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Customer Questions & Answers

  • All(97)
  • Product Information(88)
  • Stock Status(2)
  • Payment
  • About Shipping(1)
  • Others(6)
Q

Supports live streaming via Facebook and Youtube?

By Divair Freitas Jun-07/2018 17:51:40

A

it is not support live streaming to social media

Q

How many hours should it be changed?

By Abaan Apr-07/2018 14:21:01

A

Hello Abaan, 
It should be charged within 5 hours .

Q

How much storage does it have without the SD Card? Thanks

By André Mar-15/2018 09:55:18

A

Hello André,


There is no storage.

It could not work without SD Card.

Q

sorry i didn't understand: the cam has a microphone to record audio?

By Alessandro Mar-06/2018 16:57:53

A

Hello Alessandro, 

Microphone: N/A    

Let me know if you need any help.

Q

It is Eken H9 ?

By Adrian Mar-02/2018 11:44:39

A

Hello Adrian,
The item is H9 Ultra HD 4K WiFi action camera.

Q

Is Eken H9?

By Juliano Batista Sep-30/2017 17:40:22

A

Hello Juliano,

It is H9 Ultra.

Q

This is an original eken?? I bought one and videos with low light is awful!!

By Rafael Sep-28/2017 05:54:22

A

Hello Rafael,
We can confirm it's original.

Q

Does it support samsung 64gb sd card;

By kostantinos Sep-20/2017 15:04:50

A

Dear kostantinos,


Thank you for your inquiry.

Yes, it supports Micro SD / TF card up to 64 GB. 

Q

This camera is a water prove ?

By Gonçalo Medeiros Sep-04/2017 17:27:09

A

Hello Gonçalo,


Sorry the camera is not waterproof but it comes with a waterproof case, up to 30m waterproof. 


Let me know if you need any further assistance. 


Q

this camera record audio ?

By Jovany Aug-01/2017 19:47:18

A

Hello Jovany,
Yes. Video resolution: 4K at 25fps, 2.7K at 30fps, 1080p at 60 / 30fps

Q

Supports live streaming via Facebook and Youtube?

By Divair Freitas Jun-07/2018 17:51:40

A

it is not support live streaming to social media

Q

How many hours should it be changed?

By Abaan Apr-07/2018 14:21:01

A

Hello Abaan, 
It should be charged within 5 hours .

Q

How much storage does it have without the SD Card? Thanks

By André Mar-15/2018 09:55:18

A

Hello André,


There is no storage.

It could not work without SD Card.

Q

sorry i didn't understand: the cam has a microphone to record audio?

By Alessandro Mar-06/2018 16:57:53

A

Hello Alessandro, 

Microphone: N/A    

Let me know if you need any help.

Q

It is Eken H9 ?

By Adrian Mar-02/2018 11:44:39

A

Hello Adrian,
The item is H9 Ultra HD 4K WiFi action camera.

Q

Is Eken H9?

By Juliano Batista Sep-30/2017 17:40:22

A

Hello Juliano,

It is H9 Ultra.

Q

This is an original eken?? I bought one and videos with low light is awful!!

By Rafael Sep-28/2017 05:54:22

A

Hello Rafael,
We can confirm it's original.

Q

Does it support samsung 64gb sd card;

By kostantinos Sep-20/2017 15:04:50

A

Dear kostantinos,


Thank you for your inquiry.

Yes, it supports Micro SD / TF card up to 64 GB. 

Q

This camera is a water prove ?

By Gonçalo Medeiros Sep-04/2017 17:27:09

A

Hello Gonçalo,


Sorry the camera is not waterproof but it comes with a waterproof case, up to 30m waterproof. 


Let me know if you need any further assistance. 


Q

this camera record audio ?

By Jovany Aug-01/2017 19:47:18

A

Hello Jovany,
Yes. Video resolution: 4K at 25fps, 2.7K at 30fps, 1080p at 60 / 30fps

Q

Hello I want to know if this camera is in stock at your UK's warehouse , because I read that we receive it faster when you have it in your UK storage !! Thanks for your answer !

By Maronet Jun-22/2017 09:24:50

A

Hello, Maronet

Thank you for the inquiry.

Sorry, the item is not in our UK warehouse.

Please feel free to contact us if you have additional questions.

Q

is this product in stock?

By lefteris Jan-27/2017 20:45:49

A

Hello lefteris, 


Thank you for your inquiry.

Yes,it's in stock now,please feel free to order it.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

i am from mumbai (india),i want to order the product but i have a query that what will be the indian custom duty on it ? and further charges?

By Gaikwad Jun-13/2017 18:54:50

A

Hello Gaikwad, 

Thanks for your inquiry.
According to our website's policy import taxes are solely customer's responsibility.
Please check this link http://www.gearbest.com/about/faq.html.


For your reference, taxes are charged by their local Customs Office and country regulations that is beyond our control.


Q

Is this an original eken product? On the official site of eken the original has the logo on the front because this one does not have?

By Baroutas ioannis Jul-21/2017 19:41:19

A

Hello Baroutas, 
It is made in China.

Please feel free to ask if you have further pre-sale questions.

Q

Se o produto de problema? Como funciona a garantia para quem mora no Brasil? Desde já agradeço!

By Rafael Faustino Jan-27/2017 01:03:57

A

Olá Rafael

Leia nossos termos de garantia completa aqui: http://www.gearbest.com/about/warranty-and-return.html


Q

Hi, do you have a charger and extra battery for this camera? thank you.

By Mario Jan-10/2017 11:15:06

A
Q

how many days to come,i am from greece?

By alex Jan-04/2017 17:30:50

A

Hi alex,


Generally, the average processing time is 1-3 business days. However, this depends on the item's stock availability. For small quantity orders, the processing time is 3-5 business days. The total delivery time is the processing time plus the shipping time.


Shipping time depends on the shipping method you choose.

You can check "Shipping Cost **$ to " at the product page.

There are shipping methods and the shipping time you will see.


Please refer to this screenshot: http://screencast.com/t/Ca88ZE6x.  


Q

I just got it a few days ago. Fast shipping too. Thanks so much Gearbest. Question, are there any transparent film or UV filter I can put on or over the lens to protect the lens?

By Emil Radvansky Dec-26/2016 04:25:12

A

Hello Emil,


Sorry, there is no transparent film or UV filter you can put on or over the lens to protect the lens.

Q

is it water proof?

By Roosevelt Nov-28/2016 20:30:15

A

Hello Roosevelt,

Thank you for your inquiry.

Yes, It is waterproof. 

Thank you, Let me know if you need any help.

Have a nice day!