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Customer Questions & Answers

  • All(44)
  • Product Information(32)
  • Stock Status(1)
  • Payment(1)
  • About Shipping(8)
  • Others(2)
Q

Dear Seller! If I order this phone into Hungary, do I have to pay for tax in my country? Thank you!

By Henrietta Vadaszine G. Aug-11/2017 12:50:39

A

Hello Henrietta,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Good Evening, 1. Can the Leagoo M5 share internet with other gadgets like an hotspot? 2. Can the Leagoo M5 read music in format .wma? Thank you. Best Regards, Daniela

By Daniela de Jesus Aug-04/2017 02:02:37

A

Hello Daniela,

Yes, it supports hotspot and it can read music in format .wma.


Q

how many days will it take before the item is shipped ?

By Larry A Elvidge Jul-28/2017 08:06:00

A

Hello Larry,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

It says Dispatch: Ships on Jun 21 . It means that I'll have to wait a month to it be shipped?

By Matheus May-27/2017 14:50:10

A

Hello Matheus,
Yes.

Q

¡cuando lo tendran en color gris/negro ?, ¿para red 3g si tiene la banda 850 verdad ? , saludos

By gregorio May-17/2017 05:27:16

A

Hello gregorio,


Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/2100MHz


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

podem enviar com remetente de pessoa física e dar uma ajuda para não pagar imposto no brasil ?

By scheila May-10/2017 21:09:16

A

Hello scheila,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Vocês mandam o codigo de rastreamento? Quantos dias depois da confirmação de pagamento é postado o produto? Qual resolução da camera traseira e da frontal?

By Dieison dos Santos May-08/2017 23:49:38

A

Hello Dieison,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 

Back-camera: 5.0MP (SW 8.0MP). 
Front camera: 2.0MP (SW 5.0MP). 


Q

Hey Does the Leagoo M5 have a Hebrew language? What is the number of your Leagoo M5 software version?

By ofer Mar-24/2017 07:45:23

A

Hello ofer,
It has Hebrew language. Every single phone has its specific number of software version. 


You can see it after receiving. Have a nice day.

Q

can we use the phone in canada

By tom Feb-15/2017 02:51:28

A

Hi tom,


Network of the phone: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/2100MHz

Unlocked for Worldwide use. Please ensure local area network is compatible. click herehttp://maps.mobileworldlive.com/   for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Q

Las redes de mi país son así 3g Banda 2 1900mhz Banda 5 850 MHz si es compatible con mis redes soy de México???

By Jose Feb-01/2017 23:33:50

A

Hello Jose,

Thank you for your inquiry.

It is unlocked for Worldwide use. Please ensure local area network is compatible. Click here:http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Thank you, Let me know if you need any help.

Have a nice day!


Q

Good Evening, 1. Can the Leagoo M5 share internet with other gadgets like an hotspot? 2. Can the Leagoo M5 read music in format .wma? Thank you. Best Regards, Daniela

By Daniela de Jesus Aug-04/2017 02:02:37

A

Hello Daniela,

Yes, it supports hotspot and it can read music in format .wma.


Q

¡cuando lo tendran en color gris/negro ?, ¿para red 3g si tiene la banda 850 verdad ? , saludos

By gregorio May-17/2017 05:27:16

A

Hello gregorio,


Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/2100MHz


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hey Does the Leagoo M5 have a Hebrew language? What is the number of your Leagoo M5 software version?

By ofer Mar-24/2017 07:45:23

A

Hello ofer,
It has Hebrew language. Every single phone has its specific number of software version. 


You can see it after receiving. Have a nice day.

Q

Las redes de mi país son así 3g Banda 2 1900mhz Banda 5 850 MHz si es compatible con mis redes soy de México???

By Jose Feb-01/2017 23:33:50

A

Hello Jose,

Thank you for your inquiry.

It is unlocked for Worldwide use. Please ensure local area network is compatible. Click here:http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Thank you, Let me know if you need any help.

Have a nice day!


Q

Las redes de mi país son así 3g Banda 2 1900mhz Banda 5 850 MHz si es compatible con mis redes soy de México???

By Jose Feb-01/2017 23:33:50

A

Hello Jose,

Thank you for your inquiry.

It is unlocked for Worldwide use. Please ensure local area network is compatible. Click here:http://maps.mobileworldlive.com/ for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Thank you, Let me know if you need any help.

Have a nice day!


Q

Hello, what kind of SIM cards mounts? nano or micro ?

