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Customer Questions & Answers

  • All(30)
  • Product Information(19)
  • Stock Status(2)
  • Payment(1)
  • About Shipping(5)
  • Others(3)
Q

Hello works this desk lamp with google assistant?

By Martin May-07/2019 13:16:59

A

Dear Martin,

Thanks for your request.

Yes, it supports and google assistant.

Q

Does the come with a USA compatible wall plug?

By Nick Dec-29/2018 22:54:28

A

Hello Nick,


We will send an adapter with all our products according to the order's country of delivery.


Q

I would like to know what kind of plug/adapter you send with this, I live in EU, so will there be eu plug or adapter included?

By Jeessee Jun-30/2018 20:31:26

A

Hello Jeessee,
We will send an adaptor according to the order's country of delivery.

Q

Kan you sending a EU Plug with the Lamp? Thanks!

By Alexander Feb-07/2018 18:49:09

A

Hello Alexander,
We are sorry that there is no EU plug for the item.

Hope you can understand that.

Q

Hi! Is it currently in stock?

By Siauk Sep-17/2017 13:43:51

A

Hello Siauk,
Yes this item in stock now.

Q

Hello, What would be the type of Plug for the product? Many Thanks, BR, Jorge

By Jorge Aug-01/2017 10:20:37

A

Hello Jorge,


We will send an adapter with all our products according to the order's country of delivery.


Q

Hello, Buying your product, you can post the product worth $ 15

By Marcelo Jul-26/2017 12:36:03

A

Dear Marcelo,


In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

http: http://www.gearbest.com/about/faq.html   

http: http://www.gearbest.com/about/terms-and-conditions.html   


Q

Can you send an order from Europe so I do not pay the customs fee?

By Aleksandras Jul-25/2017 19:02:13

A

Hello Aleksandras,


This item only has stock in China warehouse.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Does Mi Home app connect to this?

By Ben Jul-22/2017 02:59:56

A

Hello Ben,
Thank you for your inquiry.

You should download the "Mi Smart Home" in the "App Store" or "Google Play".

Let me know if you need any help.

Q

Why is the shipping charge so high to United Arab Emirates for this product?

By Dheeraj Jun-25/2017 12:54:28

A

Hello Dheeraj,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Hello works this desk lamp with google assistant?

By Martin May-07/2019 13:16:59

A

Dear Martin,

Thanks for your request.

Yes, it supports and google assistant.

Q

Does the come with a USA compatible wall plug?

By Nick Dec-29/2018 22:54:28

A

Hello Nick,


We will send an adapter with all our products according to the order's country of delivery.


Q

I would like to know what kind of plug/adapter you send with this, I live in EU, so will there be eu plug or adapter included?

By Jeessee Jun-30/2018 20:31:26

A

Hello Jeessee,
We will send an adaptor according to the order's country of delivery.

Q

Hello, What would be the type of Plug for the product? Many Thanks, BR, Jorge

By Jorge Aug-01/2017 10:20:37

A

Hello Jorge,


We will send an adapter with all our products according to the order's country of delivery.


Q

Does Mi Home app connect to this?

By Ben Jul-22/2017 02:59:56

A

Hello Ben,
Thank you for your inquiry.

You should download the "Mi Smart Home" in the "App Store" or "Google Play".

Let me know if you need any help.

Q

Hello, will an eu-plug adapter be included? Kind regards, Patrick

By Patrick Henn Jun-18/2017 21:22:37

A

Hello Patrick,

Thanks for your inquiry.

We will send an adapter with all our products according to the order's country of delivery.


Q

So, this equipment brings any kind of cable / charger for european country? What is the input to charge?

By Pedro Jun-18/2017 19:50:00

A

Hello Pedro,

Thanks for your inquiry.

We will send an adapter with all our products according to the order's country of delivery.

Input Voltage: AC 100-240V 
Power: 6W 


Q

which is the period of warranty.

By Ivo Mar-11/2017 14:09:06

A

Hello Ivo
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

What does "email only price " mean ?

By Alfred Feb-25/2017 09:52:36

A

Hello Alfred,
It means if you receive our email, the you can click the link and order it with the price in the email.

Q

Is it possible to change the bulb once it doesnt light anymore?

By Valentin Penev Jan-26/2017 07:38:08

A

Hello Valentin,

It is not possible to change the bulb once it doesn't light anymore.

Q

Hi! Is it currently in stock?

By Siauk Sep-17/2017 13:43:51

A

Hello Siauk,
Yes this item in stock now.

Q

Hello. Where do you send this product from? China or UK? Thanks.

By IO Jan-05/2017 18:15:58

A

Hello IO,

We ship it from china.

Hope you enjoy shopping here with us.

Q

Hello from Turkey. Unfortunately the customs limit was reduced as 30 euro from 75. Is it possible to show the value of your product as $ 30?

By Emre DEMİRBAŞ May-11/2017 19:29:38

A

Hello Emre,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Can you send an order from Europe so I do not pay the customs fee?

By Aleksandras Jul-25/2017 19:02:13

A

Hello Aleksandras,


This item only has stock in China warehouse.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Why is the shipping charge so high to United Arab Emirates for this product?

By Dheeraj Jun-25/2017 12:54:28

A

Hello Dheeraj,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Hi How much does it cost to deliver to Aus?

By JAcky May-08/2017 02:14:08

A

Hello JAcky,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

as it is a voluminous item. coul i have custom problems?. and how much money should i pay

By jon Dec-27/2016 13:22:18

A

Hello jon,
Product size (L x W x H): 15.00 x 44.50 x 44.50 cm / 5.91 x 17.52 x 17.52 inches 
Package size (L x W x H): 16.00 x 16.00 x 49.00 cm / 6.3 x 6.3 x 19.29 inches


Unfortunately, taxes on all our products are subject to the local customs policy. The customer is solely responsible for customs tax and any other customs related charges if any exist. Please feel free to consult your local customs office for more details before ordering. Thank you for your inquiry.

Thanks for understanding.

Q

Where are you ship the lamp? From China Warehouse?

By Nicator Jun-15/2016 20:27:46

A

Hello,

We ship the item from China wearhouse.

Q

Kan you sending a EU Plug with the Lamp? Thanks!

By Alexander Feb-07/2018 18:49:09

A

Hello Alexander,
We are sorry that there is no EU plug for the item.

Hope you can understand that.

Q

Hello, Buying your product, you can post the product worth $ 15

By Marcelo Jul-26/2017 12:36:03

A

Dear Marcelo,


In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

http: http://www.gearbest.com/about/faq.html   

http: http://www.gearbest.com/about/terms-and-conditions.html   


Q

I have recieved the Xiami Desk Lamp. It's great ! But when I install the Xiaomi MiHome app, I can only choose between locations like China, Singpore or India. Where can I find a english version in the Play Store (Android) ?

By Ko Nienhuis Jan-05/2017 18:56:25

A

Hello Ko,

Sorry about that Millet products are not out of the English version of the APP, APP is the Chinese

Hope you enjoy shopping here with us.