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Customer Q&A

  • All(59)
  • Product Information(49)
  • Stock Status
  • Payment
  • About Shipping(5)
  • Others(5)
Q

Could you tell me which filament model can I buy that is compatible with the printer?

By Jorge Dec-02/2017 01:26:24

A

Hello Jorge,

Supports multiple 3D printing filament: ABS / PLA / wood / nylon PVA / PP / luminescent.. 

Let me know if you need any further assistance. 


Q

Dose it have auto leveling function? Does it work on Windows 7 ?

By Byungtai Nov-01/2017 06:16:12

A

Hello Byungtai,


Operating system: Windows XP / Mac / Linux. . 

It can not support auto leveling function.

Let me know if you need any further assistance. 


Q

I asked for the what model this 3D print is... Your answer was "TRONXY". Tronxy is the "brand", but Tronxy produce several 3D printers model (X1, X2, P802M, etc.), which is the model of THIS printer? Is that a secret???

By TheWiz Jul-05/2017 08:22:16

A

Hello TheWiz,

It is XY-100.

Q

hello ! i want to know what firmeware the printer use ?

By abderahim Jul-02/2017 18:49:12

A

Hello abderahim,

Operating system: Windows XP / Mac / Linux. 

Let me know if you need any further assistance. 


Q

Is this compatible with windows 10?

By karen Jun-24/2017 15:19:07

A

Hello karen,


Yes, it is compatible with Windows 10.

Thank you for your inquiry.

Q

Hello, Does this product have CE certificate? If yes, please send me via email before I'll buy. Best regards,

By komboj Jun-23/2017 21:48:41

A

Hello komboj,
Thanks for your inquiry.

Yes, the item has CE certificate.

We have sent it to your email.

Q

What is the temperature of the plate it can heat? Can I mount a syringe to print a paste?

By Pinak May-29/2017 01:40:48

A

Hello Pinak,
Thank you for your inquiry.

The printer do not have heatbed , the nozzle temperature is about 200 degrees for printing PLA.

Let me know if you need any help.

Q

What is the return policy for 3d printers?

By Jacob May-10/2017 21:37:29

A

Hello Jacob
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

hello, Please, I want to know his reference in cura. Thanks in advance.

By nadhir May-08/2017 07:41:17

A

Hello nadhir, 


You can use this printer with Cura.

Q

I am a good architect and I build wooden blocks and houses and other things What I want to know if I can make such constructions with this printer. Things I want to make and build with plastic I can make; And would you like to tell me if I can get the dimensions I want for each construction (length, width, height) Thanks

By kyriakos May-03/2017 18:46:05

A

Hello kyriakos,


Dimensions and Weight

Product weight: 4.0000 kg 
Package weight: 4.7500 kg 
Product size: 33.70 x 30.50 x 32.00 cm / 13.27 x 12.01 x 12.6 inches 
Package size: 34.70 x 23.00 x 15.00 cm / 13.66 x 9.06 x 5.91 inches    


Q

Could you tell me which filament model can I buy that is compatible with the printer?

By Jorge Dec-02/2017 01:26:24

A

Hello Jorge,

Supports multiple 3D printing filament: ABS / PLA / wood / nylon PVA / PP / luminescent.. 

Let me know if you need any further assistance. 


Q

Dose it have auto leveling function? Does it work on Windows 7 ?

By Byungtai Nov-01/2017 06:16:12

A

Hello Byungtai,


Operating system: Windows XP / Mac / Linux. . 

It can not support auto leveling function.

Let me know if you need any further assistance. 


Q

I asked for the what model this 3D print is... Your answer was "TRONXY". Tronxy is the "brand", but Tronxy produce several 3D printers model (X1, X2, P802M, etc.), which is the model of THIS printer? Is that a secret???

By TheWiz Jul-05/2017 08:22:16

A

Hello TheWiz,

It is XY-100.

Q

hello ! i want to know what firmeware the printer use ?

By abderahim Jul-02/2017 18:49:12

A

Hello abderahim,

Operating system: Windows XP / Mac / Linux. 

Let me know if you need any further assistance. 


Q

Is this compatible with windows 10?

By karen Jun-24/2017 15:19:07

A

Hello karen,


Yes, it is compatible with Windows 10.

Thank you for your inquiry.

Q

Hello, Does this product have CE certificate? If yes, please send me via email before I'll buy. Best regards,

By komboj Jun-23/2017 21:48:41

A

Hello komboj,
Thanks for your inquiry.

Yes, the item has CE certificate.

We have sent it to your email.

Q

What is the temperature of the plate it can heat? Can I mount a syringe to print a paste?

By Pinak May-29/2017 01:40:48

A

Hello Pinak,
Thank you for your inquiry.

The printer do not have heatbed , the nozzle temperature is about 200 degrees for printing PLA.

Let me know if you need any help.

