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Customer Q&A

  • All(56)
  • Product Information(45)
  • Stock Status
  • Payment(1)
  • About Shipping(9)
  • Others(1)
Q

Hello, I would like to ship it to the states, which warehouse should i choose from? and how long will it take to be delivered?

By Ohad May-07/2018 05:22:16

A

Hello Ohad,


The item is in stock in China warehouse.


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Which warehouse is from Europe for free taxes? G-W-5? from which country in Europe you ship items?

By ke Apr-23/2018 19:25:06

A

Hello Ke,


You could choose warehouse when you make orders.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Does it have 3.5mm jack for connecting microphone+headphones (like headset) for skype etc ?

By Łukasz Mar-02/2018 11:54:10

A

Hello Łukasz,

3.5mm Headphone Jack: Yes    



Q

Hi shop. I love this product but im so worry about sipping process. Is there any change they lost my product in the way after i alredy pay for it? Sorry about my bad englsh.

By Truong Nov-05/2017 18:29:53

A

Hello Truong,
If you didn't purchase any insurance during the check-out and your package is lost, then we will need to investigate and confirm with the party responsible. We suggest you pay for the tracking number and shipping insurance for your order. Then you can track the order online and have the security and peace of mind of knowing where your package is and when it will arrive.

Q

Can I update the Android 5.1 to Android 7.0? Thanks

By Carlos Frederico Sep-18/2017 14:33:24

A

Hello Carlos,
No ,you can not .

This Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it. Any alterations such as upgrades, modding with custom ROM, rooting or flashing the Android device with other firmware will automatically cause the device experience matters as well as void the device's warranty. Please think twice before operating all these actions.

Q

hi, could this android update to android 6 or 7

By hendra Sep-08/2017 02:16:45

A

Hello hendra,
No ,this Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it. Any alterations such as upgrades, modding with custom ROM, rooting or flashing the Android device with other firmware will automatically cause the device experience matters as well as void the device's warranty. Please think twice before operating all these actions.

Q

Hi, I have a Teclast x98 Plus II and it does not work. It worked wonderfully and one occasion completely discharged and since then it does not light. What I can do?

By Angel De la Concha Aug-29/2017 19:00:27

A

Hello Angel
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

I LOVE my X98 Plus II, but I want to use a mouse. Will it support USB OTG functionality?

By Eddie Lopez Jun-25/2017 09:14:44

A

Hello Eddie,

Yes, it suports USB OTG fuction.


Q

Hi, I've already purchased this tablet and very like it. However, recently noticed one issue. I have Bluetooth headphones which works using A2DP. I can successfully connect them to my smartphone but this tablet doesn't see them in the list. So, the question is, does this tablet supports A2DP on Android? Thank you in advance.

By Denis Lezgin Dec-27/2016 07:57:20

A

Hello Denis,

Thanks for your inquiry.

Sorry, it doesn't support A2DP on Android.

Have a nice one.


Q

Hi. There is a wifi dongle usb, to work with both operating system android and windows?

By ADRIANO Dec-22/2016 09:08:26

A

Hello ADRIANO,
It supports Windows, it doesn't support Android.

Q

Does it have 3.5mm jack for connecting microphone+headphones (like headset) for skype etc ?

By Łukasz Mar-02/2018 11:54:10

A

Hello Łukasz,

3.5mm Headphone Jack: Yes    



Q

Can I update the Android 5.1 to Android 7.0? Thanks

By Carlos Frederico Sep-18/2017 14:33:24

A

Hello Carlos,
No ,you can not .

This Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it. Any alterations such as upgrades, modding with custom ROM, rooting or flashing the Android device with other firmware will automatically cause the device experience matters as well as void the device's warranty. Please think twice before operating all these actions.

Q

hi, could this android update to android 6 or 7

By hendra Sep-08/2017 02:16:45

A

Hello hendra,
No ,this Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it. Any alterations such as upgrades, modding with custom ROM, rooting or flashing the Android device with other firmware will automatically cause the device experience matters as well as void the device's warranty. Please think twice before operating all these actions.

Q

Hi, I have a Teclast x98 Plus II and it does not work. It worked wonderfully and one occasion completely discharged and since then it does not light. What I can do?

