All
Product keywords
Please enter the email address account

Customer Questions

  • All(185)
  • Product Information(99)
  • Stock Status(12)
  • Payment(4)
  • About Shipping(61)
  • Others(6)
Q

It's a international version?

By Yorran Dec-05/2018 15:48:40

A
Hello Yorran, Thank you for your inquiry.  Yes,it is international version.
Q

is this original international version and authentic yi 4k and not a replica or fake yi action camera . ty.

By alvin Sep-03/2018 02:26:16

A
Hello Alvin,The product is original.Please feel free to order anytime.
Q

what about warranty ?

By George Jul-29/2018 09:03:49

A
Hello GeorgePlease read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html
Q

When are they back in stock?

By Gonçalo Jun-23/2017 20:02:19

A
Hello, GonçaloMany thanks for the inquiry.Sorry, the item is out of stock and can not be sold anymore.Please check out our other amazing items here: http://www.gearbest.com/new-products/   Grab our best deals here: http://www.gearbest.com/gadget-deals.html Please feel free to contact us if you have additional questions. 
Q

Hello! Thanks for your work! Can it be an accessory for an external microphone?

By Maks May-30/2017 19:09:43

A
Hello Maks, Please note that it can't 
Q

Dear all, what about custom duties to ship to italy? Is there the possibility to ship whith 'italy express'? Thank you

By Enrico May-25/2017 08:50:50

A
Hello Enrico,1.If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html  2.If you can choose the italy express, we can send it via italy express. If you can not choose the italy express, please check the other shipping methods.We have 3 methods of shipping items to you, please see the estimated delivery times below: 1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)
Q

Hi Gearbest, when will it be back in Stock at the UK or China Warehouse? Thanks in advance. Greetings Chris

By Chris May-19/2017 19:05:08

A
Hello, ChrisThank you for the inquiry.Sorry, we do not plan to have more stock in UK or China warehouse.You can order it from the HK warehouse.Please feel free to contact us if you have additional questions.
Q

In the description I do not understand: is there a delivery to Ukraine?

By Mike Apr-27/2017 15:55:09

A
Hello Mike, You can check 'Shipping Cost To' on the item page.The item can be shipped to Ukraine via flat rate shipping.
Q

Hey guys! From germany, standard shipping, whats the estimated delivery time? Also, what kind of accessories are in the package? something like a selfie stick, or a bluetooth remote? While I know that no waterproof case comes with it, I did find some packages including those two. Thanks very much in advance, please inform me asap! :-) Jim

By Jim Apr-27/2017 13:10:14

A
Hello Jim,You can see the shipping costs and delivery time for your order during the checkout. Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. We have 3 methods of delivery, the estimated shipping times are below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.htmlPackage Contents: 1 x YI II 4K Action Camera, 1 x USB Cable                                                
Q

If i order from EU warehouse to UK will there be any taxes and how long will shipping be to UK. Thanks, Mark.

By mark Apr-27/2017 11:46:36

A
Hello mark, 1.Its standard delivery is usually around 3-7 business days(not include weekends) after dispatch, but it can also be affected by factors such as remote locations, peak shipping periods, Holidays and Festivals, inclement weather and operational issues impacting the shipping company.2.Taxes are charged by their local Customs Office and country regulations that is beyond our control. Please check this link:http://www.gearbest.com/about/faq.html .By ordering customer agrees to our terms and conditions by default: http://www.gearbest.com/about/terms-and-conditions.html .