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Customer Q&A

  • All(95)
  • Product Information(75)
  • Stock Status(4)
  • Payment(1)
  • About Shipping(5)
  • Others(9)
Q

Hello I have bought this camera here the firmware link you give here is to older firmware than the camera heve and wil brick the camera please post new firmware and not this old on

By Richard Zeedijk Aug-23/2018 11:20:58

A

Hello Richard,
Explorer Elite Firmware Update Method:
Version: 20161118V1.0
1. Prepare a Micro SD card and get it formatted, then copy the file - FW96660A.bin into the card.
2. Remove the battery from your equipment, then insert the Micro SD card. Please confirm that you have the latest firmware in the card before updating. 
3. Connect the USB cable to the camera's Micro USB port, and the red LED flashes.
4. The firmware update will take 10 to 15 seconds. Please keep patient until the blue light on. Then remove the memory card and install the battery After the camera shows charging symbol.
PleaseClick Here to download the latest firmware. 

Notes:
1. Check your Explorer Elite app to make sure that you have the latest firmware updated. Please Click Here to download the APP. (https://www.eleafworld.com/istick-tc60w/)

2. Please format the Micro SD card which has the firmware file before reinserting it into the camera or you can use a new card.
3. It can not record videos or take photos when working as PC camera.

Q

when i click on shipment methods it shows my priority line: indian express services and also shows the product only ship with batteries? does it mean i can't get the other accessories with camera?

By ASHISH SARSHAR Jun-03/2018 02:43:55

A

Hello ASHISH,

This question is asking you about your logistics method.


Q

Hello! I've broke a waterproof case for that camera. Do you have this case for sale? Best regards, Vasily

By Vasily Apr-16/2018 20:31:50

A

Hello Vasily,
Thanks for your inquiry.

Sorry, we do not have the spare waterproof case for the item for sale.

Q

can you record while charging?

By P Apr-14/2018 23:26:28

A

Hello P,

Yes, it can record while charging.

Q

Does the product come with 2 batteries??

By Judit Apr-13/2018 07:51:05

A

Hello Judit,
Built-in a battery

Package Contents: 1 x Action Camera, 1 x Waterproof Cover, 1 x Adhesive Tape, 1 x Cleaning Cloth, 1 x Bandage, 1 x Bicycle Stand, 1 x Accessory Seat (1), 1 x Accessory Seat (2), 1 x Steel Rope, 1 x Ribbon, 1 x Fixing Base, 1 x USB Data Cable, 1 x Helmet Seat, 1 x Adapter, 1 x Adapter Stand(1), 1 x Adapter (2), 1 x Adapter Stand (3), 1 x English User Manual

Q

I would be interested if I had to pay a customs duty because the price exceeded the allowed value.

By Robert Feb-10/2018 07:03:22

A

Hello Robert,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi there i want to buy this camera , can you put the prizes outside the box low as 20$ so it doesn´t stop in the costumers services ?

By Rui Santos Jan-28/2018 19:06:10

A

Hello Rui,

We are sorry that we are unable to declare the order with lower price for we will be punished if it is found.

Hope you can understand that.


Q

Hello, only 75mins (1080P) of working time with a 1050mAh battery ? really ?

By Javier Nov-20/2017 22:28:07

A

Hello Javier,


Yes, working Time: 75mins (1080P) 
Standby time: 100H 
Charging Time: 2H. 

Let me know if you need any further assistance. 


Q

Hello, I see that batteries can't be shipped to France. How can I order my replacement battery for this cam ? Thanks.

By Jean-Luc Oct-10/2017 16:08:15

A

Hello Jean-Luc,

I have checked this for you. Due to the limitations with the shipping method, unfortunately the battery for this camera cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

This cam is better than https://www.gearbest.com/action-cameras/pp_736113.html or is the same thig?

By Leo Sep-29/2017 20:25:12

A

Hello Leo,

https://www.gearbest.com/action-cameras/pp_736113.html 

This is Ultra Thin / Dual Screen.


Different people have different views on the product.

You can choose the best item you like.

Q

when i click on shipment methods it shows my priority line: indian express services and also shows the product only ship with batteries? does it mean i can't get the other accessories with camera?

By ASHISH SARSHAR Jun-03/2018 02:43:55

A

Hello ASHISH,

This question is asking you about your logistics method.


Q

can you record while charging?

By P Apr-14/2018 23:26:28

A

Hello P,

Yes, it can record while charging.

