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Customer Q&A

  • All(21)
  • Product Information(15)
  • Stock Status(2)
  • Payment
  • About Shipping(4)
  • Others
Q

Acompanha o teclado e a caneta para desenhar, ou é vendido separadamente?

By Djair Rodrigues da Silva Nov-15/2016 02:38:39

A

Hello Djair,
For keyboard http://www.gearbest.com/tablet-accessories/pp_393854.html

For pen http://www.gearbest.com/tablet-accessories/pp_522006.html

You need to purhcase it separately.

Let me know if you need any help.

Q

What makes this a "2 in 1" product?

By Scott Nov-11/2016 16:36:38

A

Hello Scott
2 in 1 means that the tablet can be loaded on the keyboard to achieve the effect of notebook-like, PC Tablet Combo.

Q

hello.. is it true that it has 4300 mah capacity battery?

By Fiqi Nov-11/2016 11:11:44

A

Hello Fiqi,

This tablet has 4300 mah capacity battery as we show online. Thanks for your attention. 

Q

Is this machine a dual boot tablet with android and windows?

By UHD Oct-03/2016 08:21:58

A

Hello UHD,

This tablet is only with windows 10 system. Thanks for your attention. 

Q

Hello, this cube i7 book come with Wifi 802.11 ac? or only Wifi 802.11 b/g/n Thanks.

By LUIS FERNANDO Sep-30/2016 15:09:23

A

Hello LUIS,

This tablet comes supporting WiFi 802.11a/b/g/n wireless internet. Thanks for your attention. 

Q

so i am planning on getting this product so what i want to know is the most 100% secure mean of shipping, like if i order it to come to my house some problems may occur or something (post problems r not an issue usually but as i said i wanna be 100% sure) so my question is can i like order it in to a specific place where i can go there and get it ? won't that be more secure? and in case the mail is lost or it's been a long time since i ordered it what happens then? (sorry i haven't received any foreign mails before so i m kind of worried)

By yassine Sep-29/2016 20:39:42

A

Hello yassine,

We ship thousands of parcels every day to your country that reach our customers successfully, we will cooperate the custom to get the items to customer. Usually the package can be delieveried to customer's door, while, for some countries, customer needs to got to their local post office to pick it up.Meanwhile, to avoid any issue for the shipping, we suggest you to add the insurance for the order when you checking out. Thanks for your attention. 

Q

Hi, how are you? It might be possible to put the stylus with the tablet to ship it too? to save me the expense of shipping the stylus alone to my country?http://www.gearbest.com/tablet-pcs/pp_211007.html?utm_source=shareasale&utm_medium=shareasale&utm_campaign=shareasale Thanks in advance! :)

By Alejandro Sep-20/2016 16:44:45

A

Hello Alejandro,

Please note that usually we can ship the items in one order together. Thanks for your attention. 

Q

Hello, The tablet it comes with the keyboard and stylus? Is it possible to have a QWERTY keyboard? Can you write with the pen? If keypad and stylus are sold separately, what are their prices Finally; you can send as a gift? thanks in advance

By BONNAY Sep-20/2016 12:12:13

A

Hello BONNAY,

The touchpen and keyboard in the picture are not included. You can buy the QWERTY keyboard and pen as below: 

http://www.gearbest.com/tablet-accessories/pp_393854.html

http://www.gearbest.com/tablet-pcs/pp_211007.html?wid=21

We can ship the items in one order together.

Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.     

Thanks for your attention. 

Q

Hi i would like to buy this product and ship to the UK. Can you declare a lower value for VAT/shipping tax purposes? Thanks James

By james Sep-19/2016 23:28:27

A

Hello james, 

Thank you for contacting Gearbest.com.

We can ship it to UK.

In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about tax, please review our F.A.Q and terms and conditions in the links below:

http://www.gearbest.com/about/faq.html     (see Taxes and Duties)  

http://www.gearbest.com/about/terms-and-conditions.html .


We sincerely appreciate your understanding in this matter and wish to apologize for any inconvenience caused.

 

Should you have any questions or require additional information, please feel free to contact us anytime.


Best Regards


Q

I live in israel .. do i get the proper charger or the kind of chargers used in the USA ?

By muhammad Sep-17/2016 13:24:28

A

Hello muhammad,

Thanks for your inquiry. We can offer you a suitable adapter, please mention it when you check out. Have a nice day.

Q

Acompanha o teclado e a caneta para desenhar, ou é vendido separadamente?

By Djair Rodrigues da Silva Nov-15/2016 02:38:39

A

Hello Djair,
For keyboard http://www.gearbest.com/tablet-accessories/pp_393854.html

For pen http://www.gearbest.com/tablet-accessories/pp_522006.html

You need to purhcase it separately.

Let me know if you need any help.

Q

What makes this a "2 in 1" product?

By Scott Nov-11/2016 16:36:38

A

Hello Scott
2 in 1 means that the tablet can be loaded on the keyboard to achieve the effect of notebook-like, PC Tablet Combo.

Q

hello.. is it true that it has 4300 mah capacity battery?

By Fiqi Nov-11/2016 11:11:44

A

Hello Fiqi,

This tablet has 4300 mah capacity battery as we show online. Thanks for your attention. 

Q

Is this machine a dual boot tablet with android and windows?

By UHD Oct-03/2016 08:21:58

A

Hello UHD,

This tablet is only with windows 10 system. Thanks for your attention. 

