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Customer Q&A

  • All(91)
  • Product Information(73)
  • Stock Status(3)
  • Payment(1)
  • About Shipping(9)
  • Others(5)
Q

Does this product support AirPlay?

By Marie May-13/2018 13:19:24

A

Hello Marie,

It doesn't support AirPlay.

Q

Version 2/16 have bluetooth?

By Sergey Novikov Mar-29/2018 16:17:11

A

Hello Sergey,
Thanks for your inquiry.

Yes, the item has the bluetooth function.

Q

Hi, Can I use my 2TO External HDD ?

By AnDroKtoNe Mar-02/2018 18:32:29

A

Hello AnDroKtoNe,


Yes, you can.

However, if the hard disk exceeds 2TB, it is required to bring the power supply by yourself.

Q

Hi, Do you have device with EU plug now. I am order before few days and you send me US plug with EU adapter. But now,to me interested,is it device come with EU plug directly without extra adapter, or US plug with EU adapter. Thank you very much for answer. Kind regards. Predrag

By Predrag Sep-02/2017 00:08:27

A

Hello Predrag,
Yes we have EU plug in stock now.

Q

Hello Does the device support Turkish language.?

By Murat Aug-22/2017 13:35:35

A

Hello Murat,


Sorry it just can support below languages:

Danish,English,Finnish,Japanese,Korean,Serbian language,Simplified Chinese,Traditional Chinese.

Let me know if you need any further assistance. 


Q

Lo envian a Israel? Deseo saber el precio final, con el gasto de envio incluido.

By Enrique Pose Jul-31/2017 15:48:33

A

Hello Enrique,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Hello, does the device support Croatian language !? Thank you ! LP

By Josip Jul-10/2017 12:03:27

A

Hello Josip,

Language: Danish,English,Finnish,Japanese,Korean,Serbian language,Simplified Chinese,Traditional Chinese 


Sorry, it doesn't support Croatian language.

Hope you can understand.



Q

Do you ship from european ware house

By Jerry Murphy Jul-01/2017 10:10:47

A

Hello Jerry,
We ship the item from CN warehouse.

Q

does this tv box receive spain as it is not listed?

By jesus May-31/2017 23:34:37

A

Hello jesus, 
Thanks for your inquiry.


Please note that it can be shipped to spain 

Q

Bonjour j'ai essayé sue KODI le son en DTSHDMA ne fonctionne pas merci

By Kenzo May-07/2017 12:58:14

A

Hello Kenzo


For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

Does this product support AirPlay?

By Marie May-13/2018 13:19:24

A

Hello Marie,

It doesn't support AirPlay.

Q

Version 2/16 have bluetooth?

By Sergey Novikov Mar-29/2018 16:17:11

A

Hello Sergey,
Thanks for your inquiry.

Yes, the item has the bluetooth function.

Q

Hi, Can I use my 2TO External HDD ?

By AnDroKtoNe Mar-02/2018 18:32:29

A

Hello AnDroKtoNe,


Yes, you can.

However, if the hard disk exceeds 2TB, it is required to bring the power supply by yourself.

Q

Hello Does the device support Turkish language.?

By Murat Aug-22/2017 13:35:35

A

Hello Murat,


Sorry it just can support below languages:

Danish,English,Finnish,Japanese,Korean,Serbian language,Simplified Chinese,Traditional Chinese.

Let me know if you need any further assistance. 


Q

Hello, does the device support Croatian language !? Thank you ! LP

By Josip Jul-10/2017 12:03:27

A

Hello Josip,

Language: Danish,English,Finnish,Japanese,Korean,Serbian language,Simplified Chinese,Traditional Chinese 


Sorry, it doesn't support Croatian language.

Hope you can understand.



Q

does this tv box receive spain as it is not listed?

By jesus May-31/2017 23:34:37

A

Hello jesus, 
Thanks for your inquiry.


Please note that it can be shipped to spain 

Q

Bonjour j'ai essayé sue KODI le son en DTSHDMA ne fonctionne pas merci

By Kenzo May-07/2017 12:58:14

A

Hello Kenzo


For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

What is the difference between UK plug end EU plug plz ?

By Teach May-07/2017 11:03:31

A

Hello Teach,

UK plug only can be used in UK and EU plug can be used in the country of EU.
Kindly check if this size is suitable for you.Let me know if you need any help.

Q

Can it output 4K resolution ?

By Teach May-06/2017 08:20:26

A

Hello Teach, 


Yes. It supports 4K resolution.

Q

ele possui legendas em portugues?

By Deiferson May-05/2017 01:14:49

A

Hello Deiferson,
No ,it does not contain this language .

Q

Hi, Do you have device with EU plug now. I am order before few days and you send me US plug with EU adapter. But now,to me interested,is it device come with EU plug directly without extra adapter, or US plug with EU adapter. Thank you very much for answer. Kind regards. Predrag

By Predrag Sep-02/2017 00:08:27

A

Hello Predrag,
Yes we have EU plug in stock now.

Q

is this product available from EU warehouse? I really need to get it as fast as possible.

