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Customer Q&A

  • All(65)
  • Product Information(50)
  • Stock Status(1)
  • Payment(3)
  • About Shipping(7)
  • Others(4)
Q

How long it take to ship to Thailand?

By Dell O. Oct-31/2018 16:50:54

A

Hello Dell,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.

Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

tell me this phone is how much? $116.99&

By Николай Oct-10/2017 15:24:34

A

Hello Николай,
119.99USD now.

Q

Any other colour available? Thanks.

By Dylan Oct-06/2017 22:37:12

A

Hello Dylan,
https://www.gearbest.com/cell-phones/pp_632464.html?wid=83  this item in stock now.

Q

Hi, How u shipping it to Turkey,Istanbul? May we pay a exta task fee in Turkey?

By olcay Sep-25/2017 07:06:49

A

Hello olcay,


We can ship to your country via 

Registered Air Mail    10 - 25 business days    FREE SHIPPING    

Priority Line    3 - 7 business days    $7.93    

Expedited Shipping    3 - 10 business days    $5.55    

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Does it have protective film and cover?

By Abreu Sep-21/2017 20:47:32

A

Hello Abreu,
We are sorry it doesn't has.

Package Contents

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Back Case : 1 
English Manual : 1 
SIM Needle: 1 
Other: 1 x Type-C to 3.5mm Audio Cable


Q

What color is back case of this smartphone ? [thx]

By MaickSat Sep-13/2017 01:03:45

A

Hello MaickSat,
Rose gold.

Q

Dear gearbest, is it available with eu charger?

By Dimitris Sep-11/2017 14:06:35

A

Hello Dimitris,

It has UK plug.

Q

Hello, this phone has fingerprint?

By Daniel Sep-05/2017 17:55:24

A

Hello Daniel,
We are sorry not.

Q

That s for sure that have a HOTKNOT technology? Thanks

By Portuguese Aug-28/2017 17:39:03

A

Hello Portuguese,

Additional Features: 3G,4G,Alarm,Bluetooth,Browser,Calculator,Calendar,E-book,GPS,Gravity Sensing,Hotknot,MP3,MP4,People,Proximity Sensing,Wi-Fi


Yes, it has HOTKNOT technology.

Q

Product is in stock ?

By clauf Aug-26/2017 22:45:47

A

Hello clauf,

Yes, it is in stock now.

Q

tell me this phone is how much? $116.99&

By Николай Oct-10/2017 15:24:34

A

Hello Николай,
119.99USD now.

Q

Does it have protective film and cover?

By Abreu Sep-21/2017 20:47:32

A

Hello Abreu,
We are sorry it doesn't has.

Package Contents

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Back Case : 1 
English Manual : 1 
SIM Needle: 1 
Other: 1 x Type-C to 3.5mm Audio Cable


Q

What color is back case of this smartphone ? [thx]

By MaickSat Sep-13/2017 01:03:45

A

Hello MaickSat,
Rose gold.

Q

Dear gearbest, is it available with eu charger?

By Dimitris Sep-11/2017 14:06:35

A

Hello Dimitris,

It has UK plug.

Q

Hello, this phone has fingerprint?

By Daniel Sep-05/2017 17:55:24

A

Hello Daniel,
We are sorry not.

Q

That s for sure that have a HOTKNOT technology? Thanks

By Portuguese Aug-28/2017 17:39:03

A

Hello Portuguese,

Additional Features: 3G,4G,Alarm,Bluetooth,Browser,Calculator,Calendar,E-book,GPS,Gravity Sensing,Hotknot,MP3,MP4,People,Proximity Sensing,Wi-Fi


Yes, it has HOTKNOT technology.

Q

Product is in stock ?

By clauf Aug-26/2017 22:45:47

A

Hello clauf,

Yes, it is in stock now.

Q

Please can you tell me if this phone is compatible with : Peru 4G LTE: 1700/2100 Mhz (Banda 4 o AWS) y 700 Mhz (Banda 28)?

By Alfredo Aug-20/2017 19:00:43

A

Hello Alfredo, 

Please ensure local area network is compatible. click http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/1900/2100MHz TD-SCDMA B34/B39
4G: FDD-LTE 1800/2100/2600MHz
TD-LTE B38/B39/B40/B41

Q

is this 3 GB RAM 32 ROM ?

By aaron Aug-18/2017 08:12:13

A

Hello aaron,

Yes, it is  3GB RAM 32GB ROM.

