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Customer Q&A

  • All(56)
  • Product Information(37)
  • Stock Status(7)
  • Payment
  • About Shipping(7)
  • Others(5)
Q

Hello, can you please ship this item to Hungary sometime in future? thanks

By Agnes Oct-06/2017 11:25:53

A

Hello Agnes,
We are sorry this item in stock in US warehouse only, we can ship ti USA only.

Q

Hallo, will be possible to order this product in EU sometime in the future? Can I order one from US stock to Hungary? thanks and regards,

By Agnes Kovesdi Oct-06/2017 11:03:27

A

Hello Agnes,
We are sorry we don't have this plan yet, we are sorry US warehouse can't ship to Hungary.

Q

anymore stock?

By ANA MARIA Sep-22/2017 09:46:50

A

Hello ANA,
This item in stock in US warehouse only.

Q

Can you tell me when are you going to have stock? I want to buy in Spain.

By ANA MARIA Sep-22/2017 09:34:07

A

Hello ANA,

We regret to inform you that this item is no longer available.

Please check out our other amazing items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


Q

Hello, I'm interested to order this product, but when it will be available at EU or UK?

By Sintija Sep-19/2017 18:54:59

A

Hello Sintija,
We are sorry this item is out of stock.

Q

Garantia? Guaranty?

By Helder Aug-19/2017 21:40:24

A

Hello Helder,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hi my whole house has less wood floor type but have short carpet type will it work perfectly as well?

By Wee Liam Aug-03/2017 05:39:21

A

Hello Wee,
Thanks for your inquiry.

The item can clean the undercoat carpet.

Q

How long does the battery work in one usage? How does the product charge batter, usb?

By Domingos Santos Jul-14/2017 08:30:53

A

Hello Domingos,
Thanks for your inquiry.

1: Charging Time: Less than 5hrs 
Working Time: 90min 

2: You are able to charge the item with the Charging Base.

Q

What is incuded in the box: on the description you typed accessories like virtual wall, mop, water tank etc. Can you confirm exact list of items delivered with the vacuum robot

By Artur Jul-10/2017 07:40:23

A

Hello Artur,
Thanks for your inquiry.

Package Contents: 1 x Vacuum Cleaner, 1 x HEPA, 1 x Charging Base, 1 x Remote Controller, 1 x Water Tank, 1 x Dust Container Box , 1 x Adapter, 1 x Invisible Wall, 1 x Cleaning Brush, 2 x Side Brush, 1 x Rag, 2 x AA Battery, 2 x AAA Battery.

Q

Hi I would just like to confirm that you do not need to use the remote control to operate the product and that it will work away by itself? thanks

By jl Jul-03/2017 11:01:32

A

Hello jl,
Thanks for your inquiry.

You can turn on the "Appointment cleaning" function of the item on the remote control.

It will automatically work itself.

Q

Garantia? Guaranty?

By Helder Aug-19/2017 21:40:24

A

Hello Helder,
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hi my whole house has less wood floor type but have short carpet type will it work perfectly as well?

By Wee Liam Aug-03/2017 05:39:21

A

Hello Wee,
Thanks for your inquiry.

The item can clean the undercoat carpet.

Q

How long does the battery work in one usage? How does the product charge batter, usb?

By Domingos Santos Jul-14/2017 08:30:53

A

Hello Domingos,
Thanks for your inquiry.

1: Charging Time: Less than 5hrs 
Working Time: 90min 

2: You are able to charge the item with the Charging Base.

Q

What is incuded in the box: on the description you typed accessories like virtual wall, mop, water tank etc. Can you confirm exact list of items delivered with the vacuum robot

By Artur Jul-10/2017 07:40:23

A

Hello Artur,
Thanks for your inquiry.

Package Contents: 1 x Vacuum Cleaner, 1 x HEPA, 1 x Charging Base, 1 x Remote Controller, 1 x Water Tank, 1 x Dust Container Box , 1 x Adapter, 1 x Invisible Wall, 1 x Cleaning Brush, 2 x Side Brush, 1 x Rag, 2 x AA Battery, 2 x AAA Battery.

