All
Product keywords
Please enter the email address account

Customer Q&A

  • All(77)
  • Product Information(43)
  • Stock Status(8)
  • Payment(1)
  • About Shipping(22)
  • Others(3)
Q

Can the robot clean the carpet?

By Simplevolk May-31/2018 08:15:39

A

Hello Simplevolk, 

Thank you for your inquiry.

Yes, it is suitable for floor, cement, ceramic tile, wooden floor, undercoat carpet.


Q

Do you ship to Brazil?I tried to buy and I received some alerts. thanks

By Phil May-22/2018 06:20:58

A

Hello Phil,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hello, What does mean G-W-4, G-W-5, G-W-16 in wherehouse options ? Thanks.

By Laurent Mar-24/2018 22:36:24

A

Hello Laurent,
Thanks for your inquiry.

They are located in different countries.

G-W-4 is located in Poland, G-W-5 is loacted in Czech and G-W-16 is located in Spain.

Q

Hello. how long is the product warranty if I order it for portugal? Does you provide assist in Spain or I would have to send it for China? Thank you.

By Duarte Carapito Mar-10/2018 18:00:14

A

Hello Duarte,

I apologize for my late response.

There is one year repair warranty.There is assist in Spain.

For more about Gearbest's warranty and returns policy, please kindly see the follow link: http://www.gearbest.com/about/warranty-and-return.html. Please contact us at any time if you require further assistance.

Q

Does the V7s Pro have ce certificate?

By Kanerva Mar-02/2018 17:46:28

A

Hello Kanerva,


Yes, it has CE certificate.

Q

There is an App to control the robot. If there is, what link I find it?

By Massimiliano Feb-16/2018 11:06:13

A

Hello Massimiliano,


Sorry, there isn't.

Q

Hello! Whats meaning W-G-4 warehouse? It is from EU? Becouse i am from Cyprus and i dont want to pay VAT.

By Rumyana Feb-11/2018 09:52:24

A

Hello Rumyana,
Thanks for your inquiry.

The W-G-4 warehouse is located in EU.

Q

Hi, Im planning to order a4s to ireland. any chance to avoid taxes or Vat? Could you reduce parcel value? I think this would be the only way to reduce possibility of charges. cheers

By Kamila Oct-17/2017 14:03:33

A

Hello Kamila,


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi, can you please tell me when will be this product available in EU warehouse?

By Agnes Oct-16/2017 11:38:06

A

Hello Agnes,
We are sorry we don't have this plan yet.

Q

if I order this, it comes with the "EU plug". But I live in the US. Will you send a converter?

By Bart Oct-15/2017 13:56:05

A

Hello Bart,


We will send an adapter with all our products according to the order's country of delivery.


Q

Can the robot clean the carpet?

By Simplevolk May-31/2018 08:15:39

A

Hello Simplevolk, 

Thank you for your inquiry.

Yes, it is suitable for floor, cement, ceramic tile, wooden floor, undercoat carpet.


Q

Does the V7s Pro have ce certificate?

By Kanerva Mar-02/2018 17:46:28

A

Hello Kanerva,


Yes, it has CE certificate.

Q

There is an App to control the robot. If there is, what link I find it?

By Massimiliano Feb-16/2018 11:06:13

A

Hello Massimiliano,


Sorry, there isn't.

Q

if I order this, it comes with the "EU plug". But I live in the US. Will you send a converter?

By Bart Oct-15/2017 13:56:05

A

Hello Bart,


We will send an adapter with all our products according to the order's country of delivery.


Q

Does this Vacuum contains HEPA filter?

By Modrzejewski Oct-15/2017 02:00:33

A

Dear Modrzejewski,


Thank you for your inquiry.

Package Contents: 1 x Vacuum Cleaner, 1 x Charging Base, 1 x Remote Controller, 1 x Adapter, 2 x Side Brush, 1 x Mop, 2 x AAA Battery, 1 x Cleaning Brush, 1 x Dust Box, 1 x Water Tank Box

   


Q

Do you have US plug for this one? Thanks

By Abigail Han Jun-07/2017 14:17:42

A

Hello Abigail,

It comes you with an US plug.

Q

I am staying in Malaysia. How should i claim warranty if there is any problem?

By Choy Hoong May-31/2017 03:16:05

A

Hello Choy
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

is it possible to have with European plug please? Thank you

By GILLY EUSTACE May-23/2017 08:29:36

A

Hello GILLY,


We will send an adapter with all our products according to the order's country of delivery.


Q

is there a warranty on the product?

By Xiao May-17/2017 18:04:30

A

Hello , 

Yes, it has one year warranty.


Please review our warranty here: http://www.gearbest.com/about/warranty-and-return.html


Q

I will be ordering from the USA. But in product information it says "Custom Option: Chinese Plug" I can't change it or de-select it. Will you still be sending plug for USA?

By Xiao May-17/2017 17:51:26

A

Hello Xiao,

If you make an order, it will come you with an US Plug.

Let me know if you need any help.

Q

Hi, can you please tell me when will be this product available in EU warehouse?

By Agnes Oct-16/2017 11:38:06

A

Hello Agnes,
We are sorry we don't have this plan yet.

Q

Hi! Can you tell me when will be this product in EU stock? Thank you!

By Jozsef Sep-20/2017 13:38:43

A

Hello Jozsef,
We are sorry this item in stock in CN warehouse only.

