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Customer Questions & Answers

  • All(96)
  • Product Information(52)
  • Stock Status(6)
  • Payment(2)
  • About Shipping(31)
  • Others(3)
Q

It's a international version?

By Yorran Dec-05/2018 15:48:40

A

Hello Yorran, 

Thank you for your inquiry.  

Yes,it is international version.

Q

is this original international version and authentic yi 4k and not a replica or fake yi action camera . ty.

By alvin Sep-03/2018 02:26:16

A

Hello Alvin,
The product is original.
Please feel free to order anytime.

Q

what about warranty ?

By George Jul-29/2018 09:03:49

A

Hello George
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

When are they back in stock?

By Gonçalo Jun-23/2017 20:02:19

A

Hello, Gonçalo

Many thanks for the inquiry.

Sorry, the item is out of stock and can not be sold anymore.

Please check out our other amazing items here: http://www.gearbest.com/new-products/   

Grab our best deals here: http://www.gearbest.com/gadget-deals.html 

Please feel free to contact us if you have additional questions.

 


Q

Hello! Thanks for your work! Can it be an accessory for an external microphone?

By Maks May-30/2017 19:09:43

A

Hello Maks, 

Please note that it can't 

Q

Dear all, what about custom duties to ship to italy? Is there the possibility to ship whith 'italy express'? Thank you

By Enrico May-25/2017 08:50:50

A

Hello Enrico,


1.If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


2.If you can choose the italy express, we can send it via italy express. If you can not choose the italy express, please check the other shipping methods.

We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Q

Hi Gearbest, when will it be back in Stock at the UK or China Warehouse? Thanks in advance. Greetings Chris

By Chris May-19/2017 19:05:08

A

Hello, Chris

Thank you for the inquiry.

Sorry, we do not plan to have more stock in UK or China warehouse.

You can order it from the HK warehouse.

Please feel free to contact us if you have additional questions.

Q

In the description I do not understand: is there a delivery to Ukraine?

By Mike Apr-27/2017 15:55:09

A

Hello Mike, 


You can check 'Shipping Cost To' on the item page.

The item can be shipped to Ukraine via flat rate shipping.

Q

Hey guys! From germany, standard shipping, whats the estimated delivery time? Also, what kind of accessories are in the package? something like a selfie stick, or a bluetooth remote? While I know that no waterproof case comes with it, I did find some packages including those two. Thanks very much in advance, please inform me asap! :-) Jim

By Jim Apr-27/2017 13:10:14

A

Hello Jim,


You can see the shipping costs and delivery time for your order during the checkout. 

Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 

We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

Package Contents: 1 x YI II 4K Action Camera, 1 x USB Cable                                                

Q

If i order from EU warehouse to UK will there be any taxes and how long will shipping be to UK. Thanks, Mark.

By mark Apr-27/2017 11:46:36

A

Hello mark,

1.Its standard delivery is usually around 3-7 business days(not include weekends) after dispatch, but it can also be affected by factors such as remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company.


2.Taxes are charged by their local Customs Office and country regulations that is beyond our control. 


Please check this link:http://www.gearbest.com/about/faq.html .

By ordering customer agrees to our terms and conditions by default: http://www.gearbest.com/about/terms-and-conditions.html .


Q

It's a international version?

By Yorran Dec-05/2018 15:48:40

A

Hello Yorran, 

Thank you for your inquiry.  

Yes,it is international version.

Q

is this original international version and authentic yi 4k and not a replica or fake yi action camera . ty.

By alvin Sep-03/2018 02:26:16

A

Hello Alvin,
The product is original.
Please feel free to order anytime.

Q

what about warranty ?

By George Jul-29/2018 09:03:49

A

Hello George
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hello! Thanks for your work! Can it be an accessory for an external microphone?

By Maks May-30/2017 19:09:43

A

Hello Maks, 

Please note that it can't 

Q

Hey guys! From germany, standard shipping, whats the estimated delivery time? Also, what kind of accessories are in the package? something like a selfie stick, or a bluetooth remote? While I know that no waterproof case comes with it, I did find some packages including those two. Thanks very much in advance, please inform me asap! :-) Jim

By Jim Apr-27/2017 13:10:14

A

Hello Jim,


You can see the shipping costs and delivery time for your order during the checkout. 

Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 

We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

Package Contents: 1 x YI II 4K Action Camera, 1 x USB Cable                                                

Q

Buenos dias. Soy española y agradeceria saber si la version internacional tiene idioma en español. Muchas gracias.

By Esperanza Mar-23/2017 14:04:38

A

Hello Esperanza,
We are sorry to tell this item only supports English.

Q

Could you please provide the exact dimensions (centimeters)?? I can't find an unique answers: different lengths, for instance, ranging from 6.0 to 6.5 cm. Thanks.

By Dnl Mar-16/2017 11:42:19

A

Hello Dnl,
Please see the product description carefully:

Product size (L x W x H): 10.00 x 10.00 x 5.50 cm / 3.94 x 3.94 x 2.17 inches                                                  

Q

i m from india can i buy this product??how much money in india rs please tell me...........

By PRANAB Mar-11/2017 16:32:31

A

Hello PRANAB, 


Thank you for your inquiry.

Yes,we can ship it to India.

It's 199.99 USD now,in India rs it's 13306 INR.

Q

Hi, are the monopod and the remote controller included in the package as shown in the videos? Thanks

By Fabio Mar-11/2017 13:43:51

A

Hello Fabio,
No, package Contents: 1 x YI II 4K Action Camera, 1 x USB Cable.

Q

Hello, regarding the batteries you reply there is a "built-in battery", does it mean you cannot remove it to put another one ? thank you for your kind answer

By JJ Mar-11/2017 11:19:21

A

Hello JJ,


The battery is removable.

Thanks for your inquiry.

Q

When are they back in stock?

By Gonçalo Jun-23/2017 20:02:19

A

Hello, Gonçalo

Many thanks for the inquiry.

Sorry, the item is out of stock and can not be sold anymore.

Please check out our other amazing items here: http://www.gearbest.com/new-products/   

Grab our best deals here: http://www.gearbest.com/gadget-deals.html 

Please feel free to contact us if you have additional questions.

 


Q

Hi Gearbest, when will it be back in Stock at the UK or China Warehouse? Thanks in advance. Greetings Chris

By Chris May-19/2017 19:05:08

A

Hello, Chris

Thank you for the inquiry.

Sorry, we do not plan to have more stock in UK or China warehouse.

You can order it from the HK warehouse.

Please feel free to contact us if you have additional questions.

Q

When do you expect to ship from HK-2? I have been waiting for about 10 days now for it to ship.

By M Jan-18/2017 07:30:45

A

Hello M,
Yes it is in stock for  HK-2 warehouse

Q

When are you going to have stock in HK-2? Can I buy from HK-2 anyways? becouse there is no restriction from the page, if I bought it from HK-2 when would you dispatch it ? thanks and sorry for my english

By Luciano Jan-17/2017 15:50:07

A

Hello Luciano,
It will be in stock after 5-7 business dyas.

Yes, you can.

After it is in stock, you you have made the order, then, we will take 3-5 business days to process the order, then we will ship it out.

Q

Do you have the camer in stock from HK-2 warehouse, since for dispatch says until 18 jan but for 10 days i'm waiting to be shipped?

By Nikola Stefanov Ivanovski Jan-17/2017 07:38:50

A

Hello Nikola,
Sorry,it is not in stock now.

Q

Do you have Xiaomi yi 4k in stok now?

By Evgeny Jan-15/2017 18:59:05

A

Hello Evgeny, 


Thank you for your inquiry.

Yes,we have it in stock in ES warehouse now.

Q

Hello, whether the goods are sent from the EU resident terminal and additional tax relief.

By Antanas Dauksa Feb-17/2017 07:02:10

A

Hello, Antanas

Thank you for the inquiry.

Yes, it can reduce some tax if you choose to ship the item from our EU warehouse.

Please feel free to contact us if you have additional questions.

