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Customer Q&A

  • All(92)
  • Product Information(75)
  • Stock Status(5)
  • Payment(1)
  • About Shipping(10)
  • Others(1)
Q

Is it Android or Remix OS?

By tlr Jun-26/2018 11:17:51

A

Hello Tlr,
OS: Android 5.1,Windows 10 

Q

The keyboard is included?

By Iker Apr-26/2018 11:01:29

A

Dear Iker,


Note: The stylus and keyboard in the pictures are not included



Q

Hello, how much time does GW-4 deliver?

By Laurynas Apr-08/2018 04:46:08

A

Hello Laurynas,
Warehouse Options:  China  G-W-2  G-W-5  G-W-6

Sorry. It is not in GW-4.

Q

dear GB, you mention that the produsct is available on G-W-5 warehouse. Is G-W-5 located in Europe? Does this mean that shipping to Greece will have NO extra fees paid if shipped with DHL? Best regards Demetrio

By Dimitris Bountzouris Mar-19/2018 15:58:15

A

Hello Dimitris,

G-W-5 :Czech Republic

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

This is a stock in the Warehouse G-W-5 (in order not to incur customs costs for me)

By badimkos Feb-09/2018 11:53:44

A

Hello badimkos,
Thanks for your inquiry.

Yes, it is available in the Warehouse G-W-5.

Q

Chuwi hi10 pro is not gps

By itzack fefercochen Dec-07/2017 15:27:48

A

Hello itzack, 
Thank you for your inquiry.

It has GPS.


Q

Do you have some keyboard for this tablet pc ?

By Eduardo Oct-21/2017 18:15:50

A

Dear Eduardo,


Thank you for your inquiry.

Please refer to this link https://www.gearbest.com/Keyboard-for-PC-_gear/

If there is available keyboard for this item, you can find via this link.


Q

Hello! Is it possible to bay product with win 10 PRO OS? and How?

By Harijs Sep-19/2017 06:27:46

A

Hello Harijs,
The Tablet PC is with Windows 10 + Android 5.1  .Let me know if you need any help.

Q

Dear, Supports the Czech language? Regads Kanta

By Frantisek Kanta Aug-23/2017 09:58:33

A

Hello Frantisek,
Pre-installed Language: Windows OS is built-in Chinese and English, and other languages need to be downloaded by WiFi. Android OS supports multi-language.

Q

Would you help declaire for lower value as request at customs declaire? Thank you

By Arief Kurniawan Aug-16/2017 15:05:16

A

Hello Arief,
Thank you for your inquiry.

In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

http: http://www.gearbest.com/about/faq.html 

http: http://www.gearbest.com/about/terms-and-conditions.html 


Q

Is it Android or Remix OS?

By tlr Jun-26/2018 11:17:51

A

Hello Tlr,
OS: Android 5.1,Windows 10 

Q

The keyboard is included?

By Iker Apr-26/2018 11:01:29

A

Dear Iker,


Note: The stylus and keyboard in the pictures are not included



Q

Chuwi hi10 pro is not gps

By itzack fefercochen Dec-07/2017 15:27:48

A

Hello itzack, 
Thank you for your inquiry.

It has GPS.


Q

Do you have some keyboard for this tablet pc ?

By Eduardo Oct-21/2017 18:15:50

A

Dear Eduardo,


Thank you for your inquiry.

Please refer to this link https://www.gearbest.com/Keyboard-for-PC-_gear/

If there is available keyboard for this item, you can find via this link.


Q

Hello! Is it possible to bay product with win 10 PRO OS? and How?

By Harijs Sep-19/2017 06:27:46

A

Hello Harijs,
The Tablet PC is with Windows 10 + Android 5.1  .Let me know if you need any help.

Q

Dear, Supports the Czech language? Regads Kanta

By Frantisek Kanta Aug-23/2017 09:58:33

A

Hello Frantisek,
Pre-installed Language: Windows OS is built-in Chinese and English, and other languages need to be downloaded by WiFi. Android OS supports multi-language.

Q

Hello, Does this product has GPS navigation in Android? thanks

By Tiago André Pinheiro Rodrigues da Silva Aug-01/2017 10:14:30

A

Hello Tiago, 
Thank you for your inquiry.

It has GPS navigation in Android.

Let me know if you need any help.


Q

Hi Can you recommend a protective case with keyboard and track pad for this model? Thank you

By Brown Jul-30/2017 22:52:53

A

Hello Brown,

Sorry that currently we do not have a protective case with keyboard and track pad for this model.

Thank you for your inquiry.

Q

Hi is this tablet has Intel Atom Z8300 or Intel Atom X5-Z8350 CPU?

By Gal Jul-21/2017 23:30:29

A

Hello Gal,

CPU: Intel Cherry Trail x5-Z8350 

Q

Does it include keyboard?

By David Jul-19/2017 18:27:31

A

Hello David,
We are sorry not include.

Q

This is a stock in the Warehouse G-W-5 (in order not to incur customs costs for me)

By badimkos Feb-09/2018 11:53:44

A

Hello badimkos,
Thanks for your inquiry.

