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Customer Q&A

  • All(34)
  • Product Information(28)
  • Stock Status(2)
  • Payment
  • About Shipping(3)
  • Others(1)
Q

recommend a screen protector

By carrier May-29/2018 18:24:56

A

Dear Carrier,


Please refer to this link https://www.gearbest.com/mini-pc-c_12315/

If there is available screen protector for this item, you can find via this link.

Q

why does it say "This item cannot be shipped to your country" ? i am in the UK

By s May-09/2018 19:56:28

A

Hello S,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


Q

HIGOLE F1 5 inch 720 x 1280 Mini PC Windows 10 / Android 5.1 - EU PLUG 4GB+64GB 18 why cant i buy this delivered to UK?

By s May-09/2018 19:50:28

A

Hello S,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

When are you expecting to have more stock available?

By Pat Apr-25/2018 12:15:21

A

Hello Pat,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

is it a dual boot device or do i have to install andriod

By milton Feb-07/2018 01:53:50

A

Hello milton,
This item has dual  system Windows 10 / Android 5.1 .

Q

How long shipping this product in korea?

By FLX Dec-04/2017 07:22:00

A

Hello FLX,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Product warranty details. If the internal device is broken. Thank You

By anukool kittongpisis Sep-04/2017 12:25:29

A

Hello anukool
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

I can program bittorrent, teamviewer? Does it cost either windows or android?

By anukool kittongpisis Sep-03/2017 11:20:53

A

Hello anukool,
This item supports 2 systems :Android 5.1,Windows 10  .

Q

Which is the Windows 10 version that comes installed?

By Tiago Jul-13/2017 12:31:23

A

Hello Tiago,


Yes, it included Windows 10 / Android 5.1.

Let me know if you need any further assistance. 


Q

Hello, CPU? x-5 z8350 or x-5 8300? Can you confirm it for me

By Ricardo Palet May-30/2017 18:51:21

A

Hello Ricardo, 
CPU: Intel Cherry Trail Z8350 

Q

is it a dual boot device or do i have to install andriod

By milton Feb-07/2018 01:53:50

A

Hello milton,
This item has dual  system Windows 10 / Android 5.1 .

Q

Product warranty details. If the internal device is broken. Thank You

By anukool kittongpisis Sep-04/2017 12:25:29

A

Hello anukool
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

I can program bittorrent, teamviewer? Does it cost either windows or android?

By anukool kittongpisis Sep-03/2017 11:20:53

A

Hello anukool,
This item supports 2 systems :Android 5.1,Windows 10  .

Q

Which is the Windows 10 version that comes installed?

By Tiago Jul-13/2017 12:31:23

A

Hello Tiago,


Yes, it included Windows 10 / Android 5.1.

Let me know if you need any further assistance. 


Q

Hello, CPU? x-5 z8350 or x-5 8300? Can you confirm it for me

By Ricardo Palet May-30/2017 18:51:21

A

Hello Ricardo, 
CPU: Intel Cherry Trail Z8350 

Q

Des Win 10 already installer in tais mini PC ? Can I remove Win 10 and load Win 7 instead ? Tanks for pour help

By Gabriel Apr-28/2017 22:23:02

A

Hello Gabriel,


Yes.Win 10 is already installed in this mini PC. 

You can't remove Win 10 and load Win 7.  It will void the warranty.


Q

Dear Sirs, Good morning, please, this product. Turn the MKV files

By Marcos Aurélio Mar-09/2017 12:03:49

A

Hello Marcos,


Please kindly note you need download the MKV-enabled player from the network.

Have a nice day.

Q

Can it play HD movies which support high definition sound?

By Spiros Feb-02/2017 08:06:31

A

Hello Spiros

Thank you for your inquiry.

Yes, it can play HD movies.  

Thank you, Let me know if you need any help.

Have a nice day!


Q

Does it have GPS

By pssst3 Jan-27/2017 18:03:04

A

Hello pssst3,

It doesn't have GPS.

Q

Hello, does this have a fan inside?

By Paez Jan-26/2017 05:25:59

A

Hello Paez


Thank you for your inquiry.

No, it does not have a fan inside. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

When are you expecting to have more stock available?

By Pat Apr-25/2018 12:15:21

A

Hello Pat,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Do you also carry the adapter that attaches to the bottom of this device? It's shown in the video.

By CF Sep-24/2016 03:47:05

A

Hello CF,
The item  has an US charger, but we can send a right plug for you .

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

why does it say "This item cannot be shipped to your country" ? i am in the UK

By s May-09/2018 19:56:28

A

Hello S,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


Q

HIGOLE F1 5 inch 720 x 1280 Mini PC Windows 10 / Android 5.1 - EU PLUG 4GB+64GB 18 why cant i buy this delivered to UK?

By s May-09/2018 19:50:28

A

Hello S,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

How long shipping this product in korea?

By FLX Dec-04/2017 07:22:00

A

Hello FLX,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

recommend a screen protector

By carrier May-29/2018 18:24:56

A

Dear Carrier,


Please refer to this link https://www.gearbest.com/mini-pc-c_12315/

If there is available screen protector for this item, you can find via this link.