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Customer Q&A

  • All(29)
  • Product Information(19)
  • Stock Status(1)
  • Payment(2)
  • About Shipping(6)
  • Others(1)
Q

Can you ship to Turkey? Did you have any problem with shippings to Turkey?

By Bora Aug-18/2017 09:26:36

A

Hello Bora,


This item can be shipped to Turkey.

Thank you for your inquiry.

Q

Hello... Urgent please:) I'm buying the cam but a single question: Can i use the camera while on charge, longer than 1 hour? I mean in indoor... Does it records while charging? ( I need to record more than 1 hour uncut) Thanks.

By Bora Aug-18/2017 09:01:17

A

Hello Bora,


This camera can recording wile charging. But we do not suggest you do this because this may damage the battery.

Thank you for your inquiry.

Q

i noticed the raw file recorded by the camera the resolution its quite good, but as soon you converted with the sofware elecam 360 video converter, the video quality decreased enormously, even when you set the output quality on high. why this? shoud be a better converter software. because the native its not! Its another coverter software on the market or an update?

By teddy Jul-16/2017 19:44:17

A

Hello teddy
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

How many pixels camera has?

By Евгений Jul-06/2017 07:07:32

A

Hello Евгений,
Thank you for your inquiry.

Movie Resolution: 1920 x 960P / 30fps
Image Resolution: 3008 x 1504

Let me know if you need any help.

Q

How long will it take to ship to Taiwan?

By ZL May-24/2017 07:06:49

A

Hello ZL,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-10 business days 

2) Flat Rate Shipping: 10-25 business days 


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

the description also isn't very clear, in the first half it says it is a built in battery, the in the specs it says it is a removable battery, so is there a spare battery that I can also purchase at the same time? Thanks

By Zeke May-08/2017 08:01:06

A

Hello Zeke, 


Battery Type is Removable.You can also purchase a spare battery at the same time.  

Q

I have only SKRILL payment method. how can i get it??

By Mirza Shabil Hossain Apr-21/2017 10:53:53

A

Hello Mirza,

 

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

how can i pay with skrill payment method?

By Mirza Shabil Apr-21/2017 10:37:48

A

Hello Mirza,

 Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

RECEBI HOJE A CAMARA E NÃO ESTA A FUNCIONAR CORRECTAMENTE NÃO CONSIGO DESLIGAR NOS BOTOES DA CAMARA O ON/OFF E OUTROS DOIS

By SERGIO ALMEIDA Apr-18/2017 11:47:04

A

Hello SERGIO
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Hi can you mark the shippment as worth 35 dollar because off taxes in norway.

By eirik nydal Mar-19/2017 12:26:03

A

Hello Eirik,


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


Q

Hello... Urgent please:) I'm buying the cam but a single question: Can i use the camera while on charge, longer than 1 hour? I mean in indoor... Does it records while charging? ( I need to record more than 1 hour uncut) Thanks.

By Bora Aug-18/2017 09:01:17

A

Hello Bora,


This camera can recording wile charging. But we do not suggest you do this because this may damage the battery.

Thank you for your inquiry.

Q

i noticed the raw file recorded by the camera the resolution its quite good, but as soon you converted with the sofware elecam 360 video converter, the video quality decreased enormously, even when you set the output quality on high. why this? shoud be a better converter software. because the native its not! Its another coverter software on the market or an update?

By teddy Jul-16/2017 19:44:17

A

Hello teddy
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

How many pixels camera has?

By Евгений Jul-06/2017 07:07:32

A

Hello Евгений,
Thank you for your inquiry.

Movie Resolution: 1920 x 960P / 30fps
Image Resolution: 3008 x 1504

Let me know if you need any help.

Q

the description also isn't very clear, in the first half it says it is a built in battery, the in the specs it says it is a removable battery, so is there a spare battery that I can also purchase at the same time? Thanks

By Zeke May-08/2017 08:01:06

A

Hello Zeke, 


Battery Type is Removable.You can also purchase a spare battery at the same time.  