Yes, it is available in the Warehouse G-W-5.

Q

Hello is it in stock? thanks

By Naser Dec-29/2016 20:58:23

A

Hello Naser,

Yes, we have stock, please feel free to order it. 
Best Regards

Q

Is it finally in stock? In LiveChat they say it's not!

By Lazaros Dec-15/2016 16:39:40

A

Hello Lazaros,

Yes, we have stock, please feel free to order it. 
Best Regards

Q

Are these in stock?

By Jason Dec-15/2016 00:51:02

A

Hello Jason,

Yes, we have stock, please feel free to order it. 
Best Regards

Q

is it in stock in eu warehouse? and one more think , if i order it with DHL option , will i pay customers fees? I am live in EU region( greece )

By Luke Dec-08/2016 09:38:10

A

Hello Luke,

Thanks for your inquiry.

It is in stock in eu warehouse.

For tax, it depends on custom in your country.

You can contact the local cistom to know it.

But if the custom charge tax for this product, you need to pay higher for DHL.

Have a nice one.


Q

The price is in dollar ou Brazil money, tanks.s

By Laercio Apr-28/2017 11:17:56

A

Hello Laercio,

 

You are welcome to view the price in different currencies at the top of our home page. However we only accept payments in US Dollars and Euros.


Once you have paid by PayPal or credit card your order payment will be changed into USD automatically (Except for payments using Euros).


Q

Hello, how much time does GW-4 deliver?

By Laurynas Apr-08/2018 04:46:08

A

Hello Laurynas,
Warehouse Options:  China  G-W-2  G-W-5  G-W-6

Sorry. It is not in GW-4.

Q

dear GB, you mention that the produsct is available on G-W-5 warehouse. Is G-W-5 located in Europe? Does this mean that shipping to Greece will have NO extra fees paid if shipped with DHL? Best regards Demetrio

By Dimitris Bountzouris Mar-19/2018 15:58:15

A

Hello Dimitris,

G-W-5 :Czech Republic

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Would you help declaire for lower value as request at customs declaire? Thank you

By Arief Kurniawan Aug-16/2017 15:05:16

A

Hello Arief,
Thank you for your inquiry.

In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

http: http://www.gearbest.com/about/faq.html 

http: http://www.gearbest.com/about/terms-and-conditions.html 


Q

Hi, I wanna buy this, with keyboard.. where can I buy the keyboard? I want to get it in one time, in one package.

By sze Jul-28/2017 22:03:46

A

Hello sze,
You can see this link http://www.gearbest.com/tablet-accessories/pp_353543.html? ,it should be the suitable keyboard .

When you placed the items ,you can state that you want it to be into one package .

Q

I want to buy this tablet. I am from India. how can I buy this. please suggest any website from where I can get the tablet if not from this website..

By Rajesh V Jul-08/2017 09:58:45

A

Hello Rajesh,

 

Gearbest accepts the following safe and secure payment methods:

1. PayPal

2. Credit card via PayPal

3. Wire transfer

4. Western Union

5. Boleto Bancario via Ebanx


Available payment methods depend on your country. Please add items to your cart and click "Proceed to checkout". Choose your destination country for a list of the available payment methods. 


If you would like to pay by wire transfer or Western Union, please contact us for further details.


Q

hello. I want to buy it. But, i have customs problem in Turkey. Can you write value $20?

By cet Jul-02/2017 13:08:59

A

Hello cet, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

türkiyeye takipli kargo olarak mı gönderiyorsunuz ?

By muzaffer almaz Mar-24/2017 14:53:04

A

Hello muzaffer,
Yes, we send it to Turkey. Have a nice day!

Q

I would like to get the seller tablet. Turkey may be a problem with customs. Can you show the price so you can cross the customs?

By Ayhan Kaya Mar-22/2017 17:09:27

A

Hello Ayhan,
We are sorry, however, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.<br/>Please see our FAQ's about tax here: http://www.gearbest.com/about/faq.html<br/>Kindly also see our terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html

Q

Hello, comes with the z8350 processor? How do I get it sent by DHL? Thanks

By German Jan-17/2017 15:40:43

A

Hello German,
Intel Cherry Trail x5-Z8350 64bit Quad Core 1.44GHz, Up to 1.92GHz

When you check out, you can choose the expedited shipping.

Q

Are there any additional taxes or customs fee to pay if shipping to Italy?

By Enrico Dec-29/2016 16:52:34

A

Hello Enrico,
Unfortunately, taxes on all our products are subject to the local customs policy. The customer is solely responsible for customs taxand any other customs related charges if any exist. Please feel free to consult your local customs office for more details before ordering. Thank you for your inquiry.

Q

This tablet is installed android or remix OS?

By hit skills Feb-01/2017 19:45:14

A

Hello hit,

Thank you for your inquiry.

It has both Windows 10 and Android 5.1 operating systems 

Thank you, Let me know if you need any help.

Have a nice day!