All
Product keywords
Please enter the email address account

Customer Questions & Answers

  • All(78)
  • Product Information(46)
  • Stock Status(11)
  • Payment(2)
  • About Shipping(13)
  • Others(6)
Q

What langue it work? only chinese or english or portuguese brazil?

By John Feb-27/2019 13:28:21

A

Hello John, 

Thank you for your inquiry.

Language: English,Simplified Chinese.


Q

Hi, so is the watch show the msg, email, etc?

By jasvinder Sep-23/2018 01:19:41

A

Hello Jasvinder,


Thanks for your inquiry.


-Incoming Calls / APP Message Alert

When someone calls or sends any messages to your phone, the watch will remind you via vibrating, so you will never miss them!


Have a nice day.


Q

Hi. What apps does it support?

By Raquel Jul-27/2018 02:18:26

A

Hello Raquel, 

Thank you for your inquiry.

You can search the name "MI FIT" in the "App Store" or "Google Play" to download the APP combined with Mi Band 2 to enjoy happy sports time.

Q

Can it receive Whatsapp/gmail Notifications??

By Francesco Jun-05/2018 11:15:59

A

Hello Francesco,

Yes, you need to operate in thesettings.

Q

hi this product originals

By amine.f Jun-02/2018 20:56:45

A

Hello Amine.f,

Rest assured that all of our products are genuine and original items. 

Please feel free to order anytime.


Q

do you make shipments to Mexico?

By Mario Jun-01/2018 04:04:29

A

Hello Mario,
Yes.

Unregistered Air Mail    15-30 business days    FREE SHIPPING    

Registered Air Mail    15-28 business days    $1.61    

Priority Line    7-15 business days    $3.31    

Expedited Shipping    15-25 business days    $21.36    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.    


Q

the product is original xiaomi? in the pics don't see the xiaomi logo on the band

By jorge May-20/2018 19:53:46

A

Hello jorge,


Rest assured that all of our products are genuine and original items. 

Please feel free to order anytime.


Q

Есть русский язык?

By Александр May-16/2018 20:59:20

A

Hello Александр,


Only Chinese

Q

I can change music from the band? see notifications?

By Thiago João Werlich May-11/2018 17:51:11

A

Hello Thiago,

Yes.

Link here for more information:

https://www.gearbest.com/Original-Xiaomi-Mi-Band-_gear/ 

Q

Hi, you sad that Chinese edition has no CE. What is CE? Thanks

By Matheus May-07/2018 13:54:45

A

Hello Matheus,


Is a sign

Q

What langue it work? only chinese or english or portuguese brazil?

By John Feb-27/2019 13:28:21

A

Hello John, 

Thank you for your inquiry.

Language: English,Simplified Chinese.


Q

Hi, so is the watch show the msg, email, etc?

By jasvinder Sep-23/2018 01:19:41

A

Hello Jasvinder,


Thanks for your inquiry.


-Incoming Calls / APP Message Alert

When someone calls or sends any messages to your phone, the watch will remind you via vibrating, so you will never miss them!


Have a nice day.


Q

Hi. What apps does it support?

By Raquel Jul-27/2018 02:18:26

A

Hello Raquel, 

Thank you for your inquiry.

You can search the name "MI FIT" in the "App Store" or "Google Play" to download the APP combined with Mi Band 2 to enjoy happy sports time.

Q

Can it receive Whatsapp/gmail Notifications??

By Francesco Jun-05/2018 11:15:59

A

Hello Francesco,

Yes, you need to operate in thesettings.

Q

hi this product originals

By amine.f Jun-02/2018 20:56:45

A

Hello Amine.f,

Rest assured that all of our products are genuine and original items. 

Please feel free to order anytime.


Q

the product is original xiaomi? in the pics don't see the xiaomi logo on the band

By jorge May-20/2018 19:53:46

A

Hello jorge,


Rest assured that all of our products are genuine and original items. 

Please feel free to order anytime.


Q

Есть русский язык?

By Александр May-16/2018 20:59:20

A

Hello Александр,


Only Chinese

Q

I can change music from the band? see notifications?

By Thiago João Werlich May-11/2018 17:51:11

A

Hello Thiago,

Yes.

Link here for more information:

https://www.gearbest.com/Original-Xiaomi-Mi-Band-_gear/ 

Q

Hi, you sad that Chinese edition has no CE. What is CE? Thanks

By Matheus May-07/2018 13:54:45

A

Hello Matheus,


Is a sign

Q

Hello, Can I connect it with Huawei p9?

By Peter Apr-28/2018 02:11:41

A

Hello Peter,
- Full Compatibility
Support Android 4.4 or above and iOS 8.0 or above with Bluetooth 4.0.

Q

Is in stock right now?

By Enrique Sanchez Mar-20/2018 15:42:56

A

Hello Enrique,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

IS IT IN STOCK RIGHT NOW ?

By Gabriel Feb-27/2018 15:32:53

A

Hello Gabriel,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Is in stock right now?

By Powers Nov-23/2017 06:48:57

A

Hello Powers,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hello! Is exactly in stock? How many of them? When will it be sent?

By ANTON Oct-26/2017 21:16:07

A

Hello ANTON,
This item large in stock now, we will ship you at once.

Q

still in stock?

By NetoLario Oct-10/2017 17:29:50

A

Hello NetoLario,
Yes, this item in stock now.

Q

Hey is the product in stock right now ? I would like to buy it, but in the check out its says that it isn´t available anymore. Could you help me ?

By Is it available right now ? Oct-04/2017 13:44:31

A

Hello Is,
This item in stock now.

