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Customer Q&A

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  • Product Information(5)
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  • Payment(1)
  • About Shipping(1)
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Q

Hello! I want to buy this device without a laser. Is this possible?

By Мдфвшыдфм Oct-04/2017 13:55:49

A

Hello Мдфвшыдфм,
We are sorry we can't do it.

Q

Hello I am needding know any details about this product: 1- Could you send me the product whitout glasses??? 2- Could you put in the proform invoice a specific code that i will give you? The code is: 8456.10.90.000M. These code have to write in the custom declaration. I nned your answer in the quick time please. I would like buy 8 machines in a first purchase... Thanks so much.

By Marcelo Aveni Feb-14/2017 22:34:33

A

Hello Marcelo


Thank you for your inquiry.

No, we can not give the invoice with specific code.

For the glass, you can leave us a message when you make the order. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

does the software supports macbook IOS? i don't have windows computer :) thanks

By arnel Jan-17/2017 04:52:37

A

Hello arnel,
I am sorry it is not compatible with mac

Q

Hello my name is Juan Echecopar. I am Argentina Importer. I want buy these machines but i need pay for banck tranfer. Do you acept this condition? Could you ship me by DHL expres? I hope your reply. Thanks so much.

By Juan Dec-22/2016 16:00:09

A

Hello Juan, 


Thank you for your inquiry.

Yes,we accept bank tranfer.

We can ship it to you with DHL.

Q

can do pictures on cell phone ?

By ayhan Aug-06/2016 17:18:20

A

Hi,

Thanks for your e-mail,and sorry reply so late.  

Engraving Area: 38 x 38mm 
Supporting material: Bamboo,Leather,Paper,Plastic,Rubber,Wood

Q

What is the resolution of this product?

By Micheal Jul-29/2016 09:04:21

A

Hello Micheal,

Thanks for your inquiry. The resolution of this product is 426ppi.


Q

Dear sir/madam, I have some questions about this Decaker laser engraver. Does it come with a laser module, and is it a violet one? Is it a DIY kit or is it fully assembled? What are the buttons on the front for? Does it come with a carbon filter to filter the fumes coming through the fan? Does it come with software or do you need to provide it yourself (and if so can you recommend any software)? Which of the laser powers (500 mW or 1000 mW) is powerful enough to cut through wood and/or acrylic? Hopefully you can help me with my enquiries. With kind regards, Levi van Iperenburg

By Levi an Iperenburg Jun-09/2016 06:01:32

A

Hello Levi,

Thanks for your inquiry.

1.Does it come with a laser module, and is it a violet one? 

Yes, it comes with a laser module and it's a violet one.

2.Is it a DIY kit or is it fully assembled? 

It's fully assembled.

3.What are the buttons on the front for? 

Work Offline.

4.Does it come with a carbon filter to filter the fumes coming through the fan? 

The fan do that work.

5.Does it come with software or do you need to provide it yourself (and if so can you recommend any software)? 

Software is in the U disk.

6.Which of the laser powers (500 mW or 1000 mW) is power

500 mW.

Q

Hello I am needding know any details about this product: 1- Could you send me the product whitout glasses??? 2- Could you put in the proform invoice a specific code that i will give you? The code is: 8456.10.90.000M. These code have to write in the custom declaration. I nned your answer in the quick time please. I would like buy 8 machines in a first purchase... Thanks so much.

By Marcelo Aveni Feb-14/2017 22:34:33

A

Hello Marcelo


Thank you for your inquiry.

No, we can not give the invoice with specific code.

For the glass, you can leave us a message when you make the order. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

does the software supports macbook IOS? i don't have windows computer :) thanks

By arnel Jan-17/2017 04:52:37

A

Hello arnel,
I am sorry it is not compatible with mac

Q

can do pictures on cell phone ?

By ayhan Aug-06/2016 17:18:20

A

Hi,

Thanks for your e-mail,and sorry reply so late.  

Engraving Area: 38 x 38mm 
Supporting material: Bamboo,Leather,Paper,Plastic,Rubber,Wood

Q

What is the resolution of this product?

By Micheal Jul-29/2016 09:04:21

A

Hello Micheal,

Thanks for your inquiry. The resolution of this product is 426ppi.


Q

Dear sir/madam, I have some questions about this Decaker laser engraver. Does it come with a laser module, and is it a violet one? Is it a DIY kit or is it fully assembled? What are the buttons on the front for? Does it come with a carbon filter to filter the fumes coming through the fan? Does it come with software or do you need to provide it yourself (and if so can you recommend any software)? Which of the laser powers (500 mW or 1000 mW) is powerful enough to cut through wood and/or acrylic? Hopefully you can help me with my enquiries. With kind regards, Levi van Iperenburg

By Levi an Iperenburg Jun-09/2016 06:01:32

A

Hello Levi,

Thanks for your inquiry.

1.Does it come with a laser module, and is it a violet one? 

Yes, it comes with a laser module and it's a violet one.

2.Is it a DIY kit or is it fully assembled? 

It's fully assembled.

3.What are the buttons on the front for? 

Work Offline.

4.Does it come with a carbon filter to filter the fumes coming through the fan? 

The fan do that work.

5.Does it come with software or do you need to provide it yourself (and if so can you recommend any software)? 

Software is in the U disk.

6.Which of the laser powers (500 mW or 1000 mW) is power

500 mW.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hello my name is Juan Echecopar. I am Argentina Importer. I want buy these machines but i need pay for banck tranfer. Do you acept this condition? Could you ship me by DHL expres? I hope your reply. Thanks so much.

By Juan Dec-22/2016 16:00:09

A

Hello Juan, 


Thank you for your inquiry.

Yes,we accept bank tranfer.

We can ship it to you with DHL.

Q

Hello! I want to buy this device without a laser. Is this possible?

By Мдфвшыдфм Oct-04/2017 13:55:49

A

Hello Мдфвшыдфм,
We are sorry we can't do it.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!