All
Product keywords
Please enter the email address account

Customer Q&A

  • All(31)
  • Product Information(29)
  • Stock Status
  • Payment
  • About Shipping(1)
  • Others(1)
Q

There was no battery charger in my box can i buy one?

By Slawomir Apr-29/2017 10:46:07

A

Hello Slawomir


For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

I just recently purchased a jjrc h11wh quadcopter and am having trouble trying to format the 2 GB micro sd card. could you help me out with this issue or point me in the right direction? Not much point in having a quad with a camera is I can't use it. Hope you can help. Wayne

By Wayne Apr-28/2017 18:42:46

A

Hello Wayne


For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

WHERE TO FIND THE MANUAL THANKS

By MARK Mar-15/2017 17:42:21

A

Hello MARK,

Package Contents

Package Contents: 1 x Quadcopter, 1 x Transmitter, 1 x Camera, 1 x USB Cable, 4 x Spare Propeller, 4 x Landing Skid, 4 x Propeller Protector, 1 x Phone Holder, 1 x English Manual    

There is an English manual in the package.

Q

How long flight time the battery enough?

By roi Mar-15/2017 15:15:34

A

Hello roi,
Flying Time: 7mins 

Q

What happens when the drone is in the air and battery gets discharged?

By Sahil Behl Feb-05/2017 07:27:09

A

Hello Sahil,
It has One press automatic return function

Q

Remote control included in the package

By israel Jan-20/2017 06:48:40

A

Hello israel

Thank you for your inquiry.

Package Contents: 1 x Quadcopter, 1 x Transmitter, 1 x Camera, 1 x USB Cable, 4 x Spare Propeller, 4 x Landing Skid, 4 x Propeller Protector, 1 x Phone Holder, 1 x English Manual 

Thank you, Let me know if you need any help.

Have a nice day!


Q

what is the resolution of the video produced and recorded by the camera?

By Nathan Nov-16/2016 07:09:49

A

Hello Nathan

Thank you for your inquir.

The resolution is 1280x720, the actual pixel is 92W,

You can use the mobile phone APP watch real-time transmission directly after you connected to the aircraft network, and you can save the video or picture in the phone memory.


Q

Does this product have a mode that returns the drone to the controller?

By Billy Nov-06/2016 14:36:25

A

Hello Billy,
It has one press automatic return: Ensures that you can call back your quadcopter without any delay. 

Thanks for your support. 

Q

can i see live video by mobile

By Md. Awalad Hossain Oct-04/2016 04:14:10

A

Hi,Md.

Thanks for your inquiry.

You can see  live video by mobile.

Q

Is it real waterproof ? Will it survive landing in water?

By Marius Oct-03/2016 08:00:31

A

Hello Marius,
The item is not waterproof.

Q

I just recently purchased a jjrc h11wh quadcopter and am having trouble trying to format the 2 GB micro sd card. could you help me out with this issue or point me in the right direction? Not much point in having a quad with a camera is I can't use it. Hope you can help. Wayne

By Wayne Apr-28/2017 18:42:46

A

Hello Wayne


For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

WHERE TO FIND THE MANUAL THANKS

By MARK Mar-15/2017 17:42:21

A

Hello MARK,

Package Contents

Package Contents: 1 x Quadcopter, 1 x Transmitter, 1 x Camera, 1 x USB Cable, 4 x Spare Propeller, 4 x Landing Skid, 4 x Propeller Protector, 1 x Phone Holder, 1 x English Manual    

There is an English manual in the package.

Q

How long flight time the battery enough?

By roi Mar-15/2017 15:15:34

A

Hello roi,
Flying Time: 7mins 

Q

What happens when the drone is in the air and battery gets discharged?

By Sahil Behl Feb-05/2017 07:27:09

A

Hello Sahil,
It has One press automatic return function

Q

Remote control included in the package

By israel Jan-20/2017 06:48:40

A

Hello israel

Thank you for your inquiry.

Package Contents: 1 x Quadcopter, 1 x Transmitter, 1 x Camera, 1 x USB Cable, 4 x Spare Propeller, 4 x Landing Skid, 4 x Propeller Protector, 1 x Phone Holder, 1 x English Manual 

Thank you, Let me know if you need any help.

Have a nice day!


Q

what is the resolution of the video produced and recorded by the camera?

By Nathan Nov-16/2016 07:09:49

A

Hello Nathan

Thank you for your inquir.

The resolution is 1280x720, the actual pixel is 92W,

You can use the mobile phone APP watch real-time transmission directly after you connected to the aircraft network, and you can save the video or picture in the phone memory.


Q

Does this product have a mode that returns the drone to the controller?

By Billy Nov-06/2016 14:36:25

A

Hello Billy,
It has one press automatic return: Ensures that you can call back your quadcopter without any delay. 

Thanks for your support. 

Q

can i see live video by mobile

By Md. Awalad Hossain Oct-04/2016 04:14:10

A

Hi,Md.

Thanks for your inquiry.

You can see  live video by mobile.

Q

Is it real waterproof ? Will it survive landing in water?

By Marius Oct-03/2016 08:00:31

A

Hello Marius,
The item is not waterproof.

Q

Info says only flies for 7 minutes, it´s that right? Thanks

By Rafael A. Sep-20/2016 08:55:41

A

Hello Rafael,

Thanks for your inquiry.

Yes, the flying time is 7mins. 

Have a nice day.


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hello, Could you please let me know if I have to pay tax if this is delivered to my address in Switzerland? Thanks. Regards

By Minh Aug-22/2016 08:01:07

A

Hello Minh,
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html

Q

There was no battery charger in my box can i buy one?

By Slawomir Apr-29/2017 10:46:07

A

Hello Slawomir


For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.