Q

Hi I would just like to confirm that you do not need to use the remote control to operate the product and that it will work away by itself? thanks

By jl Jul-03/2017 11:01:32

A

Hello jl,
Thanks for your inquiry.

You can turn on the "Appointment cleaning" function of the item on the remote control.

It will automatically work itself.

Q

Hi, the cleaning area is 180 square centimeters (as indicated) or 180 square meters? because 180 square centimeters are few...

By Andrea Jun-13/2017 15:05:55

A

Hello Andrea,

We checked it for you and its coverage size can be up to 180 square centimeters.

Let me know if you need any help.

Q

Hi, What plug this product has, US plug or EU Plug? Can this product be used in Canada? thanks

By Abigail Han Jun-07/2017 15:03:05

A

Hello Abigail,

This product can work in Canada and it will come you with a plug that will be suitable for your country.

Q

Hello, Is the ILIFE X5 Auto Virtual Wall for Robotic Vacuum Cleaner incluyed in box? or I need to buy?ays more Do you send the staff from china or Spain? I want to know How many days, more or less, does the parcel cames to spain. Does it comes with the correct power supply from Europe. Thank

By Asier Mar-08/2017 16:56:16

A

Hello Asier,

Package Contents

Package Contents: 1 x Vacuum Cleaner, 1 x HEPA, 1 x Charging Base, 1 x Remote Controller, 1 x Water Tank, 1 x Dust Container Box , 1 x Adapter, 1 x Virtual Wall, 1 x Cleaning Brush, 2 x Side Brush, 1 x Rag, 2 x AA Battery, 2 x AAA Battery    

There is no  ILIFE X5 Auto Virtual Wall in the package.

There are options for warehouse,if you choose China warehouse,then we willship it out from China. we will offer you the suitable plug in the package according to the destination.

The estimated shipping time for registered shipping is 15-30 business days after we ship it out.

The estimated shipping time for priority shipping is 7-15 business days after we ship it out.

The estimated shipping time for expedited shipping is 3-7 business days after we ship it out.


Q

how i can get extra mopper this product

By sergey Mar-04/2017 19:22:48

A

Hello sergey,
Here is the link: http://www.gearbest.com/robotic-vacuum-cleaner/pp_364490.html?wid=21

Q

Which plug type (EU/US) is provided?

By Juan Manuel Martín-Lorente Salvador Feb-15/2017 12:11:54

A

Hello Juan,
According the destination country, we will offer you the suitable one in the package.

Q

Hello, can you please ship this item to Hungary sometime in future? thanks

By Agnes Oct-06/2017 11:25:53

A

Hello Agnes,
We are sorry this item in stock in US warehouse only, we can ship ti USA only.

Q

Hallo, will be possible to order this product in EU sometime in the future? Can I order one from US stock to Hungary? thanks and regards,

By Agnes Kovesdi Oct-06/2017 11:03:27

A

Hello Agnes,
We are sorry we don't have this plan yet, we are sorry US warehouse can't ship to Hungary.

Q

anymore stock?

By ANA MARIA Sep-22/2017 09:46:50

A

Hello ANA,
This item in stock in US warehouse only.

Q

Can you tell me when are you going to have stock? I want to buy in Spain.

By ANA MARIA Sep-22/2017 09:34:07

A

Hello ANA,

We regret to inform you that this item is no longer available.

Please check out our other amazing items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


Q

Hello, I'm interested to order this product, but when it will be available at EU or UK?

By Sintija Sep-19/2017 18:54:59

A

Hello Sintija,
We are sorry this item is out of stock.

Q

Hola el envio en caso de reparacion tendría que ser a China o España?? No puedo coger almacen España ya que solo me deja la opción stock China. Significa que lo mandan desde China?? Gracias

By ANTONIO Apr-19/2017 17:03:39

A

Hello ANTONIO,

Yes you can only return to China,and this item is available now in  Chinese Warehouse.

