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Customer Questions & Answers

  • All(95)
  • Product Information(81)
  • Stock Status(2)
  • Payment
  • About Shipping(8)
  • Others(4)
Q

Hi, the battery of the phone is removable or not removable?

By Alina Mar-29/2017 16:31:40

A

Hello Alina,
No, the battery cannot be removable.

Q

do you get a power adaptor according the Land ( the Netherlands for me) you life in ?

By jhazenberg Mar-02/2017 13:12:24

A

Hello jhazenberg,


We will send an adaptor according to the order's country of delivery.

Thanks for your inquiry

Q

Hello, I'm from the UK and I am wondering if this product will fit a standard SIM card or will the SIMs need trimming (if they are standard size)? Thanks

By Ruth Sloman Mar-01/2017 15:01:17

A

Hello Ruth, 


Thank you for your inquiry.

Dual SIM dual standby, one is micro SIM card, the other is nano SIM card .

Q

Hello ! Does it support Greek language? Do we have to install play store on our own?

By Thanos Economou Jan-31/2017 13:13:01

A

Hello Thanos
Thank you so much for your consultation. We are sorry for the late response.

Yes, it has Greek language.

But you have to install play store.

Thank you for your understanding.

Q

Hi, Is there any warranty for this product ? and if there is then for how many months ? and does it support LTE in France (Operator bouygues telecom). Thank you, Best regards,

By Amrane Jan-30/2017 14:00:32

A

Hello Amrane
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

is.posible.to.get.in.albania.if.i.by.it

By denny Jan-30/2017 02:22:03

A

Hi denny,


Thank you for your inquiry.

Yes, we can ship to Albania.

Please feel free to place your order.


Q

Hi, I am very interested on this phone. Does it support B2, B4 and B28? If not , do you have another phone that does? specially B4 and B28, B2 is optional. Thanks.

By Renzo Jan-27/2017 22:01:06

A

Hello Renzo, 

The phone below will wotk with both B4 and B28.

  http://www.gearbest.com/cell-phones/pp_502841.html?wid=21

 Thank you for your support and inquiry. 



Q

Hallo, Ist das Handy mit Official Global ROM ( OTA Update ) ? Danke

By Laszlo Földi Jan-23/2017 11:14:16

A

Hello Laszlo,

Thank you for your inquiry.

It is the offical ROM and it does not support OTA.

Thank you, Let me know if you need any help.

Have a nice day!


Q

Funktioniert das Handy im jetzigen Auslieferungszustand auch im LTE Band 20 ?

By olli Jan-22/2017 22:19:13

A

Hello olli,
Network type: FDD-LTE+WCDMA+GSM 
2G: GSM 900/1800/1900MHz 
3G: WCDMA 850/900/1900/2100MHz CDMA 2000 BC0 
4G: FDD-LTE 1800/2100/2600MHz

Unlocked for Worldwide use. Please ensure local area network is compatible. Please check with your carrier/provider before purchasing this item.

Q

Existe a possibilidade do pagamento ser feito por meio de boleto ou transferência bancaria ? ou somente por meio de cartão de credito ? Quantos dias até chegar ao Brasil ?

By Walison Ribeiro Jan-22/2017 00:11:02

A

Hello Walison,
GearBest primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover, and bank transfer (debit card).


The estimated shipping time for registered shipping is 15-30 business days after we ship it out.

The estimated shipping time for priority shipping is 7-15 business days after we ship it out.

The estimated shipping time for expedited shipping is 3-7 business days after we ship it out.



Q

Hi, the battery of the phone is removable or not removable?

By Alina Mar-29/2017 16:31:40

A

Hello Alina,
No, the battery cannot be removable.

Q

do you get a power adaptor according the Land ( the Netherlands for me) you life in ?

By jhazenberg Mar-02/2017 13:12:24

A

Hello jhazenberg,


We will send an adaptor according to the order's country of delivery.

Thanks for your inquiry

Q

Hello, I'm from the UK and I am wondering if this product will fit a standard SIM card or will the SIMs need trimming (if they are standard size)? Thanks

By Ruth Sloman Mar-01/2017 15:01:17

A

Hello Ruth, 


Thank you for your inquiry.

Dual SIM dual standby, one is micro SIM card, the other is nano SIM card .

Q

Hello ! Does it support Greek language? Do we have to install play store on our own?

By Thanos Economou Jan-31/2017 13:13:01

A

Hello Thanos
Thank you so much for your consultation. We are sorry for the late response.

Yes, it has Greek language.

But you have to install play store.

Thank you for your understanding.

Q

Hi, Is there any warranty for this product ? and if there is then for how many months ? and does it support LTE in France (Operator bouygues telecom). Thank you, Best regards,

By Amrane Jan-30/2017 14:00:32

A

Hello Amrane
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hi, I am very interested on this phone. Does it support B2, B4 and B28? If not , do you have another phone that does? specially B4 and B28, B2 is optional. Thanks.

By Renzo Jan-27/2017 22:01:06

A

Hello Renzo, 

The phone below will wotk with both B4 and B28.

  http://www.gearbest.com/cell-phones/pp_502841.html?wid=21

 Thank you for your support and inquiry. 



Q

Hallo, Ist das Handy mit Official Global ROM ( OTA Update ) ? Danke

By Laszlo Földi Jan-23/2017 11:14:16

A

Hello Laszlo,

Thank you for your inquiry.

It is the offical ROM and it does not support OTA.

Thank you, Let me know if you need any help.

Have a nice day!


Q

Funktioniert das Handy im jetzigen Auslieferungszustand auch im LTE Band 20 ?

