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Customer Q&A

  • All(75)
  • Product Information(71)
  • Stock Status
  • Payment
  • About Shipping(1)
  • Others(3)
Q

Can you accept calls witht he watch and talk ? Does it supports whatsapp facebook and skype?

By montse Jun-03/2017 20:01:14

A

Hello montse, 
Thanks for your inquiry.


Please note that it can accept calls with the watch and talk.

Notification type: Wechat 

Q

I need information what form I self the product, In Mexico You have offer this product?

By Ociel May-11/2017 19:42:18

A

Hello Ociel,

Supporting Android 4.0 - 6.0 and iOS 7.0 - 9.3 system.

We are located in China and we ship amazing items worldwide.

Feel free to place an order today.


Q

Will this Support Watsapp and Facebook , GMail ?

By Satheesh May-11/2017 15:29:17

A

Hello Satheesh, 


The app is designed by the supplier. You can scan the QR code on the package or manual to download it when you get the item.

Q

Do you have white version on this item?

By eric May-08/2017 05:10:06

A

Hello eric,


This brand product has a white version.

Q

Hello!! How can i reset the system? cause, my mifone is not conecting with my IOS anymore.

By Peter Apr-11/2017 20:40:05

A

Hello Peter
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Is this device compatible with Samsung Galaxy S7?

By Isabella Mar-26/2017 23:53:53

A

Hello Isabella
This device is compatible with Samsung Galaxy S7.

Q

nao consigo liagar o relogio sera que tem mesmo bluetooth nao percebo

By pedro carvalho Mar-15/2017 13:48:08

A

Hello pedro

Thank you for your inquiry.

Device connection method:

1. First, please confirm the phone version and system supported by the watch, and then check whether the Bluetooth version of the phone is not lower than the Bluetooth version of the watch page description, if the two conditions can not be met at the same time, there is a non-compliance will not be connected;

2. by searching or scanning two-dimensional code download software installed, open the software, follow the prompts, register account, keep in mind the account and password;

First confirm the phone settings in the Bluetooth is turned on to ensure that the watch is powered and is boot, be sure to keep the brace in the state of charge or bright screen, according to APP operation prompts, in the APP to add equipment, waiting for automatic search automatic connection, If the connection is unsuccessful, repeat the above operation;


Video in the customer did not keep the watch is bright or charged state, and the phone prompts the watch may be insufficient power, so please customer watch the car full of electricity to try again, or the watch to connect the charge line to maintain the state of charge and then try to try; these steps The manual has been mentioned;


3. It is recommended to check the phone inside the Bluetooth connection record, if the connection record a lot, it is recommended to clear, and then re-enter the APP search watch Bluetooth, re-connect;

4. The above conditions are in line with the requirements, in accordance with the above steps and precautions to operate many times or binding is not successful, try to turn off the Bluetooth, mobile phone shutdown, and then re-open the Bluetooth, open the APP, repeat the above binding operation; 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Hello I have a question about the pedometer. They must be run manually or watch counted the steps ourselves and each day is reset? Thank You

By JIrka Feb-14/2017 14:53:36

A

Hello JIrka,


The watch will count the steps automatically and reset each day.

Thanks for your inquiry.

Q

does it have a stopwatch?

By Mahmoud Feb-13/2017 04:35:40

A

Hello Mahmoud,

Thank you for your inquiry.

It does not support stopwatch.

Please feel free to contact us if further questions.Thank you for your attention.


Q

How to change time format from 12-hours to 24-hours format?

By Jammm Feb-07/2017 12:11:18

A

Hello Jammm  , 

It can not be changed to 24-hours format, sorry.

Q

Can you accept calls witht he watch and talk ? Does it supports whatsapp facebook and skype?

By montse Jun-03/2017 20:01:14

A

Hello montse, 
Thanks for your inquiry.


Please note that it can accept calls with the watch and talk.

Notification type: Wechat 

Q

Will this Support Watsapp and Facebook , GMail ?