Q

Hi, Is this item in stock and ready for shipment? Thanks, Gil.

By Gil Jun-30/2016 11:57:06

A

Hello,

Yes, the item is in stock now.

It will been shipped between Jul 7 - Jul 16.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hi, Wanted to check if you ship this product to India. I noticed that option is available, but in that case would you be able to let me know if there would be customs duty that would be applied to this product? If yes then how much would the customs duty (just an approximate % or amount)? Also if I choose the priority line shipping, would it be shipped via DHL? Thanks.

By Shah Apr-18/2017 10:53:19

A

Hello Shah,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 

DHL is the expedited shipping not Priority line.

Q

Hello, Next month I’m coming to Spain (Madrid). I would like to order the product directly from the local Spain’s warehouse. Is there possibility to send it to the Hotel I will be staying in.

By Slava Apr-06/2017 10:17:21

A

Hello Slava, 


Thank you for your inquiry.

Yes,please select ES warehouse and then edit the shipping address as the Hotel address.

Q

Hey, i heard there is a new shippment method from your store to Israel. can you pls explaine me how am i getting this Robotic Vacuum Cleaner? my mail - Yossiday@gmail.com THX

By Yossi Dayan Feb-25/2017 20:24:10

A

Hello Yossi,
The shipping method depends on the item and destination country, when you check out,you will see the options for shipping method.

Q

where is the product shipping from?

By sasha Jan-11/2017 11:12:55

A

Hello sasha, 


Thank you for your inquiry.

As you can see,we have 2 warehouses for this item,if you select China warehouse,it means we will ship it from China,if you select ES warehouse,we will ship it from Spain.

Q

Hacen envíos a Canarias en España?

By raquel Nov-11/2016 10:46:26

A

Hola raquel

Podemos enviar a Islas Canarias en España, por lo general, podemos enviar a la mayoría de los países del mundo.

Gracias por su atención.

Q

Hola, estpy interesado en el modelo Ilife X5 y quisiera saber si el precio final es de 109¨19 euros, o a parte tengo que pagar areanceles de aduana para envio a España.Gracias

By Bernardo Sep-17/2016 12:17:03

A

Hola Bernardo,

Lo demostramos en línea es el valor del producto. Impuestos no vienen de nosotros si los hubiere. Los impuestos son fuera del control de Gearbest y sólo dependen de los reglamentos y las políticas del país de entrega.

Gracias por tu atención.

Q

This product is available in Spain, can it be shipped to Portugal? Best regards,

By Fernando Abreu Sep-06/2016 16:13:24

A

Hello,

Thanks for your e-mail.

It can be send to  Portugal.

Q

hi the transformator is not workig and i cant charge the robot how can i get a new one ? thanks

By gidon hili Jun-03/2017 07:06:01

A

Hello gidon
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Hi there, I'm from Spain and I'm interested in this product (sent from Spain warehouse, to avoid Custom duties). What happens if there is any problem with the product along the year warranty? I would have to send it to another country? What's the process to repair it? Thank you in advance!

By Juan Diego Mar-13/2017 20:37:31

A

Hello Juan
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Is this a US plug version?

By Root Dec-10/2016 17:52:38

A

Hello Root,
Simply leave us a note when you check out and we will send the US plug for free.

Q

For any abnormalities or difettti what should I do?

By Giuseppe Aug-17/2016 14:38:47

A

Hello,

Thanks for your e-mail.

1, Can be set in advance in Hebrew at the factory; this watch software divides four language versions, if the watch is not corresponding to the version of the software do not have this language;


2, In which there is a language option is set, in which to find the kind of language, the language if there is no need to upgrade software is required;


3,The Hebrew version is the software language C.


Q

180cm = 6 feet or 72in that is the size of a closet

By ROSS DE PRONIO Jun-23/2016 13:10:42

A

Hello,

180cm =70.86 inches.

Product size (L x W x H): 30.00 x 30.00 x 7.70 cm / 11.81 x 11.81 x 3.03 inches.