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Customer Questions & Answers

  • All(21)
  • Product Information(17)
  • Stock Status(1)
  • Payment
  • About Shipping(2)
  • Others(1)
Q

Can a rear view camera be connected to this car DVR?

By Lawrence Mar-09/2018 23:50:05

A

Hello Lawrence, 
Thanks for your inquiry.

Sorry but it can't be connected to this car DVR.

Q

Warehouse Options: China HK-4 G-W-13 G-W-5 G-W-6 Tell me the diference .

By Warehouse Options: China HK-4 G-W-13 Feb-08/2018 03:01:08

A

Hello Warehouse,
They are in different places.

China warehouse is in China .

HK-4 warehouse is in Hong Kong.

G-W-13 G-W-5 G-W-6

These are in EU.

Q

What type of USB cable is included? e.g. Micro USB/Mini USB etc

By Dennis Jan-25/2018 11:44:21

A

Hello Dennis,

Interface Type: 3.5mm audio jack,AV-in,AV-Out,Mini USB,TF Card Slot . 

Let me know if you need any further assistance. 


Q

What specification SD card does this camera use? Class 6 or Class 10

By Chris Jan-03/2018 08:27:17

A

Hello Chris,
Thanks for your inquiry.

Class Rating Requirements: Class 10 or Above.

Q

Hi. I want to buy this device. Does it have a WDR system?

By Nick Sep-19/2017 07:30:33

A

Hello Nick,
Please note the following about the Car DVR :

Novatek 96650 chipset with AR0330 CMOS sensor
170 degree wide angle lens
FHD 1080P high-definition seamless cycled recording, no second leakage
Use the hidden mode, match the rearview mirror of the vehicle perfectly, not block the line of sight
Advanced H.264 photography compression technology
Allow the camera to swing upwards, downwards, leftwards, and rightwards, and take photos from different angles
Distortionless high-definition photographing device, high-definition images, no image tails
Record the images by using the H.264 compression mode 


Let me know if you need any help.

Q

Does it come with a rear camera? If NO, can you add a rear camera to this dash cam if purchased separately?

By reviewer8 Jul-30/2017 18:02:20

A

Hello reviewer8,
Thank you for your inquiry.

It has PC-Camera installed.

Let me know if you need any help.

Q

Hi, I bought a118c last year but i lost my power adapter. I want to buy only power adapter. Could you help me? Thanks.

By Erdem Jul-03/2017 14:27:18

A

Hello Erdem
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Hi, I've bought this item a while ago from the EU warehouse, but since then it wasn't available with shipping from EU. When do you expect to be able to ship again from EU warehouse ? Thanks.

By Ovidiu May-18/2017 09:49:19

A

Hello, Ovidiu

Many thanks for the inquiry.

Sorry, we do not plan to have the item back to our EU warehouse.

You can choose to ship it from the China warehouse.


Please feel free to contact us if you have additional questions.


Q

hi, when using the camera at night there is a "car light" icon covers most of the screen, is that normal, can it be removed ?

By guy b Mar-14/2017 11:18:29

A

Hello guy

Thank you for your inquiry.

It is normal.

Thank you, Let me know if you need any help.

Have a nice day!


Q

Does this dash cam have a GPS input ?

By Wong L.K. Mar-03/2017 14:39:42

A

Hello Wong,

It does not have a GPS input.

Thank you for your attention.

Q

Can a rear view camera be connected to this car DVR?

By Lawrence Mar-09/2018 23:50:05

A

Hello Lawrence, 
Thanks for your inquiry.

Sorry but it can't be connected to this car DVR.

Q

What type of USB cable is included? e.g. Micro USB/Mini USB etc

By Dennis Jan-25/2018 11:44:21

A

Hello Dennis,

Interface Type: 3.5mm audio jack,AV-in,AV-Out,Mini USB,TF Card Slot . 

Let me know if you need any further assistance. 


Q

What specification SD card does this camera use? Class 6 or Class 10

By Chris Jan-03/2018 08:27:17

A

Hello Chris,
Thanks for your inquiry.

Class Rating Requirements: Class 10 or Above.

Q

Hi. I want to buy this device. Does it have a WDR system?

By Nick Sep-19/2017 07:30:33

A

Hello Nick,
Please note the following about the Car DVR :

Novatek 96650 chipset with AR0330 CMOS sensor
170 degree wide angle lens
FHD 1080P high-definition seamless cycled recording, no second leakage
Use the hidden mode, match the rearview mirror of the vehicle perfectly, not block the line of sight
Advanced H.264 photography compression technology
Allow the camera to swing upwards, downwards, leftwards, and rightwards, and take photos from different angles
Distortionless high-definition photographing device, high-definition images, no image tails
Record the images by using the H.264 compression mode 


Let me know if you need any help.

Q

Does it come with a rear camera? If NO, can you add a rear camera to this dash cam if purchased separately?

By reviewer8 Jul-30/2017 18:02:20

A

Hello reviewer8,
Thank you for your inquiry.

It has PC-Camera installed.

Let me know if you need any help.

Q

hi, when using the camera at night there is a "car light" icon covers most of the screen, is that normal, can it be removed ?

By guy b Mar-14/2017 11:18:29

A

Hello guy

Thank you for your inquiry.

It is normal.

Thank you, Let me know if you need any help.

Have a nice day!


Q

Does this dash cam have a GPS input ?

By Wong L.K. Mar-03/2017 14:39:42

A

Hello Wong,

It does not have a GPS input.

Thank you for your attention.

Q

I had one. The screen totally went blank but stays lighted. It seems to be functioning but I can't see the menu. What can I do?

By Jane Feb-13/2017 18:58:02

A

Hello  customer,

For this product issue please contact the support center.


https://support.gearbest.com/ticket/ticket/index


Q

Hi! And 'you know if I can add a GPS module? If you can tell me which one?

By Maurizio Feb-12/2017 08:32:23

A

Hello Maurizio,


It does not have a module GPS .

Thank you for your attention.


Q

Does this auto-start recording?

By Neil Jan-17/2017 22:10:23

A

Hello Neil,

It is auto-start recording

Hope you enjoy shopping here with us.

Q

Hi, I've bought this item a while ago from the EU warehouse, but since then it wasn't available with shipping from EU. When do you expect to be able to ship again from EU warehouse ? Thanks.

By Ovidiu May-18/2017 09:49:19

A

Hello, Ovidiu

Many thanks for the inquiry.

Sorry, we do not plan to have the item back to our EU warehouse.

You can choose to ship it from the China warehouse.


Please feel free to contact us if you have additional questions.


Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Warehouse Options: China HK-4 G-W-13 G-W-5 G-W-6 Tell me the diference .

By Warehouse Options: China HK-4 G-W-13 Feb-08/2018 03:01:08

A

Hello Warehouse,
They are in different places.

China warehouse is in China .

HK-4 warehouse is in Hong Kong.

G-W-13 G-W-5 G-W-6

These are in EU.

Q

Can you shipping to Turkey? Thanks

By Tayfun Karahan Sep-08/2016 10:03:36

A

Hi,Tayfun

Thanks for your inquiry.

We can ship it to Turkey.

Q

Hi, I bought a118c last year but i lost my power adapter. I want to buy only power adapter. Could you help me? Thanks.

By Erdem Jul-03/2017 14:27:18

A

Hello Erdem
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.