Q

Does the product come with 2 batteries??

By Judit Apr-13/2018 07:51:05

A

Hello Judit,
Built-in a battery

Package Contents: 1 x Action Camera, 1 x Waterproof Cover, 1 x Adhesive Tape, 1 x Cleaning Cloth, 1 x Bandage, 1 x Bicycle Stand, 1 x Accessory Seat (1), 1 x Accessory Seat (2), 1 x Steel Rope, 1 x Ribbon, 1 x Fixing Base, 1 x USB Data Cable, 1 x Helmet Seat, 1 x Adapter, 1 x Adapter Stand(1), 1 x Adapter (2), 1 x Adapter Stand (3), 1 x English User Manual

Q

Hello, only 75mins (1080P) of working time with a 1050mAh battery ? really ?

By Javier Nov-20/2017 22:28:07

A

Hello Javier,


Yes, working Time: 75mins (1080P) 
Standby time: 100H 
Charging Time: 2H. 

Let me know if you need any further assistance. 


Q

This cam is better than https://www.gearbest.com/action-cameras/pp_736113.html or is the same thig?

By Leo Sep-29/2017 20:25:12

A

Hello Leo,

https://www.gearbest.com/action-cameras/pp_736113.html 

This is Ultra Thin / Dual Screen.


Different people have different views on the product.

You can choose the best item you like.

Q

Is the sensor 12 MP or 20 MP ?

By Hugo Sep-10/2017 00:53:10

A

Dear Hugo,


Thank you for your inquiry.

The sensor is 16 MP.

Q

This product comes with a waterproof case?

By Joao Jul-31/2017 19:13:32

A

Hello Joao, 


Yes, it comes with a waterproof case.

Package Contents: 1 x Action Camera, 1 x Waterproof Cover, 1 x Adhesive Tape, 1 x Cleaning Cloth, 1 x Bandage, 1 x Bicycle Stand, 1 x Accessory Seat (1), 1 x Accessory Seat (2), 1 x Steel Rope, 1 x Ribbon, 1 x Fixing Base, 1 x USB Data Cable, 1 x Helmet Seat, 1 x Adapter, 1 x Adapter Stand(1), 1 x Adapter (2), 1 x Adapter Stand (3), 1 x English User Manual

Thank you for your inquiry.

Q

How can I use remote control. I mean can I use remote shutter or just from smartphone with application?

By Vallcho Jul-31/2017 13:03:43

A

Hello Vallcho, 


You can use remote control feature via APP.

Thank you for your inquiry.

Q

Please can you indicate what sd card 64g is compatible with this cam?

By Vieri Jul-23/2017 18:40:06

A
Q

HELLO.I WOULD LIKE TO TELL ME IF THE BATTERY OF THIS PRODUCT IS NOT -REMOVABLE. IF NOT, WHAT EXTRA BATTERY SHOULD I BUY?THANK YOU

By CHRIS S21 Jul-22/2017 07:55:07

A

Hello CHRIS,
Thank you for your inquiry.

Please check the battery here http://www.gearbest.com/action-cameras-sport-dv-accessories/pp_346844.html.

Let me know if you need any help.

Q

Do you have the Elephone EleCam Explorer Elite 4K Action Camera - BLACK or SILVER in stock

By Djole Sep-19/2017 15:45:42

A

Hello Djole,
Yes in stock now.

Q

Do you have this camero on stock

By Djordje Sep-19/2017 15:43:12

A

Hello Djordje,
Yes this item in stock now.

Q

Hello, Will this product be available at Spain's warehouse? Thanks.

By Hugo Delgado May-19/2017 10:17:23

A

Hello, Hugo

Thank you for the inquiry.

Sorry, the item is only in our China warehouse.

Please feel free to contact us if you have additional questions.

Q

Hello, do you have the Elephone EleCam Explorer Elite 4K Action Camera - BLACK or SILVER in stock? thank you

By Rui Apr-28/2017 23:42:39

A

Hello Rui,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Hi there i want to buy this camera , can you put the prizes outside the box low as 20$ so it doesn´t stop in the costumers services ?

By Rui Santos Jan-28/2018 19:06:10

A

Hello Rui,

We are sorry that we are unable to declare the order with lower price for we will be punished if it is found.

Hope you can understand that.


Q

Hello, I see that batteries can't be shipped to France. How can I order my replacement battery for this cam ? Thanks.