Q

hello, Please, I want to know his reference in cura. Thanks in advance.

By nadhir May-08/2017 07:41:17

A

Hello nadhir, 


You can use this printer with Cura.

Q

Send me please config file for Repetier-Firmware configuration.

By Eugene Apr-23/2017 20:21:00

A

Hello Eugene,
You can check it on our website.

Engraving Area: 130 x 100mm 
Frame material: Acrylic plate 
Platform board: Aluminum Base 
Nozzle quantity: Single 
Nozzle diameter: 0.3mm 
Layer thickness: 0.1-0.3mm 
Memory card offline print: SD card 
LCD Screen: Yes 
Print speed: 100mm/s 
Supporting material: ABS,Luminescent,Nylon PVA,PLA,PP,Wood 
Material diameter: 1.75mm 
File format: G-code,OBJ,STL 
XY-axis positioning accuracy: 0.012mm 
Z-axis positioning accuracy: 0.004mm 
Working Power: 12V / 5A 
Host computer software: Cura,Repetier-Host 
Packing Type: unassembled packing


As for the specific accessories, you can get the file after you receive the package.

Q

bonjour pourriez vous me doner la reference de cette imprimante 3 d je sais que c est une tronxy mais laquelle? merci

By lievin Apr-22/2017 17:27:51

A

Hello lievin


For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Please confirm that the printer will be shipped from European country if I choose EU option on purchase.

By Crafts Mar-24/2017 13:46:32

A

Hello Crafts,
We have confirmed it that we will ship it from EU warehouse if you choose "EU". Have a nice day.

Q

bonjour, de quel endoit sont expedie les imprimantes ? faut-il prevoir des frais de douane supplementaires a reception vers la FRANCE ? merci

By Philippe.M Feb-21/2017 13:09:31

A

Hello Philippe.M,
We shipped it out from China.

Unfortunately, taxes on all our products are subject to the local customs policy. The customer is solely responsible for customs tax and any other customs related charges if any exist. Please feel free to consult your local customs office for more details before ordering. Thank you for your inquiry.

Q

How long is delivery on this item?

By Simon Nov-30/2016 10:06:59

A

Hello Simon,
Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 7-15 working days
2) Registered Air Mail:10-25 working days
3) Unregistered Air Mail:13-30 working days                             

4) Priority Line : 7 - 15 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

Q

I have a question about the shipping of this item. First this item weight more than 9 kg, well in my country the box will be free of taxes if the box weight less and 2 Kg, well I want to know if you can split the 9 kg in 5 boxes of less than 2 Kg so there will be no problems in the post office

By Vladimir Villacorta Aug-24/2016 18:32:44

A

Hello Vladimir,                                                                                                                 Sorry, we can not meet your requirements, we can only send together.  

Q

Hello, is it possible to ship to Serbia, and how much would the shipping cost? Thank you

By Dusan Jun-18/2016 15:37:09

A

Hello Dusan,                                                                                                                                                                                                               

I have checked it for you, because the limit shipping method, this item can't be shipped to your country now. We will improve it as soon as possible.
Please kindly choose other available items.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here: http://www.gearbest.com/gadget-deals.html

Q

What is the return policy for 3d printers?

By Jacob May-10/2017 21:37:29

A

Hello Jacob
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

I am a good architect and I build wooden blocks and houses and other things What I want to know if I can make such constructions with this printer. Things I want to make and build with plastic I can make; And would you like to tell me if I can get the dimensions I want for each construction (length, width, height) Thanks

By kyriakos May-03/2017 18:46:05

A

Hello kyriakos,


Dimensions and Weight

Product weight: 4.0000 kg 
Package weight: 4.7500 kg 
Product size: 33.70 x 30.50 x 32.00 cm / 13.27 x 12.01 x 12.6 inches 
Package size: 34.70 x 23.00 x 15.00 cm / 13.66 x 9.06 x 5.91 inches    


Q

DO YOU HAVE THIS WITH A UK PLUG

By DAVID MARSH Jun-15/2016 17:57:55

A

Hello DAVID,
This does not come with UK plug. We will send an adaptor according to the order's country of delivery.

Q

hi ,i wonna know if this printer do a piece like this one? (http://2.bp.blogspot.com/-5kX5mn57uQA/Vn7LkQkwrEI/AAAAAAAABnM/AHC5v8IDxYo/s1600/_DSC0119.JPG) Bast regards

By Vitor Jun-11/2016 17:20:42

A

Hello Vitor,

Thanks for your inquiry. No, it can't.

Q

Do all media need UV to cure, or are there other types to print with? And is this machine capable of UV curing, or is that additional equipment to purchase?

By Rich Woodworth May-23/2016 23:45:43

A

Hi,Rich

Thanks for your inquiry.

 This machine is incapable of UV curing.

Supports multiple 3D printing filament: ABS / PLA / wood / nylon PVA / PP / luminescent.