

Will this device run on only 2 batts?

By dante mercer Aug-15/2017 07:58:18

A

Hello dante,


No, it will not run with only 2 batteries.

Thank you for your inquiry.

Q

Hello, do you have warranty on the product?

By Din Jul-09/2017 10:47:13

A

Hello Din
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Czy w zestawie są baterie

By Jacek Apr-17/2017 22:38:39

A

Hello Jacek,

Please check the following information:

Battery Quantity: 3 pieces ( not included ).                                               

Q

Does the batteries comes with the product?

By Felipe Afonso da Costa Dec-06/2016 16:26:21

A

Hi  Felipe,


Thank you for your inquiry.

It dose not  come with  the batteries.

Have a nice day!




Q

hello, this wismec is original or a clone?

By Andrea Sep-26/2016 21:44:47

A

Hello Andrea,
The product is original.
Please feel free to order anytime.

Q

what are the recomended batteries and tank for this product

By Jason Sep-20/2016 21:09:21

A

Hello Jason,

We kindly suggest that you can choose this item, please kindly check the link :http://www.gearbest.com/batteries/pp_241350.html?wid=21 .

Q

Which atomizer perfect for this mod ?

By BARIŞ YALÇIN Jul-20/2016 14:55:37

A

Hello BARIŞ,
We kindly suggest that you can choose this fitting , please kindly check the link http://www.gearbest.com/rebuildable-atomizers/pp_346395.html .

Q

Hi, I can use any battery 18650? Can i use this one ? http://www.gearbest.com/vapor-batteries/pp_366459.html

By Pedro Jul-12/2016 23:11:07

A

Hello Pedro,
Yes, you can the  battery 18650, please kindly check the link   http://www.gearbest.com/vapor-batteries/pp_366459.html

Q

also it works only with two batteries? or one?

By Francesco Jul-06/2016 14:12:21

A

Thank you for your inquiry.


Battery Form Factor: 18650 
Battery Quantity: 3 pieces


It works with 3 batteries.


Have a nice day!

Q

Does it comes with batteries?

By Rodrigo Ricardi Jun-18/2016 00:30:53

A

Hello Rodrigo,
No, it does not come with batteries.

Q

When will it be available again?

By Felice Oct-26/2017 20:55:56

A

Hello Felice,
We are sorry it's out of stock.

Q

Hello, when is the black/white version back in stock? lg

By Florian May-15/2017 05:03:31

A

Hello Florian,

We don't sell the black/white version now.


Q

How nuch mAh of 18650 battery i can use ? Have any limit ?

By Petros Dec-15/2016 15:29:29

A

Hello Petros,


There is no limitation, as long as it is 18650 battery.

Thanks for your inquiry.

Q

what are the package include in rx200s?

By Donver Aug-29/2016 03:11:06

A

Hello Donver, 

Please see the package contents:

1 x Wismec Reuleaux RX200S 200W TC Box Mod ( No Cell ), 1 x USB Cable, 1 x English User Manual.    


Best Regards


Q

Hello! WISMEC Reuleaux RX200S - color "BLACK+BLUE" in stock now?

By WoodenRub Aug-05/2016 11:44:07

A

Hello WoodenRub,
Yes, we have stock at the moment, please feel free to order it. 
Best Regards

Q

Hello, when will send?

By Vlad Jul-29/2016 07:27:56

A

Hello Vlad,

This item is in stock for dispatch at present, you can have your order any time.         

Thanks for your attention. 

Q

Will be color versions?

By Silverhoff Jun-22/2016 13:52:18

A

Hello,

The item has silver color in stock now.

Welcome to buy items on our website.

Q

is in stock

By Rask00l May-30/2016 00:04:24

A

Hello,

Yes, the item is in stock now.

Welcome to buy items on our website.

Q

Когда будет на складе RX200S

By Андрей May-29/2016 13:45:20

A

Hello,

The item is in stock now.

Welcome to buy items on our website.


Q

is this on stock?

By Valentino May-24/2016 21:14:35

A

Hello,

Yes, the item is in stock now.

