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Customer Q&A

  • All(25)
  • Product Information(18)
  • Stock Status(2)
  • Payment(1)
  • About Shipping(2)
  • Others(2)
Q

hello the prices are in euros, dollars or what currency ???

By joel Jul-28/2018 02:19:09

A

Hello Joel,

 

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.


Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

it sais only white but the description sais color changind, I'd like a blu one, is it available?

By Michelangelo Jan-22/2017 16:09:01

A

Hello Michelangelo,
There is no blue one, only the white one.

Q

what about warranty?

By Hitesh Puri Jan-20/2017 06:36:05

A

Hello Hitesh,

Thank you for your inquiry.

Please feel free to refer to this link:http://www.gearbest.com/about/warranty-and-return.html

Thank you, Let me know if you need any help.

Have a nice day!


Q

can product be shut off

By sydney Jan-18/2017 12:56:44

A

Hello Customer,

There is no switch, it is body response.

Q

Is it waterproof.. thank you

By Kerry Nov-25/2016 07:45:12

A

Hello Kerry

Thank you for your inquiry.

It is not  waterproof.

Thank you, Let me know if you need any help.

Have a nice day!


Q

Does this product come from China? How long to get to Orlando FL?

By Lucas V Oct-31/2016 18:11:31

A

Hello Lucas, 


Thank you for your inquiry.

Yes,it comes from China.

The shipping time depends on the shipping method you select,you can check the estimated time of different shipping method when you check out.


Q

does this one have a dimmer to dim the lights down? like say put it on a fixed color and them dim the light.. the one we have now has this option, its a different brand, your brand is much less expensive and caught my attention.

By michael kiser Oct-02/2016 19:11:07

A

Hello michael,
There is no dimmer to dim the lights down.

Q

Suppose you have an excessive amount of gas. Will it cause the lithium battery to explode?

By Paul Kanter Sep-26/2016 12:49:27

A

Hi,Paul

Thanks for your inquiry.

It will not cause the lithium battery to explode.

Q

How long does the battery last?

By neil Sep-24/2016 17:49:26

A

Hello neil,

Please note that the battery lasting time depends on the battery capacity. Thanks for your attention. 

Q

How does the unit turn on? I see there was a reply "human body induction". Does this mean a human must press a button to turn it on?

By Idaboui Sep-22/2016 16:25:44

A

Hello Idaboui,

PIR sensor lets it work only when people come near. Thanks for your attention. 

Q

it sais only white but the description sais color changind, I'd like a blu one, is it available?

By Michelangelo Jan-22/2017 16:09:01

A

Hello Michelangelo,
There is no blue one, only the white one.

Q

what about warranty?

By Hitesh Puri Jan-20/2017 06:36:05

A

Hello Hitesh,

Thank you for your inquiry.

Please feel free to refer to this link:http://www.gearbest.com/about/warranty-and-return.html

Thank you, Let me know if you need any help.

Have a nice day!


Q

can product be shut off

By sydney Jan-18/2017 12:56:44

A

Hello Customer,

There is no switch, it is body response.

Q

Is it waterproof.. thank you

By Kerry Nov-25/2016 07:45:12

A

Hello Kerry

Thank you for your inquiry.

It is not  waterproof.

Thank you, Let me know if you need any help.

Have a nice day!


Q

does this one have a dimmer to dim the lights down? like say put it on a fixed color and them dim the light.. the one we have now has this option, its a different brand, your brand is much less expensive and caught my attention.

By michael kiser Oct-02/2016 19:11:07

A

Hello michael,
There is no dimmer to dim the lights down.

Q

Suppose you have an excessive amount of gas. Will it cause the lithium battery to explode?

By Paul Kanter Sep-26/2016 12:49:27

A

Hi,Paul

Thanks for your inquiry.

It will not cause the lithium battery to explode.

Q

How long does the battery last?

By neil Sep-24/2016 17:49:26

A

Hello neil,

Please note that the battery lasting time depends on the battery capacity. Thanks for your attention. 

Q

How does the unit turn on? I see there was a reply "human body induction". Does this mean a human must press a button to turn it on?

By Idaboui Sep-22/2016 16:25:44

A

Hello Idaboui,

PIR sensor lets it work only when people come near. Thanks for your attention. 

Q

It it only available in white light. If not how do you select another color from the email offer?

By Joel Sep-22/2016 14:55:52

A

Hello Joel,

It is Colorful, and the color changes in random. Thanks for your attention. 

Q

Does it hurt it if you accidentally pee on it or have diarrhea?

By matt Sep-19/2016 18:20:57

A

Hello matt,

Sorry that it is not the waterproof one, it just makes protection against splashing water. You should be careful about the liquid.      

Thanks for your attention. 

   


Q

How long till the blue light will be available, please

By Kev Sep-08/2016 09:19:21

A

Hello Kev,

This item is in stock for dispatch at present, please feel free to order now.    

Thanks for your attention. 

Q

When will you have the colourful (8 Colours) available, I would like to purchase 3 of them. Thanbks

By Jacques Aug-15/2016 16:29:30

A

Hello Jacques,
Yes, we have stock, please feel free to order it. 
Best Regards

Q

Can I pay with Visa ?

By Bruce Boose Aug-29/2016 03:32:48

A

Hello Bruce,
Our website accepts following safe and secure payment methods:
1.PayPal
2.Pay by credit card directly
3.Pay by credit card via PayPal
4.Wire Transfer
5.Western Union
6.Pay by Boleto Bancario via Ebanx
Available payment methods depends on where are you from. Please add items to cart, click"proceed to checkout",then choose the destination country to check it.
If you pay by Wire Transfer,Western Union,please contact us for further details.

You can pay with Visa.

Q

Does this product come from China? How long to get to Orlando FL?

By Lucas V Oct-31/2016 18:11:31

A

Hello Lucas, 


Thank you for your inquiry.

Yes,it comes from China.

The shipping time depends on the shipping method you select,you can check the estimated time of different shipping method when you check out.


Q

What is the maximum delay to be delivered ?

By franck Aug-30/2016 17:42:52

A

Hello franck,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

hello the prices are in euros, dollars or what currency ???

By joel Jul-28/2018 02:19:09

A

Hello Joel,

 

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.


Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

Interested in doing business with you. Do you have a website? will you brand the product? i'd like to resell in canada. What is ur price for lowest bulk orders.

By Sami Aug-07/2016 04:55:29

A

Hello Sami,


For all wholesale inquiries, we have now a specific website bulk purchase.                                                              
Please check out http://www.volumebest.com/ for the best offers.