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Customer Questions & Answers

  • All(89)
  • Product Information(61)
  • Stock Status(6)
  • Payment(1)
  • About Shipping(13)
  • Others(7)
Q

is the xiaomi mi max work with freedom mobile? i know its a band 4 that freedom mobile works on, and does it work with micro Sim? I live in canada thats why i ask.

By julianna Oct-18/2017 17:38:21

A

Hello julianna,
For the item, please check frequency in the link equipped with a protective film and cover and detailed information as follows:

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1900/2100MHz
4G: FDD-LTE 1800/2100/2600MHz

We are sorry that it is unable to support B4.

Besides, it can support Micro SIM card slot.

Please rest assured.


Q

Is there any other link to buy this cellphone?

By Carlos Sep-25/2017 16:35:59

A

Hello Carlos,
We are sorry this link only.

Q

I have a question regarding to shipping and tax. Do I have to pay the import vat if I choose the transport service "Germany Via Priority Line"? Many thanks for your help.

By Hartmut Jun-20/2017 09:06:04

A

Hello Hartmut,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

good afternoon. How many days to get to my city in Brazil? My zip code 78400-000. I want to pay the fastest shipping, okay?

By solange Jun-19/2017 16:35:22

A

Hello solange,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:


1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello, I would like to know why I can not find Mi max to buy? Are you forecast to stock again?

By Luciano de Campos May-30/2017 06:46:30

A

Hello, Luciano

Many thanks for the inquiry.

Sorry, the item is out of stock and can not be sold anymore.

Please check out our other amazing items here: http://www.gearbest.com/new-products/   

Grab our best deals here: http://www.gearbest.com/gadget-deals.html 

Please feel free to contact us if you have additional questions.

 


Q

oi boa tarde! ola tudo bem queria saber se daria pramin comprar o celular "Xiaomi Mi Max 128GB ROM 4G Phablet" pela moeda brasileira pois eu morro no brasil e queia adquirir o produto! mais nao posso pagar com o cartão de credito quero pagar a vista com a moeda brasileira queria saber se como eu pagar no real e nao em dolares! obg pela atenção ! sou um fã da Gearbestt

By marcelo augusto May-26/2017 17:23:31

A

Hello, marcelo

Thank you for the inquiry.

The value is Brazilian money is R$987.86.

Please feel free to contact us if you have additional questions.

Q

O carregador vem com algum adaptador europeu? Obrigado

By Tiago Rosa May-08/2017 00:54:59

A

Hello Tiago,


We will send an adapter with all our products according to the order's country of delivery.


Q

Olá, queria saber se há a possibilidade de na realização do envio, colocar na caixa do produto, um preço razoavelmente menor do que o preço que paguei. Vou explicar, aqui no Brasil a taxa cobrada pela importação é muito alta. e como já irei pagar um valor alto pelo produto, queria saber se tem essa possibilidade, de colocar um valor menor na caixa do produto? Somente pra eu não pagar um valor tão alto no tributo.

By Ruan May-02/2017 18:04:30

A

Hello Ruan,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Does the price of the item inclued my country's custom's fee?

By Anastasios Apr-27/2017 20:31:52

A

Hello Anastasios, 

According to our website's policy import taxes are solely customer's responsibility.
Please check this link http://www.gearbest.com/about/faq.html.


For your reference, taxes are charged by their local Customs Office and country regulations that is beyond our control.


Q

Hi, the cell comes whith a case ?

By Ruth Apr-23/2017 14:05:59

A

Hello Ruth,

There is no case for this product.

Please see the Package Contents here:

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
SIM Needle: 1

   


Q

is the xiaomi mi max work with freedom mobile? i know its a band 4 that freedom mobile works on, and does it work with micro Sim? I live in canada thats why i ask.

By julianna Oct-18/2017 17:38:21

A

Hello julianna,
For the item, please check frequency in the link equipped with a protective film and cover and detailed information as follows:

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1900/2100MHz
4G: FDD-LTE 1800/2100/2600MHz

We are sorry that it is unable to support B4.

Besides, it can support Micro SIM card slot.

Please rest assured.


Q

O carregador vem com algum adaptador europeu? Obrigado

By Tiago Rosa May-08/2017 00:54:59

A

Hello Tiago,


We will send an adapter with all our products according to the order's country of delivery.


Q

Hi, the cell comes whith a case ?

By Ruth Apr-23/2017 14:05:59

A

Hello Ruth,

There is no case for this product.

Please see the Package Contents here:

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
SIM Needle: 1

   


Q

Gostaria de saber se comprar .. mandar para o Brasil vou ser texada ?

