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Customer Questions

  • All(102)
  • Product Information(84)
  • Stock Status(3)
  • Payment(1)
  • About Shipping(9)
  • Others(5)
Q

Does this product support AirPlay?

By Marie May-13/2018 13:19:24

A
Hello Marie,It doesn't support AirPlay.
Q

Version 2/16 have bluetooth?

By Sergey Novikov Mar-29/2018 16:17:11

A
Hello Sergey, Thanks for your inquiry.Yes, the item has the bluetooth function.
Q

Hi, Can I use my 2TO External HDD ?

By AnDroKtoNe Mar-02/2018 18:32:29

A
Hello AnDroKtoNe,Yes, you can.However, if the hard disk exceeds 2TB, it is required to bring the power supply by yourself.
Q

Hi, Do you have device with EU plug now. I am order before few days and you send me US plug with EU adapter. But now,to me interested,is it device come with EU plug directly without extra adapter, or US plug with EU adapter. Thank you very much for answer. Kind regards. Predrag

By Predrag Sep-02/2017 00:08:27

A
Hello Predrag, Yes we have EU plug in stock now.
Q

Hello Does the device support Turkish language.?

By Murat Aug-22/2017 13:35:35

A
Hello Murat,Sorry it just can support below languages:Danish,English,Finnish,Japanese,Korean,Serbian language,Simplified Chinese,Traditional Chinese.Let me know if you need any further assistance. 
Q

Lo envian a Israel? Deseo saber el precio final, con el gasto de envio incluido.

By Enrique Pose Jul-31/2017 15:48:33

A
Hello Enrique,You can see the shipping cost and delivery time during the checkout. Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  
Q

Hello, does the device support Croatian language !? Thank you ! LP

By Josip Jul-10/2017 12:03:27

A
Hello Josip,Language: Danish,English,Finnish,Japanese,Korean,Serbian language,Simplified Chinese,Traditional Chinese Sorry, it doesn't support Croatian language.Hope you can understand.
Q

Do you ship from european ware house

By Jerry Murphy Jul-01/2017 10:10:47

A
Hello Jerry, We ship the item from CN warehouse.
Q

does this tv box receive spain as it is not listed?

By jesus May-31/2017 23:34:37

A
Hello jesus, Thanks for your inquiry.Please note that it can be shipped to spain 
Q

Bonjour j'ai essayé sue KODI le son en DTSHDMA ne fonctionne pas merci

By Kenzo May-07/2017 12:58:14

A
Hello KenzoFor after sales issue, please go to our  Support Center here: http://support.gearbest.com/For a faster reply, please select the right question type.We kindly ask you to submit one ticket per topic(i.e order).We will reply you within 24 hours except on weekends and public holidays.