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Customer Questions

  • All(26)
  • Product Information(21)
  • Stock Status(1)
  • Payment
  • About Shipping(4)
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Q

Dear Seller. It is possible to send the item to Canary Islands, in Spain?. I asked it because in other's orders, (I mean, in other things that I bought from others webpages) I had problems with that and the seller canceled my order and did not send the item to me. Best regards.

By sanet Apr-08/2017 14:37:55

A
Hello sanet, Thank you for your inquiry.Yes,we can ship it to Canary Islands Via Expedited Shipping.
Q

How does the cleaner know that it is finished? I had the experience that is cleaning and cleaning forever! Is it cleaning until the battery is empty and goes back to the charging station? Thank you!

By Marc Feb-17/2017 22:37:53

A
Hello MarcThank you for your inquiry.It will sweep until no charge backIt will generally take the sweep about 90 minutes to clean your room. Thank you, Let me know if you need any help.Have a nice day!
Q

Is a EU PLUG inside? I can´t find this information. i placed already an order. i need fast help.

By KESSLER Feb-16/2017 11:35:58

A
Hello KESSLER,We will send an adaptor according to the order's country of delivery.Thanks for your inquiry
Q

Hi, is there a EU Plug inside , or do we need a adapter? regards from Germany

By Bernd Feb-16/2017 11:12:13

A
Hello Bernd, Thank you for your inquiry.Yes,please rest assured we will send an adapter to you according to the country in your address.
Q

Is there available EU plug or only the chinese plug + dangerous adapter we've seen from time to time?

By eldawido Feb-13/2017 20:47:28

A
Hi eldawido,Thank you for your inquiry.We will offer you the EU adapter with your order.Have a nice day!
Q

Hi I am wondering what is the difference between this model the Ilife x5 and the V5s And is the V5s and the V5pro the same thing? thank you

By Zack Helwa Feb-10/2017 16:47:57

A
Hello Zack, Thank you for your inquiry.You can add the 2 items together and compare them for more details, Here is a sample of how to compare two items:http://prntscr.com/dtoq4h.Thank you, Let me know if you need any help.Have a nice day!
Q

I already own the V5 and I wanted to give either the X5 or V5 as a gift to someone who has a lot of carpeting. Does this do a sufficient job vacuuming on regular carpeting or is the V5 model better? I wanted this model because of the water tank; however, this model description says, "undercoat carpeting". I would like the model that will work best on carpeting. It would be an added bonus if it could also wash the floor. Thank you

By Candice Feb-08/2017 08:32:14

A
Hello Candice  , This item do a sufficient job vacuuming on regular carpeting.It can work with  "undercoat carpeting". It can not  wash the floor.
Q

Hi. If we order this product, can you write product price below 20 EUR, please. Can you add European plug?

By Zane Jan-30/2017 07:12:05

A
Hello Zane, Sorry, due to customs regulations we cannot declare a lower value on the invoice Hope you enjoy shopping here with us.
Q

Is the product from us last warehouse capable for 110v us outlet?

By Gennadiy Jan-29/2017 18:11:01

A
Hello Gennadiy,The Input Voltage is 220V.                   Thanks for your inquiry and support.
Q

It seems that this product has no EU-Plug. I purchased the Product from Germany, so could you please add a Plug for EU to my package?

By Matti Jan-23/2017 19:45:24

A
Hello Matti, Please leave us a note when check out and we will send the EU plug for free.