Q

I want to order this product in greece. Do you know if there are any customs expenses? Thank you

By Antonis Aug-12/2017 11:29:40

A

Hello Antonis,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

When will it be available and is there a chance for shipping from the EU? All the best

By Agata Jul-03/2017 08:21:24

A

Hello Agata,

Unfortunately, we are very sorry to inform you that the item   cannot be sold anymore on our website due to supplier's issues.

You can choose V7S PRO.

Q

Boa tarde, existe em stock no armazém em Espanha? Como faço para enviarem o plug para UE?

By Marco Aurélio Mendes Godinho May-04/2017 14:13:26

A

Hello Marco,
Thanks for your inquiry.

The item is not in stock in our EU warehouse.

However, it is available in China warehouse and it does not have the EU PLUG.

Q

Hi, I saw ILife V7S Pro is currently not in stock. When will it be available again for order?

By Aldo Feb-24/2017 14:36:42

A

Hello Aldo
This item usually can be sent out between Mar 13 - Mar 17

Q

Hello, Do you know when the iLife V7S pro will be available with EU plug in Europe (prefered) or China ? Thanks, Laetitia

By Laetitia Feb-24/2017 07:38:48

A

Hello Laetitia
This item usually can be sent between Mar 13 - Mar 17


Q

Hi, I would like to know if it's possible to buy this product right now or if it's neccessary to wait until the end of January. It says that it's in pre-sale and I wonder how this affects the delivery, Thanks

By Jo Jan-16/2017 19:18:22

A

Hello Jo,


Thank you for your inquiry.

You can buy it now but the dispatch would be abvailable on about JAN 27.

Thank you, Let me know if you need any help.

Have a nice day!


Q

Hi! If I want buy the item, when pay the shipping price? because I click on buy and Paypal only showing the item price. Thanks! Regards

By Valeria Mar-15/2017 18:24:40

A

Hello Valeria                                                                                                                                                                                                                 You can see the Shipping costs and delivery time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.  
The price shown on the on the product page is the item price, shipping cost is not included.
Delivery cost depends on the shipping method on many factors such as weight, shipping time and the destination country.  

Q

Do you ship to Brazil?I tried to buy and I received some alerts. thanks

By Phil May-22/2018 06:20:58

A

Hello Phil,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hello, What does mean G-W-4, G-W-5, G-W-16 in wherehouse options ? Thanks.

By Laurent Mar-24/2018 22:36:24

A

Hello Laurent,
Thanks for your inquiry.

They are located in different countries.

G-W-4 is located in Poland, G-W-5 is loacted in Czech and G-W-16 is located in Spain.

Q

Hello! Whats meaning W-G-4 warehouse? It is from EU? Becouse i am from Cyprus and i dont want to pay VAT.

By Rumyana Feb-11/2018 09:52:24

A

Hello Rumyana,
Thanks for your inquiry.

The W-G-4 warehouse is located in EU.

Q

Hi, Im planning to order a4s to ireland. any chance to avoid taxes or Vat? Could you reduce parcel value? I think this would be the only way to reduce possibility of charges. cheers

By Kamila Oct-17/2017 14:03:33

A

Hello Kamila,


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

where is your EU Warehouse located which country? yhank you

By lee Sep-10/2017 21:27:59

A

Hello lee,
In UK.

Q

Can you ship a product with EMS? I found they have no import costs for low value products

By Antonis Aug-12/2017 11:35:37

A

Hello Antonis,


You can check the available shipping methods for the item during checkout. If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Buongiorno. Io mi trovo in Italia, precisamente a Genova. Quanto mi costano le spese doganali? Ho guardato sul link che avete messo in un altro post ma non riesco ad usarlo! A parte le spese doganali e quelle del prodotto, ce ne sono altre da sostenere? Grazie!

By Daniela Jul-13/2017 05:15:15

A

Hello Daniela,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Does priority line shipping to Bulgaria help to avoid additional custom taxes and charges?

By Peter Jun-14/2017 14:48:57

A

Hello Peter, 

Thanks for your inquiry.
According to our website's policy import taxes are solely customer's responsibility.
Please check this link http://www.gearbest.com/about/faq.html.


For your reference, taxes are charged by their local Customs Office and country regulations that is beyond our control.


Q

Hi, Is it possible to ship this item from within EU in order to avoid import tax?

By Kacperski Jun-12/2017 10:20:22

A

Hello Kacperski,


This product will be shipped from China.


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Does this product ship to the USA?

By John Jun-09/2017 15:19:22

A

Hello John,

Yes, it can ship to USA.

Be free to order it if you like.

Q

Hello. how long is the product warranty if I order it for portugal? Does you provide assist in Spain or I would have to send it for China? Thank you.

By Duarte Carapito Mar-10/2018 18:00:14

A

Hello Duarte,

I apologize for my late response.

There is one year repair warranty.There is assist in Spain.

For more about Gearbest's warranty and returns policy, please kindly see the follow link: http://www.gearbest.com/about/warranty-and-return.html. Please contact us at any time if you require further assistance.

Q

Hi, I do not see all answers in one page and also I do not have time to search all pages. Do you send an invoice after purchasing a vacuum? Tom from Poland

By Tom Jun-16/2017 10:47:03

A

Hello Tom,

I will send the invoice to you after delivery.


Q

hello, i have one ILIFE v7 and i lost the one motor wheel, when starts make noise and does not work one wheel, you have parts?

By savvas Jan-15/2017 15:21:58

A

Hello savvas
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.