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Customer Q&A

  • All(9)
  • Product Information(8)
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  • Others(1)
Q

HOW TO CHARGE THE FIRST TIME

By milan Apr-26/2017 10:49:54

A

Hello milan,

I would like to inform you that you can follow the related points:

1. Checking the charging contacts if contact is good, there may be points of contact oxidation and you can blade scraping contact points;

2. Confirm the charge cable, charging port is good;

3. Try to use a different charger;

4. If this is the first charge, typically connect directly on the power adapter with USB charging socket charging long charge more than 3 hours, and then press the power button the power on;


Q

Hola, desearia saber si es compatible con windows phone 10.

By rafa Oct-06/2016 22:48:27

A

Hola rafa,

Este SmartBand no es compatible con Windows Phone 10. Gracias por su atención.

Q

How do I change from km to miles

By Dee Oct-05/2016 22:49:21

A

Hello Dee,

You can't change from km to miles. Thanks for your attention. 

Q

He has backward compatibility with bluetooth 3.0?

By Nikolay Aug-28/2016 18:58:21

A

Hello Nikolay,

This watch doesn't have backward compatibility with bluetooth 3.0. Thanks for your attention. 

Q

¿funciona whatsapp? Gracias

By Roberto Aug-28/2016 16:43:21

A

Hola Roberto,

Este reloj no es compatible con WhatsApp. Gracias por tu atención.

Q

Can be underwater? for a long time?

By Francisco Aug-27/2016 16:57:38

A

Hello Francisco,

This smart band is with IP65 waterproof grade: you can just wear it to wash hands or face, but do not swim or dive. Thanks for your attention. 

Q

My smartphone isn't a Cubot. is there any problem to use it with other device? A Zenfone 5, Motorola, Lenovo, LG, for example. Does it work in any Android smartphone? Do I need a smartphone to use the functions? Example: Allarm

By Sara Aug-23/2016 12:43:02

A

Hello Sara,

Please note it is compatible with Android 4.3 / iOS 8.0 or above system(Bluetooth 4.0). You need to connect it with the phone to make full use of it.   

Thanks for your attention. 

Q

Una pregunta se puede usar en la piscina ?

By Fernando Aug-16/2016 14:45:19

A

Dear Fernando, 
Thanks for your inquiry.

Yes,this item is waterproof.

Best regards

Q

Does the screen open automatically like some other smart watches and bands if you raise your hand.

By Muneer Ahmad Aug-09/2016 17:53:20

A

Hello Muneer,

Sorry that the screen can't light automatically like some other smart watches and bands if you raise your hand.

Thanks for your attention. 

Q

HOW TO CHARGE THE FIRST TIME

By milan Apr-26/2017 10:49:54

A

Hello milan,

I would like to inform you that you can follow the related points:

1. Checking the charging contacts if contact is good, there may be points of contact oxidation and you can blade scraping contact points;

2. Confirm the charge cable, charging port is good;

3. Try to use a different charger;

4. If this is the first charge, typically connect directly on the power adapter with USB charging socket charging long charge more than 3 hours, and then press the power button the power on;


Q

Hola, desearia saber si es compatible con windows phone 10.

By rafa Oct-06/2016 22:48:27

A

Hola rafa,

Este SmartBand no es compatible con Windows Phone 10. Gracias por su atención.

Q

He has backward compatibility with bluetooth 3.0?

By Nikolay Aug-28/2016 18:58:21

A

Hello Nikolay,

This watch doesn't have backward compatibility with bluetooth 3.0. Thanks for your attention. 

Q

¿funciona whatsapp? Gracias

By Roberto Aug-28/2016 16:43:21

A

Hola Roberto,

Este reloj no es compatible con WhatsApp. Gracias por tu atención.

Q

Can be underwater? for a long time?

By Francisco Aug-27/2016 16:57:38

A

Hello Francisco,

This smart band is with IP65 waterproof grade: you can just wear it to wash hands or face, but do not swim or dive. Thanks for your attention. 

Q

My smartphone isn't a Cubot. is there any problem to use it with other device? A Zenfone 5, Motorola, Lenovo, LG, for example. Does it work in any Android smartphone? Do I need a smartphone to use the functions? Example: Allarm

By Sara Aug-23/2016 12:43:02

A

Hello Sara,

Please note it is compatible with Android 4.3 / iOS 8.0 or above system(Bluetooth 4.0). You need to connect it with the phone to make full use of it.   

Thanks for your attention. 

Q

Una pregunta se puede usar en la piscina ?

By Fernando Aug-16/2016 14:45:19

A

Dear Fernando, 
Thanks for your inquiry.

Yes,this item is waterproof.

Best regards

Q

Does the screen open automatically like some other smart watches and bands if you raise your hand.

By Muneer Ahmad Aug-09/2016 17:53:20

A

Hello Muneer,

Sorry that the screen can't light automatically like some other smart watches and bands if you raise your hand.

Thanks for your attention. 

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

How do I change from km to miles

By Dee Oct-05/2016 22:49:21

A

Hello Dee,

You can't change from km to miles. Thanks for your attention.