All
Product keywords
Please enter the email address account

Customer Q&A

  • All(45)
  • Product Information(28)
  • Stock Status(4)
  • Payment(1)
  • About Shipping(11)
  • Others(1)
Q

does the shipping cost include the customs/ import tax fee?

By Tyler Solomon Jun-22/2018 21:17:52

A

Hello Tyler,

No.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

why you dont have shipping to iran anymore?

By bahar Jun-09/2018 00:57:27

A

Dear Bahar,


We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

Is this compatible with a OS 10 6 8 or do I need to update?

By Renee Mar-21/2018 00:16:06

A

Hello Renee,


Compatible System: Windows 8 / 7 / Vista / XP / Mac OS 10.2.6 . 

Let me know if you need any further assistance. 


Q

Is this compatible with an Acer Chromebook 15? Also, do I need to install a program for it to work?

By Helen Kenny Jan-01/2018 19:54:05

A

Hello Helen,
Thanks for your inquiry.

1: Yes, the item supports  WIN7,WIN8,WIN10.

1: You do not need to install a program for it to work.


Q

When will it be available in EU warehouse?

By Ines Oct-18/2017 16:56:16

A

Hello Ines,
We are sorry we don't have this plan yet.

Q

When will it be on stock?

By ines Oct-18/2017 08:15:40

A

Hello ines,
We have stock now, please feel free to order it.
Best Regards

Q

How much tax I have if I buy this product? i form isreal

By flafy Sep-27/2017 13:17:35

A

Hello flafy,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

How much tax I have if I buy this product?

By flafy Sep-27/2017 13:16:42

A

Hello flafy,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello. Can you tell me for sure that the item will be shipped from EU? I need to know this, so I won't pay extra taxes if it is shipped from outside of EU. When I add the item in my cart, I select the EU warehouse. Thank you

By Mircea Sep-25/2017 09:33:38

A

Hello Mircea,
For the item, if you choose EU for the warehouse option, we will ship it from EU.

Q

what is the stock status ??

By Ivo Sep-04/2017 22:21:39

A

Hello Ivo,
This item in stock now.

Q

Is this compatible with a OS 10 6 8 or do I need to update?

By Renee Mar-21/2018 00:16:06

A

Hello Renee,


Compatible System: Windows 8 / 7 / Vista / XP / Mac OS 10.2.6 . 

Let me know if you need any further assistance. 


Q

Is this compatible with an Acer Chromebook 15? Also, do I need to install a program for it to work?

By Helen Kenny Jan-01/2018 19:54:05

A

Hello Helen,
Thanks for your inquiry.

1: Yes, the item supports  WIN7,WIN8,WIN10.

1: You do not need to install a program for it to work.


Q

Does this unit ship with a spare pen?

By Reggie Aug-30/2017 19:50:42

A

Hello Reggie,

Package Contents: 1 x Tablet, 1 x P50S Pen, 1 x Installation CD, 1 x Pen Holder, 8 x Pen Nib, 1 x Charging Line for Pen, 1 x English User Manual, 1 x Pen Changer, 1 x USB Cable, 1 x Adapter, 1 x Power Line, 1 x VGA Cable, 1 x HDMI Cable

Q

Does the product work for Windows 10?

By flafy Aug-18/2017 15:52:18

A

Hello flafy,
This item will work with windows 10 .

Q

Does it come with 1 pen or 1 pens? I read on the comment that they got 2 pens but on the content it only says 1 pen.

By Rupesh Jul-31/2017 22:59:50

A

Hello Rupesh,
This item contains 1 x Tablet, 1 x P50S Pen, 1 x Installation CD, 1 x Pen Holder, 8 x Pen Nib, 1 x Charging Line for Pen, 1 x English User Manual, 1 x Pen Changer, 1 x USB Cable, 1 x Adapter, 1 x Power Line, 1 x VGA Cable, 1 x HDMI Cable .

Q

is there any addictional Tax for import to italy ??? thanks

By Master Jul-15/2017 11:31:33

A

Hello Master,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Does this product work on a Windows 10 Computer?

By Marcelo Jul-06/2017 17:55:55

A

Hello Marcelo,

Sorry, it compatibles with Windows 8 / 7 / Vista / XP / Mac OS 10.2.6 or above. 

Q

Does this product support windows 8.1 as well?

By Diane Jun-28/2017 03:51:06

A

Hello Diane,


Yes, it is compatible with Windows 8 / 7 / Vista / XP / Mac OS 10.2.6 or above. 

