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Customer Questions

  • All(344)
  • Product Information(253)
  • Stock Status(9)
  • Payment(7)
  • About Shipping(46)
  • Others(26)
Q

Ship to Brazil please!!

By Vinicius Oct-06/2017 14:06:09

A
Hello Vinicius, This item in stock in US warehouse only, we can ship to USA only.
Q

Its only 107$ or its a bug?

By Vinícius Sep-23/2017 19:05:23

A
Hello Vinícius, 107USD, and we can ship to USA only.
Q

Shipping to Brazil goes to how much? ( GRAY )

By José Sep-11/2017 09:43:27

A
Hello José,You can see the shipping cost and delivery time during the checkout. Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  
Q

Hi! I realy want this phone, and I'm in Mexico right now. I see that you cannot ship this one to this country. Am I right? Is there any posibility? Thank you

By Sandra Mata Jul-19/2017 00:01:09

A
Hello Sandra,Currently this phone only has stock in US-LA warehouse and can only be shipped to the US.Thank you for your inquiry.
Q

Boa tarde. Comprei o UMI Super com o código W1609231008335733 no dia 23/09/2016 e a encomenda chegou perfeitamente conforme acertado. Acontece que de um mês para cá, a bateria começou a ficar estufada ao ponto da tela abrir nas laterais de forma que já está toda aberta. o que devo fazer? O aparelho está na garantia? Desde já, muito obrigado e fico no aguardo. Good afternoon. I bought the Super UMI with the code W1609231008335733 on 09/23/2016 and the order arrived perfectly as it was correct. It turns out that from a month to now, the battery began to be stowed to the point of the screen opening on the sides so that it is already all open. what should I do? Is the appliance under warranty? From now on, thank you very much and I'll be waiting for you.

By Carlos Jun-22/2017 17:12:55

A
Hello CarlosFor after sales issue, please go to our  Support Center here: http://support.gearbest.com/For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.
Q

Hi guys, is this product compatible with the vodafone network in Greece ?

By Antonis Jun-20/2017 10:49:21

A
Hello Antonis, Here is its compatiable Network:2G: GSM 900/1800/1900MHz 3G: WCDMA 850/900/1900/2100MHz 4G: FDD-LTE 800/1800/2100/2600MHzPlease check the above network information and open the below link to ensure if your local area network is compatible this phone: http://maps.mobileworldlive.com/
Q

Hi EU Is a European warehouse ???I pay taxes from a European warehouse when send me greece? in how many days arrived here in greece??

By ilias Jun-01/2017 19:08:59

A
Hello ilias,Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 
Q

Does it has NFC?

By Rui Cabral May-30/2017 21:14:46

A
Hello Rui, No, this phone does not have NFC.Thank you for your inquiry.
Q

I find it hard to find after market thing for these less mainstream products, how can I get a protective cover for this phone?

By Jorge Vializ May-24/2017 15:18:03

A
Hello Jorge,Please click this link to search for the item you want.http://www.gearbest.com/cover-umi-super-4g-phablet-_gear/
Q

Can this product be shipped to Colombia?

By alvaro cruzate May-22/2017 06:13:22

A
Hello alvaro, Thanks for your inquiry.Yes, the item can be shipped to Colombia.