By olli Jan-22/2017 22:19:13

A

Hello olli,
Network type: FDD-LTE+WCDMA+GSM 
2G: GSM 900/1800/1900MHz 
3G: WCDMA 850/900/1900/2100MHz CDMA 2000 BC0 
4G: FDD-LTE 1800/2100/2600MHz

Unlocked for Worldwide use. Please ensure local area network is compatible. Please check with your carrier/provider before purchasing this item.

Q

Existe a possibilidade do pagamento ser feito por meio de boleto ou transferência bancaria ? ou somente por meio de cartão de credito ? Quantos dias até chegar ao Brasil ?

By Walison Ribeiro Jan-22/2017 00:11:02

A

Hello Walison,
GearBest primarily uses PayPal to process secure payments. Through PayPal, we accept MasterCard, VISA, American Express, Discover, and bank transfer (debit card).


The estimated shipping time for registered shipping is 15-30 business days after we ship it out.

The estimated shipping time for priority shipping is 7-15 business days after we ship it out.

The estimated shipping time for expedited shipping is 3-7 business days after we ship it out.



Q

Is the global rom + google products and playstore installed? No shop Rom? And is the product packaging sealed?

By Maggy Jan-21/2017 19:33:14

A

Hello Maggy,

It is Chinese ROM.

The google play store is not installed and you need to install it yourself.

It is packaging sealed.

Q

hello, When does this product will be available in grey? thanks. and how does work the warranty?

By vincent Dec-29/2016 16:45:30

A

Hello Vincent,

The gray one can not be sold on our site due to the supplier issues.

The warrenty is 1 year, for more detailed information, please see this link:http://www.gearbest.com/about/warranty-and-return.html 

Q

Hello, Is that smartphone in stock? thank you

By Alexander Dec-23/2016 14:22:51

A

Hello Alexander, 


Thank you for your inquiry.

Yes,it's in stock now,please feel free to order it.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

is.posible.to.get.in.albania.if.i.by.it

By denny Jan-30/2017 02:22:03

A

Hi denny,


Thank you for your inquiry.

Yes, we can ship to Albania.

Please feel free to place your order.


Q

Hola, Si estoy en Shanghai puedo solicitar que me lo envien al hotel en donde estoy hospedado? Cuanto tarda en llegar si estoy en Shanghai? Saludos

By Victor Jan-20/2017 21:48:20

A

Hello Victor,

Thank you for your inquiry.

Sorry, we can not ship it to Shanghai. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

If I buy the product, it is possible that in the price of the product is described in the package (DHL) with a cost less than 50 dollars, to avoid customs costs?

By Daniel Jan-16/2017 05:35:34

A

Hello Daniel,

Thank you for your inquiry.

Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

No problem to order 1 to colombia?

By Kevin Jan-16/2017 00:00:20

A

Hello Kevin,

Thank you for your inquiry.

Yes, it can be shipped to Colombia, please feel free to make your order.

Unfortunately, Tax totally depends on the local customs policy. The customer is solely responsible for customs tax and any other customs-related charges if exists. Please consult your local customs office for more details before placing the order.  

Thank you, Let me know if you need any help.

Have a nice day!


Q

I have booked a Xiaomi Redmi 3S on January 13, 2017 from Canada. How long will it take to reach me?

By Marzban Jan-15/2017 21:17:07

A

Hello Marzban,
Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 3-7 working days 
2) Unregistered Air Mail & Registered Air Mail:10-40 working days
3) Priority Line : 5- 25 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 

Q

Hello, I would like to ask if there are any extra fees while shipping in Greece for example, do i have to pay customs fees to receive it or i will receive it door to door?

By Spyros Jan-13/2017 21:49:26

A

Hello Spyros,

What is the shipping cost?

The price depends on the weight of product, the origin, the destination, the shipping method and warehouses, and other considerations. Detailed pricing information is visible when placing an order.

Choose the correct destination and warehouse, then select the shipping method, to obtain an accurate shipping cost.


Unfortunately, taxes on all our products are subject to the local customs policy. The customer is solely responsible for customs tax and any other customs related charges if any exist. Please feel free to consult your local customs office for more details before ordering. Thank you for your inquiry.

Q

é enviado da EU?

By Pserra Jan-06/2017 12:46:49

A

Ola Pserra,
É enviado de China

Q

How can I avoid customes for shipping to greece ?

By Vasilis Dec-03/2016 14:11:26

A

Dear Vasilis,


Sorry for this. Taxes are charged by local Customs Office and country regulations that is beyond our control. We cannot know how much it will be and we are not sure if your package can pass custom without tax. The customer is solely responsible for customs tax and any other customs-related charges if exists. 

Please consult your local customs office for more details before ordering.


Q

Dear, I am planning to buy this phone from UK, but I will be giving it as gift in India to my father, so it will be used in India, os in this will this Xiaomi resmi 3s prime will have warranty available in India? Please suggest

By Shri Jan-08/2017 20:54:14

A

Hello Shri,
Yes, we can ship it to India,

The warrenty warranty available in India.

Q

Hungarian language support?

By Krajczár Richárd Dec-19/2016 17:50:33

A

Hello Krajczár,

Thanks for your inquiry.

It doesn't support Hungarian.

Have a nice one.


Q

what android is this 6.0?

By Harry Dec-12/2016 18:44:02

A

Hello Harry, 


Thank you for your inquiry.

The system is MIUI 8.

Q

Tem lingua Portuguêsa (portugal)

By Carlos Nov-27/2016 17:42:08

A

Hello Carlos,

Yes, it has.

Please feel free to contact us if you have any questions.