By EU warehouse Mar-17/2017 07:44:01

A

Hello EU,
Sorry that we only have this item on China warehouse currenlty.

We suggest you choose expedited shipping for fast delivery.

For Expedited Shipping, the standard shipping time is 3-7 business days. 

Thanks for your interest.

Q

Hi, do you offer any discount for buying bulk?

By Brian Dec-07/2016 14:10:45

A

Hello Brian,


Thank you for your inquiry.  In order to cooperate better, please kindly visit our brother website  http://www.volumebest.com/  for bulk order. We look forward to building a long-term relationship with you.

Thanks for your inquiry.

Q

Hello. If I want to buy two NEXBOX A95X - B7N TV Box Quad core Amlogic S905X - 2GB + 16GB EU PLUG what is your total last price for this two TV Box ?

By POPESCU TIBERIU Jan-30/2017 05:04:03

A

Hi POPESCU,


Thank you for your inquiry.

Please try go place the order, when you check out, you will see the  total last price for this two TV Box.

Have a nice day!

Q

Lo envian a Israel? Deseo saber el precio final, con el gasto de envio incluido.

By Enrique Pose Jul-31/2017 15:48:33

A

Hello Enrique,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Do you ship from european ware house

By Jerry Murphy Jul-01/2017 10:10:47

A

Hello Jerry,
We ship the item from CN warehouse.

Q

i would like to buy nexbox a95x from your place..i am little bit confused as you wrote that from eu warehouse you offer 1gb option..does that mean that i cannot order 2+16gb option from eu warehouse?? (i am from croatia- it is important because if you send this inside eu i will not have to pay other taxes)

By mile Feb-04/2017 10:42:22

A

Hello mile,


You can order 2GB + 16GB version in our EU warehouse. Please check here: http://www.gearbest.com/m-goods-sn-188346009.htm?wid=3 

Thanks for your inquiry.

Q

Hello, where does this box ship from?

By Malone Jan-26/2017 11:51:33

A

Hello Malone,


We will ship it from China.

Thanks for your inquiry.

Q

Hello, will customs charge me VAT and customs fee for this item ? I can choose EU warehouse (im from Croatia). Is there any insurance they won't charge me VAT or customs fee ?

By Marko Jan-08/2017 18:38:45

A

Hello Marko,
Unfortunately, taxes on all our products are subject to the local customs policy. The customer is solely responsible for customs tax and any other customs related charges if any exist. Please feel free to consult your local customs office for more details before ordering. Thank you for your inquiry.

As to the VAT, please consult it with you local tax department.

Q

If i order this TV box from EU warehouse, will i have to pay custom or tax? Is tax already payed in EU? I am asking this because some of my friends needed to pay tax...

By brus Nov-30/2016 07:13:51

A

Hello brus
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.
For more details: http://www.gearbest.com/about/faq.html 

Q

Hi , I need to shipp to Bangladesh, have u sent Bangladesh customers before if yes how can I get this product directly to my location . Thanks.

By zakir Nov-27/2016 05:25:40

A

Hello zakir,

Surely we have customer purchased this item to Bangladesh, usually, we can ship to most countries in the world.

We ship everywhere in the world from the CN warehouse. Usually the package can be delieveried to customer's door, while, for some countries, customer needs to got to their local post office to pick it up    

Thank you for your attention. 

Q

How much time to arrive?

By alvaro Nov-22/2016 22:52:38

A

Hello alvaro,
Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 7-15 working days
2) Registered Air Mail:10-25 working days
3) Unregistered Air Mail:13-30 working days                             

4) Priority Line : 7 - 15 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 

Q

Hey do you guys ship to Serbia ?

By Milos Oct-03/2016 13:42:32

A

Hello Milos,
We can ship it to Serbia.

Q

Kann die Box auch Deutsch? Danke

By Hotte Apr-30/2017 10:59:13

A

Hello Hotte, 


Sorry,This TV box not support German.


Language    Danish,English,Finnish,Japanese,Korean,Serbian language,Simplified Chinese,Traditional Chinese    


Q

My son broke my remote for this box. Can I buy a replacement remote? or would I have to start all the way over and buy a new box?

By Dustie Pittman Apr-28/2017 17:58:41

A

Hello Dustie


For after sales issue, please go to our  Support Center here: http://support.gearbest.com/
For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.

Q

how do i setup hand controller

By pat Jan-18/2017 01:45:01

A

Hello pat

Thank you for your inquiry.

It does not need to set the remote control, you can directly use it. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

will there be a stop and go while steaming?

By earnie Dec-19/2016 20:44:14

A

Hello earnie

Thank you for your inquiry.

This is based on your network speed and resources 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Hi, I would like to order this tv box 2g + 16g and would like to know how I would request an Australian Adapter. Would you send it free or would you charge extra $ ? Thanks.

By Dee Aug-30/2016 11:54:57

A

Dear Dee, 
Thanks for your inquiry.

We will send a power adapter with free to you.

If need any assistance, please feel free to contact us.