By Eliza Apr-22/2017 20:41:10

A

Hello Eliza,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi' dose the phone support Arabic fully ?and It receives updates via Wi-Fi?

By Aicha Apr-22/2017 20:23:46

A

Hello Aicha,
It does not support Arabic fully,it can update via WIFI.

Q

Могу я использовать 4g смартфона в России?

By Сергей Apr-22/2017 09:12:05

A

Hello Сергей,

You can check your local network.

The item can work in the following networks:

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1900/2100MHz
4G: FDD-LTE 1800/2100/2600MHz

Q

Есть гарантия на Mi Max

By Aleksandr Apr-19/2017 10:11:33

A

Hello Aleksandr


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Is this original xiaomi product? If yes, how come its so cheap???

By Ahmed Mar-24/2017 08:13:27

A

Hello Ahmed,
It is the original Xiaomi phone. We have been doing business for several years and have close relationship with our suppliers. Our Target is to provide our global customers with high quality products at competitively low factory direct prices.

Q

Does it support Google Play??

By Daro Mar-22/2017 17:06:57

A

Hello Daro,
Yes, it supports google play.

Q

Hello , i want to know what is the type of protection gorilla 3 or 4 ? Thank you .

By Mohand Mar-01/2017 22:29:11

A

Hello Mohand,

We are sorry that this phone just comes with the normal protection glass not the gorilla.


Please feel free to contact us if you have any questions.


Q

Is there any other link to buy this cellphone?

By Carlos Sep-25/2017 16:35:59

A

Hello Carlos,
We are sorry this link only.

Q

Hello, I would like to know why I can not find Mi max to buy? Are you forecast to stock again?

By Luciano de Campos May-30/2017 06:46:30

A

Hello, Luciano

Many thanks for the inquiry.

Sorry, the item is out of stock and can not be sold anymore.

Please check out our other amazing items here: http://www.gearbest.com/new-products/   

Grab our best deals here: http://www.gearbest.com/gadget-deals.html 

Please feel free to contact us if you have additional questions.

 


Q

Can we use Japanese?

By Sen Jan-08/2017 06:11:30

A

Hi Sen,


Language: Bahasa Indonesia, Bahasa Melayu, German, English, Spanish, Cestina, French, Polish, Portuguese, Romanian, Vietnamese, Turkish, Russian, Hebrew, Arabic, Persian, Thai, Burmese, Korean, Traditional/Simplified Chinese 


Sorry, it can not support Japanese.

Q

mi max prime 128gb available now..?

By praveen m Jan-06/2017 06:23:22

A

Hello praveen,

Yes, we have stock, please feel free to order it. 
Best Regards

Q

It says that there is 67 pieces left but it also says out of stock. Why???

By Nikita Dec-29/2016 10:51:26

A

Hello Nikita,
There is delay between the real stock and update information online. We will report that to our product team to fix it. http://www.gearbest.com/xiaomi-max-_gear/c_11293/ We have lots of xiaomi mi max available now. Hope you can find what you like. Thanks for your interest.

Q

Hi, its very hard to have a silver phone with 128GB. Is it sur to have this model?

By trustland Aug-10/2016 18:22:20

A

Dear trustland, 
Thanks for your inquiry.

This one is the color Light Gray phone with 128GB.

RAM    4GB RAM    

ROM    128GB    

External Memory    TF card up to 128GB (not included)


Q

oi boa tarde! ola tudo bem queria saber se daria pramin comprar o celular "Xiaomi Mi Max 128GB ROM 4G Phablet" pela moeda brasileira pois eu morro no brasil e queia adquirir o produto! mais nao posso pagar com o cartão de credito quero pagar a vista com a moeda brasileira queria saber se como eu pagar no real e nao em dolares! obg pela atenção ! sou um fã da Gearbestt

By marcelo augusto May-26/2017 17:23:31

A

Hello, marcelo

Thank you for the inquiry.

The value is Brazilian money is R$987.86.

Please feel free to contact us if you have additional questions.

Q

I have a question regarding to shipping and tax. Do I have to pay the import vat if I choose the transport service "Germany Via Priority Line"? Many thanks for your help.

By Hartmut Jun-20/2017 09:06:04

A

Hello Hartmut,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

good afternoon. How many days to get to my city in Brazil? My zip code 78400-000. I want to pay the fastest shipping, okay?

By solange Jun-19/2017 16:35:22

A

Hello solange,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:


1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Does the price of the item inclued my country's custom's fee?

By Anastasios Apr-27/2017 20:31:52

A

Hello Anastasios, 

According to our website's policy import taxes are solely customer's responsibility.
Please check this link http://www.gearbest.com/about/faq.html.