Welcome to buy items on our website.

Q

when will a sale ? for this item ?

By irakli Aug-22/2016 16:04:45

A

Hello irakli,
Yes, we have stock, please feel free to order it. 
Best Regards

Q

В наличии? Когда отправка?

By Andrey Jul-24/2016 01:49:19

A

Здравствуйте Андрей,

Данный товар находится в наличии для отправки в настоящее время, вы можете иметь ваш заказ в любое время.

Мы обычно требуют 3-7 рабочих дней, чтобы организовать отгрузку после получения оплаты. Точное время обработки варьируется в зависимости от пункта.

Пожалуйста, обратитесь к оценке нашей доставки ниже:

A. Ускоренное доставки: около 3-7 рабочих дней для того чтобы приехать.

B. Стандартная доставка: В период 7-10 рабочих дней для доставки.

C. фиксированная стоимость доставки: Между 10-25 рабочих дней, чтобы получить.

Для получения более подробной информации доставки http://www.gearbest.com/about/shipping-methods.html



Q

How can we handle the customs issue?

By Gökçen Kavlak Feb-27/2017 12:31:56

A

Hello Gökçen,


Sorry. We have no control over these regulations and potential import duties. However, Taxes totally depends on the local customs policy. The customer is solely responsible for customs tax and any other customs-related charges if exists.

Thanks for your inquiry.

Q

can you order this like in shop or post office ?

By daniel Feb-01/2017 19:36:44

A

Hello daniel,

Thank you for your inquiry.

You can ship it to your house, please feel free to write your shipping address when you make the order.

For the shipping method, you can choose expedited shipping, it can directly send it to your shipping address. For other shipping method, in some case, they will require you to pick it up in the post office. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

The notes say "1. This item will be shipped after July 20th." is this still the current situation in year 2017? So that if i order today i will receive the Product at the end of July 2017? Thanks :)

By Tom Jan-16/2017 02:33:08

A

Hello Tom
I have checked it for you that we have stock, please feel free to order it.

Dispatch: Ships between Jan 16 - Jan 17

It's a out of date information in the "notes".

Best Regards.


Q

If i buy this product today when you Will ship it?

By Felipe Afonso da Costa Dec-07/2016 06:39:14

A

Hello Felipe,
Generally, it can be shipped within 3-7 business days after the payment.
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

Q

Hello, I ve two questions. 1.Could you send the item to Turkey? Is there any problem about custom ? The item can go back to you? 2. The item includes batteries ?

By Ali Aug-26/2016 10:27:50

A

Hello Ali,
Yes, we can  send the item to Turkey .

Taxes do not come from us if any. 

Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. 

Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html

The battery is not included.

Q

How long does it take to process?

By Ayman Jul-19/2016 14:39:01

A

Hello Ayman,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.

Q

Когда будет отправлен товар?

By Max Jun-30/2016 10:56:50

A

Hello Max,

When you placed an order ,we can ship the item :  Jul 2 

Please kindly check our website .

 

Q

This item shows that can be sent using expedited shipping ... is this correct? .. can be send using DHL ?

By Guillermo Lopez Jun-18/2016 02:47:10

A

Hello Guillermo, 

We can ship it via DHL.
Shipping time depends on the shipping method selected in the check-out. Please consider these estimations as a reference:
1) Expedited Shipping (DHL, FedEx, UPS)=> 3-7 business days
2) Standard Shipping (EMS) => 7-10 business days
3) Flat Rate Shipping=> 10-25 business days
Learn more information about the shipping time from http://www.gearbest.com/about/shipping-methods.html

Q

where is your warehouse

By Çabuk Jun-13/2016 08:34:39

A

Hello Çabuk,
We are in China and we ship trendy items worldwide!

Q

I'd like to have 300 sets Wismec RX200S. May I know if you guys do wholesale?

By Andrew Morel Aug-06/2016 16:56:59

A

Hello Andrew,

Thank you for very much for your interest. 

For all wholesale inquiries, we have now a specific website bulk purchase.                                                     

Please check out http://www.volumebest.com/ for the best offers.