All
Product keywords
Please enter the email address account

Customer Questions

  • All(188)
  • Product Information(128)
  • Stock Status(12)
  • Payment(6)
  • About Shipping(38)
  • Others(4)
Q

Can the robot clean the carpet?

By Simplevolk May-31/2018 08:15:39

A
Hello Simplevolk, Thank you for your inquiry.Yes, it is suitable for floor, cement, ceramic tile, wooden floor, undercoat carpet.
Q

Do you ship to Brazil?I tried to buy and I received some alerts. thanks

By Phil May-22/2018 06:20:58

A
Hello Phil,I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. We will aim at improving this as soon as possible.Please kindly check out our other available items here: http://www.gearbest.com/new-products/Grab our best deals here: http://www.gearbest.com/gadget-deals.html
Q

Hello, What does mean G-W-4, G-W-5, G-W-16 in wherehouse options ? Thanks.

By Laurent Mar-24/2018 22:36:24

A
Hello Laurent, Thanks for your inquiry.They are located in different countries.G-W-4 is located in Poland, G-W-5 is loacted in Czech and G-W-16 is located in Spain.
Q

Hello. how long is the product warranty if I order it for portugal? Does you provide assist in Spain or I would have to send it for China? Thank you.

By Duarte Carapito Mar-10/2018 18:00:14

A
Hello Duarte,I apologize for my late response.There is one year repair warranty.There is assist in Spain.For more about Gearbest's warranty and returns policy, please kindly see the follow link: http://www.gearbest.com/about/warranty-and-return.html. Please contact us at any time if you require further assistance.
Q

Does the V7s Pro have ce certificate?

By Kanerva Mar-02/2018 17:46:28

A
Hello Kanerva,Yes, it has CE certificate.
Q

There is an App to control the robot. If there is, what link I find it?

By Massimiliano Feb-16/2018 11:06:13

A
Hello Massimiliano,Sorry, there isn't.
Q

Hello! Whats meaning W-G-4 warehouse? It is from EU? Becouse i am from Cyprus and i dont want to pay VAT.

By Rumyana Feb-11/2018 09:52:24

A
Hello Rumyana, Thanks for your inquiry.The W-G-4 warehouse is located in EU.
Q

Hi, Im planning to order a4s to ireland. any chance to avoid taxes or Vat? Could you reduce parcel value? I think this would be the only way to reduce possibility of charges. cheers

By Kamila Oct-17/2017 14:03:33

A
Hello Kamila,Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.htmlIf you have any more questions please feel free to contact us. If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html 
Q

Hi, can you please tell me when will be this product available in EU warehouse?

By Agnes Oct-16/2017 11:38:06

A
Hello Agnes, We are sorry we don't have this plan yet.
Q

if I order this, it comes with the "EU plug". But I live in the US. Will you send a converter?

By Bart Oct-15/2017 13:56:05

A
Hello Bart,We will send an adapter with all our products according to the order's country of delivery.