Q

is there any guarantee? i'm in France and i want to know what should i do if there is any problem Thx

By Samuel Feb-14/2017 20:16:24

A

Hello Samuel


Thank you for your inquiry.

http://www.gearbest.com/about/warranty-and-return.html, for your reference.  

Thank you, Let me know if you need any help.

Have a nice day!


Q

Dear all, what about custom duties to ship to italy? Is there the possibility to ship whith 'italy express'? Thank you

By Enrico May-25/2017 08:50:50

A

Hello Enrico,


1.If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


2.If you can choose the italy express, we can send it via italy express. If you can not choose the italy express, please check the other shipping methods.

We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Q

In the description I do not understand: is there a delivery to Ukraine?

By Mike Apr-27/2017 15:55:09

A

Hello Mike, 


You can check 'Shipping Cost To' on the item page.

The item can be shipped to Ukraine via flat rate shipping.

Q

If i order from EU warehouse to UK will there be any taxes and how long will shipping be to UK. Thanks, Mark.

By mark Apr-27/2017 11:46:36

A

Hello mark,

1.Its standard delivery is usually around 3-7 business days(not include weekends) after dispatch, but it can also be affected by factors such as remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company.


2.Taxes are charged by their local Customs Office and country regulations that is beyond our control. 


Please check this link:http://www.gearbest.com/about/faq.html .

By ordering customer agrees to our terms and conditions by default: http://www.gearbest.com/about/terms-and-conditions.html .


Q

Hi there, If I order this today, how long would take to be delivered in UK? I need it before 8th May, would it be possible? Regards

By Andres Apr-20/2017 12:00:08

A

Hello Andres,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi there, If I ordered it today, would be possible to have it in London before 8th May ? Regards

By Andres Apr-20/2017 11:28:57

A

Hello Andres,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Ola. Qual o prazo para o produto chegar no Brasil?

By Ivan Apr-19/2017 11:54:20

A

Hello Ivan,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

HI; I´m interesting with these camera, I´m in Australia until 30 of April and I want to know if you can send me it before?, I can pay you for some fast shipping if you can do that, Thank you!!

By Pitu Apr-17/2017 13:33:42

A

Hello Pitu,   

Dispatch: Ships between Apr 18 - Apr 19 

There is only one flat rate shipping(10-20 business days) method for the camera sending to Australia. 

Thanks for understanding! 

Q

Hi, i want to know if you sell this item from EU? Do you sell in Slovenia too? So there isnt any taxes? Thanks

By Zoky Apr-03/2017 22:08:40

A

Hello Sasa, 


Thank you for your inquiry.

If you select EU warehouse,we will ship it from England,but I am sorry taxes and customs are out of our control,we can not guarantee for that,hope you understand.


Q

Hi, im interested in this Xiaomi yi 4K camera and i want to know if you sell in Slovenia (EU) and from where do you sell this item, because of duane taxes. If you sell from Europe warehouse there isnt any taxes am i wright? Best regards, Sasa

By Sasa Apr-01/2017 08:40:58

A

Hello Sasa, 


Thank you for your inquiry.

If you select EU warehouse,we will ship it from England,but I am sorry taxes and customs are out of our control,we can not guarantee for that,hope you understand.


Q

Hello, I would like to know what changes the shipment of EU or HK-2? In both cases the product and the language in the camera are the same? (I'm french) Thanks

By Mathias Mar-22/2017 21:45:42

A

Hello Mathias,
That just the difference warehouses, the items are same.

Q

hola viene con el stick selfie

By julio Feb-15/2017 20:09:17

A

Hello julio,


No

Please check the package contents here: 1 x YI II 4K Action Camera, 1 x USB Cable

Thanks for your inquiry.

Q

How many batteries are included in the package?

By DANILO Feb-09/2017 20:38:41

A

Hello DANILO,

We are sorry that no batteries are included in the package.

Please feel free to contact us if you have any questions.


Q

Do you also sell the waterproof casse for this camera?

By Steve Honeyman Jan-25/2017 02:35:13

A

Hello Steve,

Thank you for your inquiry.

For your reference:http://www.gearbest.com/yi-camera-case-_gear/

Thank you, Let me know if you need any help.

Have a nice day!