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Customer Questions

  • All(32)
  • Product Information(27)
  • Stock Status
  • Payment(1)
  • About Shipping(3)
  • Others(1)
Q

Ola boa noite, gostaria de saber se quando chegar aqui no brasil, o celular sera tarifado, e quanto

By Pessanha Jun-27/2017 22:09:06

A
Hello Pessanha,If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html 
Q

Hi, I am interested in purchasing the Flash Plus 2 from you. But Im worried that you are in HL and Im in the UK - what support /warranty would I receive if I experience any technical faults and uin the unlikely event the phone needs to be exchanged? Thank you

By Darren Dzirasa-Payne Jun-06/2017 11:28:47

A
Hello Darren, It has one year warranty.Please review our warranty here: http://www.gearbest.com/about/warranty-and-return.html If you have any after-sale issue, please open a ticket in your account and resolve your problem in the ticket center.How to open a ticket:Login to your account--Find "My Tickets" option,then click on it--Fill in relevant information and submit it.Thank you for your collaboration.
Q

Does this phone support the Dutch language

By Annemarie Apcar May-09/2017 10:16:39

A
Hello Annemarie, The item support the Dutch language.
Q

ola quantos dia o aparelho chega no brazil

By Fidelis Feb-25/2017 17:05:54

A
Hello Fidelis,Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.Please refer to our shipping estimation below:1) Expedited Shipping: 3-7 working days 2) Unregistered Air Mail & Registered Air Mail:10-40 working days3) Priority Line : 5- 25 working days(Only for partial countries)Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 
Q

will this phone run virgin mobile sim uk any help appreciated thanks

By steve preece Feb-05/2017 22:22:33

A
Hello steve,Network:    2G: GSM 850/900/1800/1900MHz    3G: WCDMA 850/900/1900/2100MHz    4G: FDD-LTE 850/1800/2100/2600MHzPlease ensure local area network is compatible.  click here: http://maps.mobileworldlive.com/   for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.Thanks for your inquiry.
Q

Hello, do you have it in stock right now (gold color) and can you tell me how long it takes to send it to France? Regards

By Rom Jan-09/2017 11:55:24

A
Hello Rom, Thank you for your inquiry.Yes,it's in stock now in HK warehouse.We have many different shipping methods,the shipping time/price depends on the shipping method you select,you can check the estimated time and price of different shipping method when you check out. Just like this:  http://prntscr.com/dmqz67
Q

Hi This product has language in italian?

By erman Oct-31/2016 18:07:54

A
Hello erman, Thank you for your inquiry.Yes,it supports Italian.
Q

Hi This product has language in Portuguese?

By Leandro Oct-21/2016 14:42:13

A
Hello Leandro,Yes, this item has language in Portuguese.Please feel free to contact us if you have any questions.
Q

Hi! whether he supports the Russian language?

By Alexandr Eduardovich Knyazev Oct-15/2016 05:42:08

A
Hello Alexandr,It supports Russian language.Thanks for your inquiry and support.
Q

Hi this phone supports otg ? This phone bring the play store already installed ? this phone will be available in europe ? because if i buy from hk probably will be stop in costums

By Ricardo Oct-14/2016 13:44:45

A
Hi Ricardo, Thank you for your inquiry. This phone supports otg.  This phone already installed the play store.  This item is out of stock in EU warehouse, sorry. Please kindly purchase it from our HK-2 warehouse. We do have it in stock in that warehouse. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. For more details: http://www.gearbest.com/about/faq.htmlPlease feel free to ask further pre-sales questions.