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Customer Q&A

  • All(21)
  • Product Information(19)
  • Stock Status(1)
  • Payment
  • About Shipping
  • Others(1)
Q

Hello, I am trying to buy the EU plug version for a long time. When will it be available again? BR, Ofer

By Ofer Sep-27/2018 12:35:10

A

Hello Ofer,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


Q

I want to buy this item, but I am confused about the CN-Plug, because I live in Brazil and I don't know how to fit this type of plug here... How can I use it in Brazil? Normally I buy the eu-plug option, but this item is saying that the EU-plug has been discontinued...

By Otávio Augusto Feb-23/2018 11:46:03

A

Dear Otávio,


Thank you for your inquiry.

The EU plug version has 2 pieces now.

Please refer to this link https://www.gearbest.com/table-lamps/pp_691655.html?wid=4


Q

This product comes in CN-plug or EU-plug only? How can I use this in Canada?

By Samuel Feb-19/2018 22:15:03

A

Hello Samuel,
We will send an adaptor according to the order's country of delivery.

Q

Hello! I saw you can now order this product with an EU-Plug. Is the EU-Plug version just the CN-Plug with an EU-adapter or does this model have its own EU power supply.

By JJ Feb-07/2018 18:45:50

A

Hello JJ,
Please note that the item has its own EU power supply.

Q

Is it now in stock ?

By Slava Nov-01/2017 10:26:30

A

Hello Slava,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Does it works with IFTTT service?

By Vladimir Sep-09/2017 14:06:59

A

Hello Vladimir,

Sorry it can not work with IFTTT service. 


Let me know if you need any further assistance. 


Q

Hi, You mention that the EU-plug will be available to ship in september. However, there are many types of different EU plugs (UK, France, Portugal, ...). What will be the countries supported by the new EU plug? Thanks.

By Jose Aug-15/2017 22:44:23

A

Hello Jose,


For the plug, you may refer to the chart in pictures on the item page.

Thank you for your inquiry.


Q

It's strange that I cannot find any info in terms of bulb/light life span. Because such expensive lamp seems to have non-replaceable bulb/light design.

By The life span of the bulb/light Mar-23/2017 00:44:24

A

Hello The,
The light cannot be change or replace.

It is non-removeable.

Q

Does this product include a European Power Adaptater ?

By Raphael BILLAULT Mar-22/2017 13:20:34

A

Hello Raphael,


Package Contents: 1 x Xiaomi Philips Eyecare Smart Lamp 2    


There is no EU Power Adaptater in the package.

Q

Does this lamp work with Microsoft phone?

By noa Mar-12/2017 08:49:29

A

Hello noa,


No, it can not work with Microsoft phone. http://pdm.gw-ec.com/uploads/pdm-desc-pic/Electronic/image/2016/07/06/1467772276441285.jpg 

Thanks for your inquiry.

Q

Hello, I am trying to buy the EU plug version for a long time. When will it be available again? BR, Ofer

By Ofer Sep-27/2018 12:35:10

A

Hello Ofer,


We regret to inform you that this item is no longer available.

 

Please check out our other amazing items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html


Q

I want to buy this item, but I am confused about the CN-Plug, because I live in Brazil and I don't know how to fit this type of plug here... How can I use it in Brazil? Normally I buy the eu-plug option, but this item is saying that the EU-plug has been discontinued...

By Otávio Augusto Feb-23/2018 11:46:03

A

Dear Otávio,


Thank you for your inquiry.

The EU plug version has 2 pieces now.

Please refer to this link https://www.gearbest.com/table-lamps/pp_691655.html?wid=4


Q

This product comes in CN-plug or EU-plug only? How can I use this in Canada?

By Samuel Feb-19/2018 22:15:03

A

Hello Samuel,
We will send an adaptor according to the order's country of delivery.

Q

Hello! I saw you can now order this product with an EU-Plug. Is the EU-Plug version just the CN-Plug with an EU-adapter or does this model have its own EU power supply.

By JJ Feb-07/2018 18:45:50

A

Hello JJ,
Please note that the item has its own EU power supply.

Q

Does it works with IFTTT service?

By Vladimir Sep-09/2017 14:06:59

A

Hello Vladimir,

Sorry it can not work with IFTTT service. 


Let me know if you need any further assistance. 


Q

Hi, You mention that the EU-plug will be available to ship in september. However, there are many types of different EU plugs (UK, France, Portugal, ...). What will be the countries supported by the new EU plug? Thanks.

By Jose Aug-15/2017 22:44:23

A

Hello Jose,


For the plug, you may refer to the chart in pictures on the item page.

Thank you for your inquiry.


Q

It's strange that I cannot find any info in terms of bulb/light life span. Because such expensive lamp seems to have non-replaceable bulb/light design.

By The life span of the bulb/light Mar-23/2017 00:44:24

A

Hello The,
The light cannot be change or replace.

It is non-removeable.

Q

Does this product include a European Power Adaptater ?

By Raphael BILLAULT Mar-22/2017 13:20:34

A

Hello Raphael,


Package Contents: 1 x Xiaomi Philips Eyecare Smart Lamp 2    


There is no EU Power Adaptater in the package.

Q

Does this lamp work with Microsoft phone?

By noa Mar-12/2017 08:49:29

A

Hello noa,


No, it can not work with Microsoft phone. http://pdm.gw-ec.com/uploads/pdm-desc-pic/Electronic/image/2016/07/06/1467772276441285.jpg 

Thanks for your inquiry.

Q

Can I replace the bulbs when the light are out? What are the best bulbs (lights)? Thank you.

By daniela Feb-01/2017 16:05:37

A

Hello daniela,

Thank you for your inquiry.

Sorry to tell you that the bulbs can not be changed when the light is out.

Please feel free to contact us if further questions.

Thank you for your attention.


Q

Is it now in stock ?

By Slava Nov-01/2017 10:26:30

A

Hello Slava,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hello! I'm interesting for this lamp. The price with discount was about 50$. It was written about discount for 4 days. But discount was only 1 day. Can you sold me this lamp for 50$ ?

By Dmitry Dec-05/2016 07:12:29

A

Hello Dmitry,
It is $58.57 for this item.We have no right to sold me this lamp for 50$ .