Let me know if you need any further assistance. 


Q

Does the device work with windows 10?

By David Jun-26/2017 09:47:08

A

Hello David,
This item is compatible with Windows 8 / 7 / Vista / XP / Mac OS 10.2.6 system .

Q

Is this product usable here in Brazil? the input voltage is 220V. And which type of plug would be the more suitable since i will probably need an adapter

By Lucas Jun-01/2017 17:09:40

A

Hello Lucas, 
Thanks for your inquiry.


Please note that it can be used in Brazil.

We will send an adapter with all our products according to the order's country of delivery.


Q

When will it be available in EU warehouse?

By Ines Oct-18/2017 16:56:16

A

Hello Ines,
We are sorry we don't have this plan yet.

Q

When will it be on stock?

By ines Oct-18/2017 08:15:40

A

Hello ines,
We have stock now, please feel free to order it.
Best Regards

Q

what is the stock status ??

By Ivo Sep-04/2017 22:21:39

A

Hello Ivo,
This item in stock now.

Q

Hola, buen día. Quería preguntar si próximamente tendrán este producto en el almazen de España?

By Jhon Apr-28/2017 20:42:26

A

Hello Jhon,


This is a popular product, but we are happy to inform you that it is in stock in ES warehouse and available to purchase today. 

Please feel free to order it.


Q

Hello I AM FROM INDIA , WEST BENGAL. I WANT TO KNOW SOMETHING VERY IMPORTANT. DO I HAVE TO PAY EXTRA MONEY OR CUSTOM DUTY CHARGES AT THE AIRPORT OR PORT WHEN I WILL GO TO COLLECT THIS PRODUCT ?

By Saptarshi Jun-11/2017 12:36:42

A

Hello Saptarshi,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

does the shipping cost include the customs/ import tax fee?

By Tyler Solomon Jun-22/2018 21:17:52

A

Hello Tyler,

No.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

why you dont have shipping to iran anymore?

By bahar Jun-09/2018 00:57:27

A

Dear Bahar,


We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

How much tax I have if I buy this product? i form isreal

By flafy Sep-27/2017 13:17:35

A

Hello flafy,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

How much tax I have if I buy this product?

By flafy Sep-27/2017 13:16:42

A

Hello flafy,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello. Can you tell me for sure that the item will be shipped from EU? I need to know this, so I won't pay extra taxes if it is shipped from outside of EU. When I add the item in my cart, I select the EU warehouse. Thank you

By Mircea Sep-25/2017 09:33:38

A

Hello Mircea,
For the item, if you choose EU for the warehouse option, we will ship it from EU.

Q

Hello do you ship this product in Italy? With Expedit Shipping, that costs more, the product arrives in time (max 10 days) without custom fees? I would like also to knoe for Italy I must select the EU plug, is it right? thanks Marta

By Marta May-06/2017 19:43:02

A

Hello Marta,

1.This item can be shipped to Italy.


2.If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charge according to local customs policies and regulations. 

For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


3.Yes. You can select EU plug to have a better experience.

  

Q

Is there a way this product can be shipped to Mexico?

By Hector R. Gonzalez Hdz. Apr-19/2017 17:15:04

A

Hello Hector,   

We do shipping it to your country. Please feel free to order. 


Q

Is it possible to be sent by Unregistered Air Mail or Registered Air Mail ?

By Nieverson Nascimento Apr-06/2017 18:53:26

A

Hello Nieverson, 


Thank you for your inquiry.

Sorry no,we can  only send it to Brazil Via Expedited Shipping.

Q

Hello! I`m from Portugal and I would like to know if this product comes from Spain. I bought another product and worked like that. Thank you

By Gustavo Bartolomeo Feb-18/2017 20:10:24

A

Hi Gustavo,


This item will be shippd from China warehouse.

Q

If I select the eu plug does it ship from a EU contry? I live i Denmark and need to pay import tax if it comes for a non-eu contry and that being 25%. So i need to know thx :)

By Robert Øst Hansen Feb-09/2017 22:48:38

A

Hello Customer,

It is not available in EU warehouse.

It won't come from EU.

Q

Hello! I'd really like to buy this tablet (i need EU one), but i want to buy it with US plug. Can you send me it with EU adapter? Or can you sell me an EU plug tablet at the price of US plug tablet (399$)?

By Helen Aug-22/2017 18:21:46

A

Hello Helen,
The EU version is available.

You can order the EU version.

Let me know if you need any help.