By Jean-Luc Oct-10/2017 16:08:15

A

Hello Jean-Luc,

I have checked this for you. Due to the limitations with the shipping method, unfortunately the battery for this camera cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

tem envio para o brasil com código de rastreio?

By athos May-20/2017 17:49:28

A

Hello athos,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Hi dear friend. What you will declare when you ship the item?

By xoni Apr-03/2017 19:57:14

A

Hello xoni, 


Thank you for your inquiry.

We will write the real price and name.

Q

Hi I want to know if you give tracking number after paymant. thanks

By Grig Jan-11/2017 12:41:08

A

Hello Grig, 


Thank you for your inquiry.

Yes,most shipping methods have tracking number,except flat rate shipping/unregistered air mail/surface mail.

Q

Hi, where does the shipping originates from? China? Thank you

By Carlos Jan-03/2017 15:40:41

A

Hello Carlos,
The shipping is from China.

Thank you for your inquiry! Please feel free to ask further pre-sales questions. 



Q

Hello I have bought this camera here the firmware link you give here is to older firmware than the camera heve and wil brick the camera please post new firmware and not this old on

By Richard Zeedijk Aug-23/2018 11:20:58

A

Hello Richard,
Explorer Elite Firmware Update Method:
Version: 20161118V1.0
1. Prepare a Micro SD card and get it formatted, then copy the file - FW96660A.bin into the card.
2. Remove the battery from your equipment, then insert the Micro SD card. Please confirm that you have the latest firmware in the card before updating. 
3. Connect the USB cable to the camera's Micro USB port, and the red LED flashes.
4. The firmware update will take 10 to 15 seconds. Please keep patient until the blue light on. Then remove the memory card and install the battery After the camera shows charging symbol.
PleaseClick Here to download the latest firmware. 

Notes:
1. Check your Explorer Elite app to make sure that you have the latest firmware updated. Please Click Here to download the APP. (https://www.eleafworld.com/istick-tc60w/)

2. Please format the Micro SD card which has the firmware file before reinserting it into the camera or you can use a new card.
3. It can not record videos or take photos when working as PC camera.

Q

Hello! I've broke a waterproof case for that camera. Do you have this case for sale? Best regards, Vasily

By Vasily Apr-16/2018 20:31:50

A

Hello Vasily,
Thanks for your inquiry.

Sorry, we do not have the spare waterproof case for the item for sale.

Q

I would be interested if I had to pay a customs duty because the price exceeded the allowed value.

By Robert Feb-10/2018 07:03:22

A

Hello Robert,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

My Explorer Elite Action Camera 4K does not save the pictures or videos to the sd card when i shut the camera down. If i don't turn it off it shows the latest photos, not the previous ones i have taken.

By catpedor Jul-12/2017 15:41:41

A

Hello catpedor
For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

I can't find battery for this model, want to buy extra one?? model number please..

By Rey May-11/2017 16:41:39

A

Hello Rey,


We are sorry to tell you we do not sell the battery separately.


Please note that it has 2 charging ways:

AC adapter, USB charge by PC


Let me know if you need any help.


Q

I have bought this camera but after buying i realised that the if you zoom the Camera the wifi connection with the mobile application drops as the wifi button ( Switch on and off) and the zoom in button are same. So is there a way to zoom in using the mobile application.. Also i found that the Elephone Explorer Pro 4K 12MP WiFi Action Camera has a remote to turn the recording on and off which is very handy and can possibly resolve the above issue if i can zoom in and then switch the recording on using the remote. Can you provide this information ?

By Sumit Grover Feb-07/2017 01:33:19

A

Hello Sumit,

It can't zoom in.

Q

where can I get a second battery?

By GIOVANNI Feb-01/2017 20:35:00

A

Hello GIOVANNI,

Thank you for your inquiry.

http://www.gearbest.com/1050mah-_gear/, for your reference.

Thank you, Let me know if you need any help.

Have a nice day!


Q

Hello, I'm looking for suitable selfie stick, do you have any recommendations ?

By Yosi Jan-24/2017 11:50:13

A

Hello Yosi,
http://www.gearbest.com/selfie-stick-_gear/ Here is all we have for your convenience.

Q

How long do the Batter last and how long to charge it.

By fred Jan-01/2017 14:36:37

A

Hello fred,


Working Time: 75mins (1080P)    

Standby time: 100H    

Charging time: 2H    

Thanks for your inquiry.