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Customer Questions & Answers

  • All(77)
  • Product Information(49)
  • Stock Status(3)
  • Payment
  • About Shipping(20)
  • Others(5)
Q

Does this item ship to Canada now?

By Darwin Mar-06/2019 02:00:29

A

Hello Darwin, 
We can send it to Canada.

Let me know if you need any help.

Q

Is there a warranty for this product? If yes, for how long?

By Michał Feb-26/2019 18:08:23

A

Hello Michał
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

How i can avoid customs in Greece for This item?

By blem Feb-15/2019 12:01:24

A

Hello blem,

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

is this possible to shipped in india? gujarat in india

By raj paul Jan-08/2019 08:59:28

A

Hello raj,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Is it in stock? Could it be ordered?

By Szabina Jan-07/2019 16:25:07

A

Hello Szabina,


We are very happy to tell you that this product is in stock.

You are welcome to buy on our website.


Q

Is it possible to order drone with EU plug. Can only see CN or US plug. Regards Erling

By Erling Dec-27/2018 08:07:59

A

Hello Erling,

We will ship an adapter with all our products according to the country of delivery of the order.


Q

my requst please send this product to india...

By hrithik Dec-16/2018 03:20:04

A

Hello hrithik,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

what is the model number of this mi drone

By asim Dec-05/2018 22:01:46

A


Hello asim,

   


Model: Mi Drone 4K 

Q

Hello there, i want to ask about the shipping methods.With wich method i can receive it through Europe?Thanks a lot.Alex

By Alex Nov-30/2018 10:13:21

A

Hello Alex,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Hi, can you ship this product to Romania? I will receive tha packege from Europa?

By Stanciu Robert Nov-23/2018 23:00:14

A


Hello Stanciu,

   

Yes, we can ship to Romania.

http://prntscr.com/lm9od9 

Q

Does this item ship to Canada now?

By Darwin Mar-06/2019 02:00:29

A

Hello Darwin, 
We can send it to Canada.

Let me know if you need any help.

Q

is this possible to shipped in india? gujarat in india

By raj paul Jan-08/2019 08:59:28

A

Hello raj,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Is it possible to order drone with EU plug. Can only see CN or US plug. Regards Erling

By Erling Dec-27/2018 08:07:59

A

Hello Erling,

We will ship an adapter with all our products according to the country of delivery of the order.


Q

my requst please send this product to india...

By hrithik Dec-16/2018 03:20:04

A

Hello hrithik,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

what is the model number of this mi drone

By asim Dec-05/2018 22:01:46

A


Hello asim,

   


Model: Mi Drone 4K 

Q

hey, The app to fly the drone will be in English or Chinese?

By chen Nov-23/2018 11:07:19

A

Hello Chen,


It has both English and Chinese apps.

Q

How can I buy this product I am not able to order it. We cannot deliver it to your in India it's showing.

By Vivek Nov-13/2018 17:56:36

A

Hello Vivek,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

What is the maximum sd card capacity this Drone supports?

By Yevgeni Shpigel Nov-12/2018 11:05:19

A

Hello Yevgeni, 

Thank you for your inquiry.  

It is 64G.

Q

Is it possible to use MI Drone (app) english version software with CN plug Mi Drone?

By Reen Nov-04/2018 20:34:02

A

Hello Reen,


It can use MI Drone (app) english version software with CN plug Mi Drone.

Q

I can only choose cn adapter. it uses English app ? my Chinese if very bad.

By Wout van Gessel Oct-08/2018 20:11:11

A

Hello Wout,


We are sorry that this product does not have an English app.

Let me know if you need any further assistance. 


Q

Is it in stock? Could it be ordered?

By Szabina Jan-07/2019 16:25:07

A

Hello Szabina,


We are very happy to tell you that this product is in stock.

You are welcome to buy on our website.


Q

why its out of stock in China warehouse for $389 And in stock for $479 https://www.gearbest.com/rc-quadcopters/pp_363299.html ????

By Alexander Mar-26/2018 12:37:10

A

Hello Alexander,

It is $581.48,the item is in stock now,please feel free to order it. 

Best Regards



Q

Do you hace immediate stock? Thanks

By Raul Dec-04/2017 23:14:29

A

Hello Raul,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

How i can avoid customs in Greece for This item?

By blem Feb-15/2019 12:01:24

A

Hello blem,

If any taxes are incurred, they are charged by the destination country and not by GearBest. Taxes are beyond GearBest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello there, i want to ask about the shipping methods.With wich method i can receive it through Europe?Thanks a lot.Alex

By Alex Nov-30/2018 10:13:21

A

Hello Alex,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Hi, can you ship this product to Romania? I will receive tha packege from Europa?

By Stanciu Robert Nov-23/2018 23:00:14

A


Hello Stanciu,

   

Yes, we can ship to Romania.

http://prntscr.com/lm9od9 

Q

why cant i ship this product to australia

By louiscristiani Nov-23/2018 06:15:56

A

Hello louiscristiani,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

why cant i pay the shipping to australia for this item

By ken Nov-14/2018 23:12:42

A

Hello ken,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Is there a way to send the drone to Bulgaria without extra customs duty

By Zhivko Oct-30/2018 11:48:49

A

Hello Zhivko,


Taxes are collected by local customs and regulations of the country that is beyond our control.

We can not know if it will and how much it will be.

Please check this link http://www.gearbest.com/about/faq.html (If there is any problem of receiving delivery due to Customs)


Q

Hello . I would like to ask if it comes to Greece ,without paying any taxes ?! Thank you

By Michael K Sep-08/2018 00:50:22

A

Hello Michael, 

Sorry, we could not confirm it.


Taxes do not come from us if any. 


Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html 

Q

Hello:) tell me, please is it possible you'll write a lower price on customs declaration? thanks.

By Alexander May-15/2018 14:18:30

A

 We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.htmlKindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html

Q

I want to buy this drone by register air mail . ok?

By reda boussalham Apr-29/2018 11:15:26

A

Hello Reda,


If this shipping method is available when you make this order, it means you can choose it.


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

I live in Sweden and from now on i can buy anything from China because then i have to pay alot in VAT. Whar place do you ship the drone from?

By christer B Apr-17/2018 16:59:13

A

Hello christer,

We ship it from China.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Is there a warranty for this product? If yes, for how long?

By Michał Feb-26/2019 18:08:23

A

Hello Michał
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

US PLUG is the english version?

By Benny Aug-23/2018 02:01:31

A

Hello Benny, 
It's US plug and it's original factory's abroad version.

Let me know if you need any help.

Q

what does G-W-5 mean for warehouse option? Thank you !!

By stefan siebert May-19/2018 03:03:33

A

Hello Stefan,

G-W-5 is a code for the shipping location, if you choose this code when you place your order it will be shipped from Czech Republic.


Q

Hello, I am from Israel, did you have any problem sending this drone to Israelis customers? thanks

By shay Apr-27/2018 18:09:25

A

Hello Shay,

We are pleased to inform you that we can ship all over the world, including your country.



Q

WHERE CAN I GET THE APP TO USA

By ROBERT Jan-18/2018 01:29:26

A

Hello ROBERT,
For the issue, you can check detailed information in the manual.

Hope you can understand that.