By marco Jan-31/2017 12:09:58

A

Hello marco
Please kindly check this.

SIM Card is Dual SIM dual standby (Dual standard SIM cards).

Thank you for your understanding.

Q

Is this phone unlocked? If so, does it work with the carrier Virgin Mobile in Canada? Thanks

By Sonya Jan-30/2017 01:31:37

A

Hi Sonya,


Yes, it is unlocked.

Network: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/2100MHz

Please ensure local area network is compatible. click herehttp://maps.mobileworldlive.com/   for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.





Q

Does this smartphone suport Slovenian (slovenscina) language?

By Marko Jan-09/2017 10:59:34

A

Hello Marko, 

We are pleased to inform you that this phone supports the Slovenian (slovenscina) language.

Q

ola este telefone é compativel com o brasil ?

By kaio Jan-05/2017 10:03:58

A

Olá, kaio,

É desbloqueado para uso em todo o mundo. Certifique-se de que a rede local é compatível. Clique aqui (http://maps.mobileworldlive.com/) para a freqüência da rede de seu país Verifique por favor com seu portador / fornecedor antes de comprar este artigo.

Rede:

    2G: GSM 850/900/1800 / 1900MHz

    3G: WCDMA 850/900 / 2100MHz

Obrigado pela sua atenção.


Q

Does this phone has Greek language????

By Michalis G. Jan-04/2017 17:31:42

A

Hi Michalis,


Yes, it can support Greek language.

Q

It says Dispatch: Ships on Jun 21 . It means that I'll have to wait a month to it be shipped?

By Matheus May-27/2017 14:50:10

A

Hello Matheus,
Yes.

Q

podem enviar com remetente de pessoa física e dar uma ajuda para não pagar imposto no brasil ?

By scheila May-10/2017 21:09:16

A

Hello scheila,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Dear Seller! If I order this phone into Hungary, do I have to pay for tax in my country? Thank you!

By Henrietta Vadaszine G. Aug-11/2017 12:50:39

A

Hello Henrietta,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

how many days will it take before the item is shipped ?

By Larry A Elvidge Jul-28/2017 08:06:00

A

Hello Larry,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Vocês mandam o codigo de rastreamento? Quantos dias depois da confirmação de pagamento é postado o produto? Qual resolução da camera traseira e da frontal?

By Dieison dos Santos May-08/2017 23:49:38

A

Hello Dieison,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 

Back-camera: 5.0MP (SW 8.0MP). 
Front camera: 2.0MP (SW 5.0MP). 


Q

Hi, I live in El Salvador, and I want this smartphone, but here says that this smartphone cannot be shipped to El Salvador, what can I do to buy this smartphone? Thanks in advance

By Eduardo Segovia Dec-30/2016 06:02:00

A

Hello Eduardo,

Please add all the items to cart and then choose the country  for you. After you check out, the estimated shipping cost and total amount will be displayed for each shipping method.

If you can choose shipping method,the item can be shipped to El Salvador.


Q

No cases available on the market for this phone? When I bought shipping date was August 19th now it is September 3rd. When will my item ship?

By Roni Aug-09/2016 10:41:14

A

Hello Roni,
Yes, there is not case at the moment .

http://www.gearbest.com/m-goods-sn-187069202.htm  Dispatch: Ships on Sep 4 

When you placed an order ,we will ship your order on Sep 4 .

Please kindly check our website .


Q

as I can switch to standard shipping method (DHL), as it only allows a regular airmail (Flat Rate). I'm from Mexico

By Osvaldo Aug-05/2016 14:29:48

A

Hello Osvaldo,

Sorry that we can't change the shipping method if there is no extra shipping method for your choosing. Thanks for your attention. 

Q

Hello Is there a shipping tax to Germany?

By yahia Jul-29/2016 22:04:51

A

Hello yahia,
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html

Q

can ship this product to Mexico for shipping flat rate?

By kevin Jul-21/2016 02:58:31

A

Hello kevin, 
This item can be shipped to Mexico for shipping flat rate.

Thanks for your attention.

Q

can we use the phone in canada

By tom Feb-15/2017 02:51:28

A

Hi tom,


Network of the phone: 
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 850/900/2100MHz

Unlocked for Worldwide use. Please ensure local area network is compatible. click herehttp://maps.mobileworldlive.com/   for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Q

Ηousing there and what is ?

By Τραιανος Dec-27/2016 13:44:14

A

Hello customer,

Do you mean our location? It is China.