For your reference, taxes are charged by their local Customs Office and country regulations that is beyond our control.


Q

I am in the uk will I have import tax to pay

By Will Mar-22/2017 19:39:39

A

Hello Will,
Unfortunately, any taxes charged on packages are subject to local customs policies. The customer is solely responsible for customs tax and any other customs related duties, if any exist.
To find out more about tax, please click here: http://www.gearbest.com/about/faq.html
To learn more about our terms and conditions please click here: http://www.gearbest.com/about/terms-and-conditions.html
Please also contact your local customs for more detailed information.
Thank you for your inquiry.

Q

Hi guys how many days do you believe it would take to deliver this phone to an adress in beijing

By Nick Mar-14/2017 18:01:14

A

Hello Nick,
Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 3-7 working days 
2) Unregistered Air Mail & Registered Air Mail:10-40 working days
3) Priority Line : 5- 25 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 

Q

Isn't it possible to make this delivery through CHINA WH - "Priority Line Express / Spain Express", in order to avoid paying extra custom taxes? Thank you in advance.

By Paulo Rogério Candeias Moreira Mar-14/2017 12:35:53

A

Hello Paulo


Thank you for your inquiry.

You can choose the shipping method when you are at check out.

Thank you, Let me know if you need any help.

Have a nice day!


Q

Arrives at how long in Brazil?

By Caio Queiroz Vitalino Jan-25/2017 01:13:23

A

Hello Caio, 

Thank you for your inquiry.

For your reference:http://prntscr.com/e01ej1.

Thank you, Let me know if you need any help.

Have a nice day!


Q

Arrives at how long in Brazil?

By Caio Queiroz Vitalino Jan-25/2017 01:13:22

A

Hello Caio,

Thank you for your inquiry.

For your reference:http://prntscr.com/e01ej1.

Thank you, Let me know if you need any help.

Have a nice day!


Q

if i order it by monday through paypal, you will send it the same day or because the new year will be send a few days later?

By René Jan-08/2017 04:17:12

A

Hello René, 


Generally, the average processing time is 1-3 business days. However, this depends on the item's stock availability. For small quantity orders, the processing time is 3-5 business days. 

The total delivery time is the processing time plus the shipping time.

Q

Hey!   where you send from mobile, they are genuine märke.Hur long it will take to Sweden. thanks for the question Nyo

By Nyo Dec-14/2016 09:50:50

A

Hello Nyo,


We will ship it from our China warehouse.

Generally, the average processing time is 1-3 business days. However, this depends on the item's stock availability. For small quantity orders, the processing time is 3-5 business days.
The total delivery time = processing time +shipping time


And the shipping time depend on the shipping method you choose.  You can see the Shipping costs and shipping time during the check out. Steps to follow: 1.Add your product to your cart 2. Enter your delivery country 3. The shipping time will be displayed automatically.


Thanks for your inquiry.

Q

Olá, queria saber se há a possibilidade de na realização do envio, colocar na caixa do produto, um preço razoavelmente menor do que o preço que paguei. Vou explicar, aqui no Brasil a taxa cobrada pela importação é muito alta. e como já irei pagar um valor alto pelo produto, queria saber se tem essa possibilidade, de colocar um valor menor na caixa do produto? Somente pra eu não pagar um valor tão alto no tributo.

By Ruan May-02/2017 18:04:30

A

Hello Ruan,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

this xiaomi mi max 128 gb, are global oficial rom? with OTA?

By vanesa Feb-28/2017 17:59:10

A

Hello vanesa,
No, it is not global official ROM and can't support OTA.

Have a nice day!

Q

Any information about the next flashsale ?

By Mihai Radvan Jan-20/2017 14:22:14

A

Hello Mihai,
We have not been informed anbout this information, sorry for this inconvenience caused.

Q

hello. How many time guarantee has the smartphone?

By oleg Dec-23/2016 09:41:02

A

Hello oleg
We have one year warranty. Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html Thanks for your support.

Q

GREEK language does not have? Has not google play store? Thank you very much .

By STEFANOS Nov-19/2016 19:57:58

A

Hello STEFANOS,

Please note that this phone does not support greek language.

You need to install the Google Store and others google applications by yourself after receiving it if you order this item.

Please feel free to contact us if you have any questions.


Q

hi . ı ask u. mi max pro have turkish language? and send turkey?

By hasan Sep-16/2016 15:45:17

A

Hello hasan,

This phone has turkish language.

You can leave a note after payment, we will set the language to turkish if we can.

Thanks for your attention. 

Q

what will be the warranty due you provide india warranty

By prabhakar May-18/2016 10:03:02

A

Hello prabhakar,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html