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Customer Questions

  • All(171)
  • Product Information(153)
  • Stock Status(3)
  • Payment(1)
  • About Shipping(7)
  • Others(7)
Q

What is the warranty of this product?

By Eduardo Nov-25/2017 11:57:00

A
Hello EduardoPlease read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html
Q

Hi Is Kodi installed on the device? Can you put 20 $ onn the invoice because in Canada we pay customs if above 20$ Thank you

By m Shamali Aug-11/2017 03:00:34

A
Dear m,Kodi is installed on this device.In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.Unfortunately, we have no control over these regulations and potential import duties.To know more about tax, please review to our F.A.Q and terms & conditions in the links below:http: http://www.gearbest.com/about/faq.html  http: http://www.gearbest.com/about/terms-and-conditions.html   
Q

Can this product be shippied with AU Plug. Can the plug be exchanged for an AU plug for an extra cost ? Thanks

By Athanasios Jul-30/2017 23:53:45

A
Hello Athanasios, Thanks for your inquiry.Sorry, we do not have the item with AU PLUG for sale yet.
Q

Hello! Can you make a deduction for the purchase of 3 boxes? Tks Daniel

By Daniel Pereira Jul-21/2017 08:36:11

A
Hello Daniel,For all wholesale inquiries, please fill in the wholesale inquiry section on the product page to get the best price.
Q

What do the custom options 2GB+8GB, 2GB+16GB, 1GB+8GB refer to?

By Git Jul-16/2017 00:43:30

A
Hello Git, They are different versions with different RAMs and ROMs.Thank you for your inquiry.
Q

Is Kodi 17 installed on this box or Kodi 16? Thanks.

By Kevin Jul-08/2017 20:34:47

A
Hello Kevin, The version of Kodi pre-installed is 16.1.Thank you for your inquiry.
Q

I noticed it had a Stan and you tube app in the advertising pictures but does it support Netflix Regards Denise

By Denise Jul-08/2017 13:39:53

A
Hello Denise, Thanks for your inquiry.Yes, the item supports Netflix.
Q

does the m8s II come with ota updating

By tom Jul-03/2017 08:47:24

A
Hello tom, No, it does not come with OTA updating.Thank you for your inquiry.
Q

can it play movie files with AC3 soundtrack?

By aivars Jun-24/2017 16:15:36

A
Hello aivars,Yes, you can play them by KODI.Thank you for your inquiry.
Q

dose this come with power cable adapter for new Zealand

By Amy Jun-19/2017 20:26:43

A
Hello Amy,Thanks for your inquiry.We will send an adapter with all our products according to the order's country of delivery.