Thank you for your inquiry.

Q

Rom Global or Shop rom?

By Dias Aug-18/2017 03:59:31

A

Hello Dias,
It's international ROM.

Q

Any other colour available? Thanks.

By Dylan Oct-06/2017 22:37:12

A

Hello Dylan,
https://www.gearbest.com/cell-phones/pp_632464.html?wid=83  this item in stock now.

Q

I can not find the price in euros or USD

By Theo Kalamboukas Aug-21/2017 17:13:47

A

Hello Theo,

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.


Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

Como faço pra efetuar uma compra nesse site

By RAIMUNDO Jul-29/2017 18:26:34

A

Hello RAIMUNDO,

 

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

Do we have to pay in dollars? Or will BDT do? I live in BD so will i pay in taka or Dollar?could u please tell me?

By Mohaimen Chowdhury Jun-13/2017 14:22:50

A

Hello Mohaimen,

 

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.


Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

How long it take to ship to Thailand?

By Dell O. Oct-31/2018 16:50:54

A

Hello Dell,

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.

Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi, How u shipping it to Turkey,Istanbul? May we pay a exta task fee in Turkey?

By olcay Sep-25/2017 07:06:49

A

Hello olcay,


We can ship to your country via 

Registered Air Mail    10 - 25 business days    FREE SHIPPING    

Priority Line    3 - 7 business days    $7.93    

Expedited Shipping    3 - 10 business days    $5.55    

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi buddy, is there anyway for you to send it via e-packet? Thats the only shipment that arrives here quickly and in safety, i could afford all the expenses.

By Patrick Silva Aug-14/2017 04:22:53

A

Hello Patrick,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Is it possible to lower value in the package and put it in simple packaging?

By Lucas Landi Aug-11/2017 23:00:37

A

Hello Lucas,
Thank you for your inquiry.

In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

http: http://www.gearbest.com/about/faq.html 

http: http://www.gearbest.com/about/terms-and-conditions.html 


Q

Ok, you have told me before that you send me an adapter chargewr to europe. Now i want to ask if i will pay taxes in airport of portugal, i read somewhere on internet that now you ship to spain and then Portugal, is that right cause i do not want to pay taxes, if i will pay them it does not worth. Waiting to purchace. Tanks, sebastião

By Nelson Manuel Luis Sebastião Jul-12/2017 10:08:03

A

Hello Nelson,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Could you attach the invoice as a person's gift with a value up to U$100?

By Saullo Jun-23/2017 13:34:42

A

Hello, Saullo

Thank you for the inquiry.

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We also can not mark the item as "Gift". We are sorry for this inconvenience. 

Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html 

Please feel free to contact us if you have additional questions.


Q

Hi GB, Please i want sent it as a gift otherwise write a price not more than 20$! And it will be fine to sent me o silicone case as a gift! Kind Regards George

By Nomitsi Jun-10/2017 12:46:45

A

Hello, Nomitsi

Thank you for the inquiry.

Sorry, due to customs rules we can not declare a lower value on the invoice or mark the item as "gift".

Kindly check our terms and conditions here - http://www.gearbest.com/about/terms-and-conditions.html 

Please feel free to contact us if you have additional questions.

Q

Hi Sir/Ma'am, I am Rajiv Sood, owner of a famous YouTube channel "Rajiv The Healer" (266K Subscriber). LINK :- https://www.youtube.com/RajivTheHealer I would like you to sponsor.... In return, i can promote you on my channel.... If you are interested then please let me know. Phone Number :- +919888116450 Email :- rajivsood777@gmail.com Thanks And Regards Rajiv Sood

By Rajiv Sood Aug-15/2017 14:32:16

A

Hello Rajiv,


Please kindly contact our Youtube team via email here:  youtube@gearbest.com.


Q

It is possible to be despatched as a gift with $ 93?

By DEIVID Aug-14/2017 19:50:13

A

Hello DEIVID, 

In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

http: http://www.gearbest.com/about/faq.html 

http: http://www.gearbest.com/about/terms-and-conditions.html 

Q

If i buy it , does it come with EU plug?

By Tiago Pereira Jul-14/2017 21:06:53

A

Hello Tiago,
Thanks for your inquiry.

Sorry, the item comes with UK plug.

Q

have it radio fm?

By vcrvcr May-23/2017 14:24:21

A

Hello vcrvcr,

It does not have the FM radio.

Let me know if you need any help.