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Customer Q&A

  • All(77)
  • Product Information(59)
  • Stock Status(2)
  • Payment(1)
  • About Shipping(9)
  • Others(6)
Q

Do you ship free to El Salvador, central America

By Ricardo Jun-27/2017 21:25:54

A

Hello Ricardo,
We are sorry we can't ship to the address.

Q

Hi there! If I ordered one of these in silver could the case come in black? Best Regards!

By Ricardo Jun-19/2017 22:22:28

A

Hello Ricardo, 
Thanks for your inquiry.


Please note that it will deliver the color you ordered.

Q

Does it come with the full case

By owonikokoyusuftobi Jun-19/2017 16:17:12

A

Hello owonikokoyusuftobi,

Here are its Package Contents:


Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Leather Case: 1 
Screen Protector: 1 

User Manual: 1 
SIM Needle: 1


Let me know if you need any help.

Q

how many day can it take to rich Nigeria at were i stay

By owonikokoyusuftobi Jun-19/2017 16:13:53

A

Hello owonikokoyusuftobi,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

You can declare a lower value? Because in my country we are taxed

By Rodolfo Villela Alves Jun-12/2017 03:45:25

A

Hello Rodolfo,
Thanks for your inquiry.

Sorry, we cannot declare a lower value for your order.

Q

Hi can you include a 16gb sd card if I buy this, thanks Craig

By Craig Jun-09/2017 05:30:22

A

Hello Craig,
Thansk for your inquiry.

We have checked it for you, we are so sorry to tell you that there is no 16gb sd card come with it.

Q

Will this phone work in Canadian mobile network, such as Bell Canada, Rogers or Telus? Thanks, Peter

By Peter Tarle May-30/2017 02:57:35

A

Hello Peter,
Thank you for your inquiry.

Please check the network here http://maps.mobileworldlive.com/.

Network: 
WiFi: 802.11 b/g/n 2.4GHz
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz

Let me know if you need any help.

Q

Hi there. Does the tempered glass and black mobile case come with the black phone? Or will you only receive those with the silver phone? Thank you

By Rio May-27/2017 01:09:40

A

Hello Rio, 


Please check the package contents:

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Leather Case: 1 
Screen Protector: 1 
User Manual: 1 
SIM Needle: 1

There are case and tempered glass for item is each color.

Q

hi does have a gyroscope thanks.

By george May-18/2017 13:39:57

A

Hello george,


Sensor: Ambient Light Sensor,E-Compass,Gravity Sensor,Gyroscope,Hall Sensor 

Q

Why shipping cost from HK-2 warehouse is so high? while shipping from CN or HK cost just between $1 - $3 usd.

By ruddy gamarra Apr-28/2017 02:35:09

A

Hello ruddy,

 

We provide the best price for international shipments available, even though we ship all our items from China.

Kindly note that shipping fees are charged by the shipping company and not by Gearbest directly.

 

Please take a look at our affordable shipping methods here:http://www.gearbest.com/about/shipping-methods.html 


Q

Hi there! If I ordered one of these in silver could the case come in black? Best Regards!

By Ricardo Jun-19/2017 22:22:28

A

Hello Ricardo, 
Thanks for your inquiry.


Please note that it will deliver the color you ordered.

Q

Does it come with the full case

By owonikokoyusuftobi Jun-19/2017 16:17:12

A

Hello owonikokoyusuftobi,

Here are its Package Contents:


Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Leather Case: 1 
Screen Protector: 1 

User Manual: 1 
SIM Needle: 1


Let me know if you need any help.

Q

Will this phone work in Canadian mobile network, such as Bell Canada, Rogers or Telus? Thanks, Peter

By Peter Tarle May-30/2017 02:57:35

A

Hello Peter,
Thank you for your inquiry.

Please check the network here http://maps.mobileworldlive.com/.

Network: 
WiFi: 802.11 b/g/n 2.4GHz
2G: GSM 850/900/1800/1900MHz
3G: WCDMA 900/2100MHz
4G: FDD-LTE 800/900/1800/2100/2600MHz

Let me know if you need any help.