Q

Camera Pixel?

By Karina Feb-13/2017 13:17:10

A

Hello Karina,
Movie Resolution: 1920 x 960P / 30fps
Image Resolution: 3008 x 1504

Q

Please make me what is the difference between the warehouse optinos "ES" or " HK-2" thanks in advance

By Maximino Jan-08/2017 18:51:29

A

Hello Maximino,
ES mean Spain warehouse.

HK-2 means Hongkong warehouse.

There is no difference. Just the location is different.

Q

Can It work with google street view or google cam?

By mb Dec-16/2016 12:24:34

A

Hello mb,


Sorry, it can not work with google street view or google cam.

Thanks for your inquiry.

Q

Is this work while connected to charger?

By shahahadt Dec-15/2016 09:55:32

A

Hello shahahadt,


Yes

Thanks for your inquiry.

Q

where is the application or porogram for windows OS ? I have just found elecam360 application on google play

By Ahmet balat Dec-10/2016 21:10:08

A

Hello Ahmet,

Please click here, http://screencast.com/t/jsU5AtuC.

Q

What accessories come with the camera?

By Marco Dec-08/2016 12:44:52

A

Hello Marco,

Thanks for your inquiry.

There are 1 x Camera, 1 x Bicycle Mount, 1 x Helmet Mount,

1 x 1/4 inch Adapter, 1 x 3M Sticker, 1 x USB Cable in package.                                       

Have a nice one.


Q

in stock ?

By Sotiris Jun-28/2016 13:55:40

A

Hello,

Yes, the item is in stock now.

Q

I have only SKRILL payment method. how can i get it??

By Mirza Shabil Hossain Apr-21/2017 10:53:53

A

Hello Mirza,

 

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

how can i pay with skrill payment method?

By Mirza Shabil Apr-21/2017 10:37:48

A

Hello Mirza,

 Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

Can you ship to Turkey? Did you have any problem with shippings to Turkey?

By Bora Aug-18/2017 09:26:36

A

Hello Bora,


This item can be shipped to Turkey.

Thank you for your inquiry.

Q

How long will it take to ship to Taiwan?

By ZL May-24/2017 07:06:49

A

Hello ZL,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-10 business days 

2) Flat Rate Shipping: 10-25 business days 


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi can you mark the shippment as worth 35 dollar because off taxes in norway.

By eirik nydal Mar-19/2017 12:26:03

A

Hello Eirik,


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


Q

hola, puenden enviar a Mexico City? cuanto seria el precio de envio ? cuanto tiempo tarda en llegar? saludos!

By Liz Silva Feb-08/2017 19:08:53

A

Hello Liz,
We can ship it to Mexico City.


The estimated shipping time for registered shipping is 15-30 business days after we ship it out.

The estimated shipping time for priority shipping is 7-15 business days after we ship it out.

The estimated shipping time for expedited shipping is 3-7 business days after we ship it out.


What is the shipping cost?

The price depends on the weight of product, the origin, the destination, the shipping method and warehouses, and other considerations. Detailed pricing information is visible when placing an order.

Choose the correct destination and warehouse, then select the shipping method, to obtain an accurate shipping cost.


Q

have the shipping track number?? thank

By Andres Aug-25/2016 23:57:15

A

Hello Andres,
It depends on the shipping method selected in the check-out.

Q

the elecam360 have free shiping to Argentina?

By Andres Aug-25/2016 23:50:09

A

Dear Andres, 
Thanks for your inquiry.

Yes,for this item it has the free shipping option to Argentina.

If need any assistance, please feel free to contact us.

Q

RECEBI HOJE A CAMARA E NÃO ESTA A FUNCIONAR CORRECTAMENTE NÃO CONSIGO DESLIGAR NOS BOTOES DA CAMARA O ON/OFF E OUTROS DOIS

By SERGIO ALMEIDA Apr-18/2017 11:47:04

A

Hello SERGIO
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.