Q

Hey. Is the product in stock right now ? I tried to buy the watch, but it says that it isn´t in stock at the check out. Thanks

By Is it available right now ? Oct-04/2017 13:41:46

A

Hello Is,
This item in stock now.

Q

Is the product in stock? How long would it take to deliver it to Lithuania?

By Arturas Sep-18/2017 21:00:56

A

Hello Arturas,

This item in stock now.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Is the product in stock? How long would it take to deliver it to India (Mangalore - 575006)? What would be the total cost (Product cost+shipping)?

By Vivekananda Aug-22/2017 07:46:53

A

Hello Vivekananda,

Yes it is in stock now.

You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Hello! Is it available for purchase now? Do you ship it to Russia?

By Vadim Aug-16/2017 04:40:44

A

Hello Vadim,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

And it can be shipped to Russia.

Please feel free to order it.


Q

How do I use my points while making the payment? I do not get the option while placing the order. Am I missing something?

By Kumar Mar-05/2018 08:58:33

A

Hello Kumar,
 Please sign into the account you registered on our website. Then add all the items you wish to purchase into your shopping cart, and click 'Proceed to Check Out'. During this step you will see the GB points option. 50 GB points will save you 1 USD.

Q

Hi, I have a coupon which can I buy miband with the price 15,59 but coupon disapeare one hour ago. Can you do it something with it ? I was late just for a hour because in today morning coupon is avaiable

By Mateusz Sep-09/2017 09:47:45

A

Hello Mateusz,
Please kindly understand coupon code can only be used with one piece price, it can not be used with vip price, special offer, group deal at the same time.   The system will reduce the coupon based on the regular price.

Q

do you make shipments to Mexico?

By Mario Jun-01/2018 04:04:29

A

Hello Mario,
Yes.

Unregistered Air Mail    15-30 business days    FREE SHIPPING    

Registered Air Mail    15-28 business days    $1.61    

Priority Line    7-15 business days    $3.31    

Expedited Shipping    15-25 business days    $21.36    

Please note: the standard and expedited shipping costs are only estimates; the actual shipping price will be shown on the order page.    


Q

can this be delivered to Croatia if I select china warehouse

By Suha Mar-05/2018 13:55:07

A

Hello Suha,
Thanks for your inquiry.

Yes, the item can be delivered to Croatia from China warehouse.

Q

Do I have to pay any additional cost for this product especially customs as the product value is close to $22 Thank you

By Hasanth Oct-26/2017 18:07:30

A

Hello Hasanth,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

i am in kuwait. with registered mail i will get the tracking number or not because otherwise i cant get my parcel. or which delivery option i have to select so i will get tracking number

By SAMNAN Oct-19/2017 12:54:27

A

Hello SAMNAN,
Registered mail has tracking number, you can track it after we ship out.

Q

Hello, isn't there the Italy Express shipping method for this product?

By Rocco Sep-30/2017 15:19:15

A

Hello Rocco,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

i just buy 2 x mi bad 2 , can you mark my order as a gift please ?

By Erotokritos Sep-28/2017 18:55:13

A

Hello Erotokritos, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth or gift. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Can you declare $ 30 to avoid taxes here in Brazil?

By GUSTAVO SOUZA Sep-28/2017 03:39:25

A

Hello GUSTAVO, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Hello. Can I get the Mi Bands 2 in new package only?

By Alex Sep-21/2017 20:30:35

A

Hello Alex,
Yes, all items is new.

Q

Is this product send from eu warehouse or china warehouse? There are no options to choose. Thanks

By Vlado Sep-01/2017 15:41:45

A

Hello Vlado,
We will ship from CN warehouse.

Q

I´m really interested in buying this band, I´m in love with it, but the problem here in México is that it is kind of expensive, I would like to know how many days it wil get to me if I order it today with the fastest method.

By Alvaro Aug-28/2017 19:11:07

A

Hello Alvaro,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

if anything happen then i will warranty service in india mi Service center or not

By Amin Tamboli Mar-18/2018 02:30:32

A

Hello Amin,

You need to contact us for after-sale problem.
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html 

Q

do this band have warranty??

By hafidh Nov-06/2017 02:51:42

A

Hello hafidh,

For more about Gearbest's warranty and returns policy, please kindly see the follow link: http://www.gearbest.com/about/warranty-and-return.html. Please contact us at any time if you require further assistance.

Q

what about custom duty i also had to pay custom duty or this is the total price

By sumit yadav Sep-25/2017 15:27:18

A

Hello sumit,

We are sorry that we are unable to predict or avoid customs tax.

If you want to know detailed information, you can contact local post office to check it.


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

hi, please help me with the difference between air register and unregister

By Gabriel Sep-17/2017 05:32:04

A

Hello Gabriel,
For unregistered shipping method, please note that yo uate unable to track delivery information after it arrives in destination country.

For the registered shipping method, you can track detailed delivery.

Q

What is the best Wristband for Xiaomi Mi Band 2?

By Augusto Sep-15/2017 03:30:11

A

Hello Augusto,


All of our items go through a QC check prior to shipping. We are confident you will be happy with the quality of our items.


We also have an excellent warranty on most of our products, and a great customer service team.


Q

One I find discount coupon

By Junior Sep-08/2017 17:43:34

A

Hello Junior,


Please kindly understand coupon code can only be used with one piece price, it can not be used with vip price, special offer, group deal at the same time.   The system will reduce the coupon based on the regular price.


For more information about FAQ, please check here: http://www.gearbest.com/about/faq.html  
http://www.gearbest.com/about/terms-and-conditions.html