Q

Hello, this cube i7 book come with Wifi 802.11 ac? or only Wifi 802.11 b/g/n Thanks.

By LUIS FERNANDO Sep-30/2016 15:09:23

A

Hello LUIS,

This tablet comes supporting WiFi 802.11a/b/g/n wireless internet. Thanks for your attention. 

Q

Hello, The tablet it comes with the keyboard and stylus? Is it possible to have a QWERTY keyboard? Can you write with the pen? If keypad and stylus are sold separately, what are their prices Finally; you can send as a gift? thanks in advance

By BONNAY Sep-20/2016 12:12:13

A

Hello BONNAY,

The touchpen and keyboard in the picture are not included. You can buy the QWERTY keyboard and pen as below: 

http://www.gearbest.com/tablet-accessories/pp_393854.html

http://www.gearbest.com/tablet-pcs/pp_211007.html?wid=21

We can ship the items in one order together.

Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.     

Thanks for your attention. 

Q

I live in israel .. do i get the proper charger or the kind of chargers used in the USA ?

By muhammad Sep-17/2016 13:24:28

A

Hello muhammad,

Thanks for your inquiry. We can offer you a suitable adapter, please mention it when you check out. Have a nice day.

Q

Does BIOS offer to set an ATA security password? (to be used for SED [self-encrypting-device] SSD) Thanks.

By C. Sep-12/2016 19:24:41

A

Hello C.,

You can set an ATA security password, while, we don't suggest you to do so. Because fireware will be cleared if you forget the password.  

Thanks for your attention.

Q

What is the price of keyboard? And where its possible to buy?

By Mario Sep-09/2016 02:35:54

A

Hello Mario,

Please check the keyboard here: http://www.gearbest.com/tablet-accessories/pp_393854.html?wid=21

Thanks for your attention. 

Q

Can it be with android ?

By Ahmad Aug-22/2016 04:54:51

A

Hello Ahmad,

Thanks for your inquiry.

Itcannot be with android, this tablet PC comes with windows 10. 

Have a nice day.


Q

Please send to EU warehouse, they will sell like hot cake. Will you, pretty please?

By Peter Sep-07/2016 11:57:10

A

Hello Peter,
The item is only stock in our china warehouse at the moment .

We will follow up on the customer’s feedback to make adjustment.

Best Regards


Q

Hi, When is the item expected in EU warehouse? Thank you.

By Valdas Jul-29/2016 06:50:45

A

Hi,Valdas

Thanks for your inquiry.

Sorry to tell you that we do not have it in EU warehouse.

We only have it in China warehouse.

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Q

so i am planning on getting this product so what i want to know is the most 100% secure mean of shipping, like if i order it to come to my house some problems may occur or something (post problems r not an issue usually but as i said i wanna be 100% sure) so my question is can i like order it in to a specific place where i can go there and get it ? won't that be more secure? and in case the mail is lost or it's been a long time since i ordered it what happens then? (sorry i haven't received any foreign mails before so i m kind of worried)

By yassine Sep-29/2016 20:39:42

A

Hello yassine,

We ship thousands of parcels every day to your country that reach our customers successfully, we will cooperate the custom to get the items to customer. Usually the package can be delieveried to customer's door, while, for some countries, customer needs to got to their local post office to pick it up.Meanwhile, to avoid any issue for the shipping, we suggest you to add the insurance for the order when you checking out. Thanks for your attention. 

Q

Hi, how are you? It might be possible to put the stylus with the tablet to ship it too? to save me the expense of shipping the stylus alone to my country?http://www.gearbest.com/tablet-pcs/pp_211007.html?utm_source=shareasale&utm_medium=shareasale&utm_campaign=shareasale Thanks in advance! :)

By Alejandro Sep-20/2016 16:44:45

A

Hello Alejandro,

Please note that usually we can ship the items in one order together. Thanks for your attention. 

Q

Hi i would like to buy this product and ship to the UK. Can you declare a lower value for VAT/shipping tax purposes? Thanks James

By james Sep-19/2016 23:28:27

A

Hello james, 

Thank you for contacting Gearbest.com.

We can ship it to UK.

In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about tax, please review our F.A.Q and terms and conditions in the links below:

http://www.gearbest.com/about/faq.html     (see Taxes and Duties)  

http://www.gearbest.com/about/terms-and-conditions.html .


We sincerely appreciate your understanding in this matter and wish to apologize for any inconvenience caused.

 

Should you have any questions or require additional information, please feel free to contact us anytime.


Best Regards


Q

What company do You use for priority shipping? How long will it take to ship to Moscow, Russia. How much will it cost?

By Oleg Aug-09/2016 09:34:58

A

Hello Oleg,

Shipping time depends on the shipping method selected in the check-out. Please consider these estimations as a reference:
1) Expedited Shipping (DHL, FedEx, UPS)=> 3-7 business days 
2) Standard Shipping (EMS) => 7-10 business days 
3) Flat Rate Shipping=> 10-25 business days 
Learn more information about the shipping time from http://www.gearbest.com/about/shipping-methods.html


You can see the Shipping costs and delivery time during the check out. Steps to follow 1. Add your product to your cart 2. Enter your delivery country 3. The shipping cost will be displayed automatically.
Once we have received your payment we will ship your item according the dispatch estimation indicated on the product page.
Delivery time estimation :
1) Expedited Shipping: 3-7 working days
2) Standard Shipping:7-10 working days
3) Flat Rate Shipping:10-25 working days
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html

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