By Satheesh May-11/2017 15:29:17

A

Hello Satheesh, 


The app is designed by the supplier. You can scan the QR code on the package or manual to download it when you get the item.

Q

Do you have white version on this item?

By eric May-08/2017 05:10:06

A

Hello eric,


This brand product has a white version.

Q

Hello!! How can i reset the system? cause, my mifone is not conecting with my IOS anymore.

By Peter Apr-11/2017 20:40:05

A

Hello Peter
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Is this device compatible with Samsung Galaxy S7?

By Isabella Mar-26/2017 23:53:53

A

Hello Isabella
This device is compatible with Samsung Galaxy S7.

Q

nao consigo liagar o relogio sera que tem mesmo bluetooth nao percebo

By pedro carvalho Mar-15/2017 13:48:08

A

Hello pedro

Thank you for your inquiry.

Device connection method:

1. First, please confirm the phone version and system supported by the watch, and then check whether the Bluetooth version of the phone is not lower than the Bluetooth version of the watch page description, if the two conditions can not be met at the same time, there is a non-compliance will not be connected;

2. by searching or scanning two-dimensional code download software installed, open the software, follow the prompts, register account, keep in mind the account and password;

First confirm the phone settings in the Bluetooth is turned on to ensure that the watch is powered and is boot, be sure to keep the brace in the state of charge or bright screen, according to APP operation prompts, in the APP to add equipment, waiting for automatic search automatic connection, If the connection is unsuccessful, repeat the above operation;


Video in the customer did not keep the watch is bright or charged state, and the phone prompts the watch may be insufficient power, so please customer watch the car full of electricity to try again, or the watch to connect the charge line to maintain the state of charge and then try to try; these steps The manual has been mentioned;


3. It is recommended to check the phone inside the Bluetooth connection record, if the connection record a lot, it is recommended to clear, and then re-enter the APP search watch Bluetooth, re-connect;

4. The above conditions are in line with the requirements, in accordance with the above steps and precautions to operate many times or binding is not successful, try to turn off the Bluetooth, mobile phone shutdown, and then re-open the Bluetooth, open the APP, repeat the above binding operation; 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Hello I have a question about the pedometer. They must be run manually or watch counted the steps ourselves and each day is reset? Thank You

By JIrka Feb-14/2017 14:53:36

A

Hello JIrka,


The watch will count the steps automatically and reset each day.

Thanks for your inquiry.

Q

does it have a stopwatch?

By Mahmoud Feb-13/2017 04:35:40

A

Hello Mahmoud,

Thank you for your inquiry.

It does not support stopwatch.

Please feel free to contact us if further questions.Thank you for your attention.


Q

How to change time format from 12-hours to 24-hours format?

By Jammm Feb-07/2017 12:11:18

A

Hello Jammm  , 

It can not be changed to 24-hours format, sorry.

Q

Is this watch compatible with an iPhone7? Thanks

By Julia Peters Feb-06/2017 03:49:31

A

Hello Julia,
- Supporting Android 4.0 - 6.0 and iOS 7.0 - 9.3 system

Yes, it compatible with iphone 7.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

please tell me about Pakistan Via Unregistered Air Mail... please tell me about delivery time thanks

By faraz ahmed Aug-20/2016 15:59:38

A

Hello faraz,

Unregistered Air Mail is free shipping without tracking number please. 

We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

I need information what form I self the product, In Mexico You have offer this product?

By Ociel May-11/2017 19:42:18

A

Hello Ociel,

Supporting Android 4.0 - 6.0 and iOS 7.0 - 9.3 system.

We are located in China and we ship amazing items worldwide.

Feel free to place an order today.


Q

How do I change the time?

By Ron Smith Aug-11/2016 11:59:40

A

Hello Ron,

You can sync the time from you phone. Thanks for your attention. 

Q

you can get free this product for review on YouTube and on the internet ? I do reviews for AMZ Review Trader .

By Davide Aug-04/2016 10:22:21

A

Hello Davide,

Please check here for our "get it free" promotion:http://www.gearbest.com/about/get-it-free.html   

Thanks for your attention.