By Angel De la Concha Aug-29/2017 19:00:27

A

Hello Angel
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

I LOVE my X98 Plus II, but I want to use a mouse. Will it support USB OTG functionality?

By Eddie Lopez Jun-25/2017 09:14:44

A

Hello Eddie,

Yes, it suports USB OTG fuction.


Q

Hi, I've already purchased this tablet and very like it. However, recently noticed one issue. I have Bluetooth headphones which works using A2DP. I can successfully connect them to my smartphone but this tablet doesn't see them in the list. So, the question is, does this tablet supports A2DP on Android? Thank you in advance.

By Denis Lezgin Dec-27/2016 07:57:20

A

Hello Denis,

Thanks for your inquiry.

Sorry, it doesn't support A2DP on Android.

Have a nice one.


Q

Hi. There is a wifi dongle usb, to work with both operating system android and windows?

By ADRIANO Dec-22/2016 09:08:26

A

Hello ADRIANO,
It supports Windows, it doesn't support Android.

Q

Can the device be charged via microUSB?

By RiffKlaW Nov-27/2016 10:46:11

A

Hello RiffKlaW

Thank you for your inquiry.

No, It can only be charged through DC port. 

Thank you, Let me know if you need any help.

Have a nice day!

 


Q

sus sistemas operativos vendrían en español?

By jaime Nov-11/2016 12:03:54

A

Hola jaime

Los sistemas operativos vendrían en inglés.

Gracias por tu atención.

Q

The tablet has a built-in GPS?

By Fabrizio Nov-08/2016 21:31:49

A

Hello Fabrizio,
The tablet doesn't have built-in GPS.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

can we pay on delivery?

By Shrestha Sep-14/2016 16:25:06

A

Hello Shrestha,
You cannot  pay on delivery .

Q

Hello, I would like to ship it to the states, which warehouse should i choose from? and how long will it take to be delivered?

By Ohad May-07/2018 05:22:16

A

Hello Ohad,


The item is in stock in China warehouse.


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Which warehouse is from Europe for free taxes? G-W-5? from which country in Europe you ship items?

By ke Apr-23/2018 19:25:06

A

Hello Ke,


You could choose warehouse when you make orders.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello, I'm interested the order being shipped in Germany. If i order the item from your EU warehouse, will i still be required to pay customs duties or any other fees beside the price?

By somebody Oct-16/2016 15:27:24

A

Hello  somebody, 

Taxes do not come from us if any. 

Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. 

Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html


Q

Hi. Is possible to ship to Argentina, using a Courier like DHL? Thanks! :)

By Alejandro Sep-13/2016 20:29:11

A

Hello Alejandro,

It shows that we have DHL for this tablet to Argentina, you can choose when checking out.Thanks for your attention. 

Q

Sir i am in India , if i want to import. can u lower down price and mark it as gift..

By utsav Aug-14/2016 15:14:24

A

Hello  utsav, 

1)We are unable to  help you declare the order as a gift  .


2)Taxes do not come from us if any. 

Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. 

Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html


Q

When the delivery?

By when Aug-05/2016 00:08:26

A

Hello when,

We will ship between Sep 14 - Sep 20 after your payment.

Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

Hello, Can you deliver that product to Morocco . Thanks

By Mehdi Aug-01/2016 22:38:30

A

Hello Mehdi,
We can ship it to Morocco.

Q

Hello, Can you deliver that product to Morocco . Thanks

By Mehdi Aug-01/2016 22:38:28

A

Hello Mehdi,
We can ship it to Morocco.

Q

It's shipped from which warehouse?

By Tiago Jul-29/2016 14:12:54

A

Hello Tiago,
This item will be shipped from China warehouse.

Q

Hi shop. I love this product but im so worry about sipping process. Is there any change they lost my product in the way after i alredy pay for it? Sorry about my bad englsh.

By Truong Nov-05/2017 18:29:53

A

Hello Truong,
If you didn't purchase any insurance during the check-out and your package is lost, then we will need to investigate and confirm with the party responsible. We suggest you pay for the tracking number and shipping insurance for your order. Then you can track the order online and have the security and peace of mind of knowing where your package is and when it will arrive.