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Customer Questions & Answers

  • All(26)
  • Product Information(22)
  • Stock Status(1)
  • Payment
  • About Shipping(2)
  • Others(1)
Q

Hi Ive tried to order this to both my USA and Mexico shipping addresses. It says that it is unavailale for both. Is that correct?

By Seth Jul-08/2018 00:57:23

A

Hello Seth,

It could be shipped to USA and Mexico.

Please feel free to order it.
Link here for more information:

http://prntscr.com/k3twlq

http://prntscr.com/k3tws4 

Q

Hello, what kind of plug does this have? USA / North America, Chinese, UK?

By Seth Jul-04/2018 18:06:43

A

Hello Seth,


It has CN plug.

But we will send an correct adapter.

Q

Can i start the item with Google Home?

By John Apr-25/2018 11:53:24

A

Hello John,

No, sorry.

Please use Xiaomi smart home APP.

Q

Does it work on my country's 220v 60Hz outlets or do I also need a transformer to 50Hz?

By Lord Clorophilla Nov-21/2017 18:32:23

A

Hello Lord,

Sorry the Frequency is just 50Hz. 

Let me know if you need any further assistance. 


Q

Dose this work on 240v australia?

By lin Oct-10/2017 11:56:47

A

Hello lin,
The item can't be used on 240v.

Q

does it work on Canada 110v? thanks

By sounghoe Sep-24/2017 15:34:46

A

Hello sounghoe,

You can't use the item on Canada 110v.

Q

Does the app run on an iPhone??

By Rik Wallin Jul-09/2017 16:49:03

A

Hello Rik,
Thanks for your inquiry.

Yes, the APP can run on an iPhone.

Q

this works on Frequency 60Hz?

By Felipe Jun-15/2017 00:59:40

A

Hello Felipe,


No, it does not work on Frequency 60Hz.

Thank you for your inquiry.

Q

Can I buy it with an EU adapter? Thanks

By Assaf May-31/2017 16:32:00

A

Hello Assaf, 


Package Contents: 1 x Original Xiaomi Mi Electric Kettle, 1 x Charging Base.

Q

Hello , Does it work with out the app ? i mean can it work plugging only to the electricity ?

By Lucas Thuler May-23/2017 00:28:15

A

Hello Lucas, 


The water temperature can be remote controlled via your Xiaomi smart home APP, everything in on your hand.

Q

Hello, what kind of plug does this have? USA / North America, Chinese, UK?

By Seth Jul-04/2018 18:06:43

A

Hello Seth,


It has CN plug.

But we will send an correct adapter.

Q

Can i start the item with Google Home?

By John Apr-25/2018 11:53:24

A

Hello John,

No, sorry.

Please use Xiaomi smart home APP.

Q

Does it work on my country's 220v 60Hz outlets or do I also need a transformer to 50Hz?

By Lord Clorophilla Nov-21/2017 18:32:23

A

Hello Lord,

Sorry the Frequency is just 50Hz. 

Let me know if you need any further assistance. 


Q

Dose this work on 240v australia?

By lin Oct-10/2017 11:56:47

A

Hello lin,
The item can't be used on 240v.

Q

does it work on Canada 110v? thanks

By sounghoe Sep-24/2017 15:34:46

A

Hello sounghoe,

You can't use the item on Canada 110v.

Q

Does the app run on an iPhone??

By Rik Wallin Jul-09/2017 16:49:03

A

Hello Rik,
Thanks for your inquiry.

Yes, the APP can run on an iPhone.

Q

this works on Frequency 60Hz?

By Felipe Jun-15/2017 00:59:40

A

Hello Felipe,


No, it does not work on Frequency 60Hz.

Thank you for your inquiry.

Q

Can I buy it with an EU adapter? Thanks

By Assaf May-31/2017 16:32:00

A

Hello Assaf, 


Package Contents: 1 x Original Xiaomi Mi Electric Kettle, 1 x Charging Base.

Q

Hello , Does it work with out the app ? i mean can it work plugging only to the electricity ?

By Lucas Thuler May-23/2017 00:28:15

A

Hello Lucas, 


The water temperature can be remote controlled via your Xiaomi smart home APP, everything in on your hand.

Q

Does the product work after connecting with xiaomi?

By José Apr-23/2017 04:12:54

A

Hello José,
You can control the water temperature after connecting with xiaomi app.

It will be the same with a normal Electric Water Kettle if you does not connect them.

Q

when do you expect this article back in stock?

By caro Feb-24/2017 12:45:11

A

Hello caro
This item is out of stock, sorry.
Please consider the other items instead such as newest arrivals here http://www.gearbest.com/new-products/ and best deals here http://www.gearbest.com/gadget-deals.html

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Hi Ive tried to order this to both my USA and Mexico shipping addresses. It says that it is unavailale for both. Is that correct?

By Seth Jul-08/2018 00:57:23

A

Hello Seth,

It could be shipped to USA and Mexico.

Please feel free to order it.
Link here for more information:

http://prntscr.com/k3twlq

http://prntscr.com/k3tws4 

Q

Hi, I have several questions about Original Xiaomi Mi Electric Water Kettle 1. Will it come with US/Canada plug or it will need an adapter? 2. Could you please explain me the difference between different shipping methods? In particular, I am wondering if there is any difference in taxes I will need to pay? Thanks

By Vlad Nov-24/2016 04:17:56

A

Hello Vlad,

Thank you for your inquiry.

1) Package Contents: 1 x Original Xiaomi Mi Electric Kettle, 1 x Charging Base

2) The shipping time and fee is different for different shipping methods:http://www.gearbest.com/about/shipping-methods.html

3)Tax totally depends on the local customs policy. The customer is solely responsible for customs tax and any other customs-related charges if exists. Please consult your local customs office for more details before placing the order. 

Thank you, Let me know if you need any help.

Have a nice day!

 


Q

Hello! I have already ordered this item today, can you put adapter for Russia (i think it`s EU adapter) to the parcel? Thank you!

By Alexander Apr-27/2017 11:14:47

A

Hello Alexander
For your issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.