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Customer Questions

  • All(30)
  • Product Information(19)
  • Stock Status(2)
  • Payment(1)
  • About Shipping(5)
  • Others(3)
Q

Hello works this desk lamp with google assistant?

By Martin May-07/2019 13:16:59

A
Dear Martin,Thanks for your request.Yes, it supports and google assistant.
Q

Does the come with a USA compatible wall plug?

By Nick Dec-29/2018 22:54:28

A
Hello Nick,We will send an adapter with all our products according to the order's country of delivery.
Q

I would like to know what kind of plug/adapter you send with this, I live in EU, so will there be eu plug or adapter included?

By Jeessee Jun-30/2018 20:31:26

A
Hello Jeessee,We will send an adaptor according to the order's country of delivery.
Q

Kan you sending a EU Plug with the Lamp? Thanks!

By Alexander Feb-07/2018 18:49:09

A
Hello Alexander, We are sorry that there is no EU plug for the item.Hope you can understand that.
Q

Hi! Is it currently in stock?

By Siauk Sep-17/2017 13:43:51

A
Hello Siauk, Yes this item in stock now.
Q

Hello, What would be the type of Plug for the product? Many Thanks, BR, Jorge

By Jorge Aug-01/2017 10:20:37

A
Hello Jorge,We will send an adapter with all our products according to the order's country of delivery.
Q

Hello, Buying your product, you can post the product worth $ 15

By Marcelo Jul-26/2017 12:36:03

A
Dear Marcelo,In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.Unfortunately, we have no control over these regulations and potential import duties.To know more about tax, please review to our F.A.Q and terms & conditions in the links below:http: http://www.gearbest.com/about/faq.html   http: http://www.gearbest.com/about/terms-and-conditions.html   
Q

Can you send an order from Europe so I do not pay the customs fee?

By Aleksandras Jul-25/2017 19:02:13

A
Hello Aleksandras,This item only has stock in China warehouse.If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html 
Q

Does Mi Home app connect to this?

By Ben Jul-22/2017 02:59:56

A
Hello Ben, Thank you for your inquiry.You should download the "Mi Smart Home" in the "App Store" or "Google Play".Let me know if you need any help.
Q

Why is the shipping charge so high to United Arab Emirates for this product?

By Dheeraj Jun-25/2017 12:54:28

A
Hello Dheeraj,You can see the shipping cost and delivery time during the checkout. Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.