Q

Hi there. Does the tempered glass and black mobile case come with the black phone? Or will you only receive those with the silver phone? Thank you

By Rio May-27/2017 01:09:40

A

Hello Rio, 


Please check the package contents:

Cell Phone: 1 
Power Adapter: 1 
USB Cable: 1 
Leather Case: 1 
Screen Protector: 1 
User Manual: 1 
SIM Needle: 1

There are case and tempered glass for item is each color.

Q

hi does have a gyroscope thanks.

By george May-18/2017 13:39:57

A

Hello george,


Sensor: Ambient Light Sensor,E-Compass,Gravity Sensor,Gyroscope,Hall Sensor 

Q

Hello, this is a dual sim + tf card or 1 sim + tf card

By Sylvain Apr-06/2017 09:48:39

A

Hello Sylvain,
It is dual sim card and TF card up to 128GB (not included)

Q

This one has gyroscope?

By Carlos Mar-27/2017 16:59:23

A

Hello Carlos,
Additional Features:  3G,4G,Alarm,Bluetooth,Browser,Calculator,Calendar,Fingerprint recognition,GPS,MP3,MP4,People,Wi-Fi                                                

Q

Does this work for all Australian frequencies, 3G and 4G ?

By Finn.C Mar-11/2017 07:29:22

A

Hello Finn.C,


Network:
   WiFi: 802.11 b/g/n 2.4GHz
   2G: GSM 850/900/1800/1900MHz
   3G: WCDMA 900/2100MHz
   4G: FDD-LTE 800/900/1800/2100/2600MHz

Please ensure local area network is compatible.  click here: http://maps.mobileworldlive.com/network.php?cid=107&cname=Australia   for Network Frequency of your country. Please check with your carrier/provider before purchasing this item.

Thanks for your inquiry.

Q

Does the box contain tampered glass or case for the phone? That is what it looks like in the photos above.

By Manolis Mar-11/2017 01:37:07

A

Hello Manolis,

Package content:

Cell Phone*1    

Power Adapter*1    

USB Cable*1    

Leather Case*1    

Screen Protector*1    

User Manual*1    

SIM Needle*1 

There are a screen protector and leather case.

Thanks for your inquiry and support.

Q

Hi, it is work with 3g and 4g of Mexico.

By Armando Feb-23/2017 16:14:02

A

Hello Armando,
It works with 3g and 4 g in Mexico. 

Q

Do you have Full Body Case for Ulefone Metal, in Spain? Thanks

By Nuno Jan-16/2017 12:01:47

A

Hello Nuno,

Thank you for your inquiry.

For your reference:http://www.gearbest.com/ulefone-metal-case-_gear/;

We mainly engage in online business for now, please feel free to make your order. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Hello, does the free gift (metal high end flip case & Tempered glass) aply only to Silver color OR it can aply to GOLD color that ia want to buy? Thank you ,waiting for your reply.

By DIMITRIOS GKIOUZELIS Nov-22/2016 23:30:38

A

Hello DIMITRIOS,

Please note that the free accessories are for this type of phone(all colors). Thank you for your attention. 

Q

You can declare a lower value? Because in my country we are taxed

By Rodolfo Villela Alves Jun-12/2017 03:45:25

A

Hello Rodolfo,
Thanks for your inquiry.

Sorry, we cannot declare a lower value for your order.

Q

Do you ship free to El Salvador, central America

By Ricardo Jun-27/2017 21:25:54

A

Hello Ricardo,
We are sorry we can't ship to the address.

Q

how many day can it take to rich Nigeria at were i stay

By owonikokoyusuftobi Jun-19/2017 16:13:53

A

Hello owonikokoyusuftobi,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Why shipping cost from HK-2 warehouse is so high? while shipping from CN or HK cost just between $1 - $3 usd.

By ruddy gamarra Apr-28/2017 02:35:09

A

Hello ruddy,

 

We provide the best price for international shipments available, even though we ship all our items from China.

Kindly note that shipping fees are charged by the shipping company and not by Gearbest directly.

 

Please take a look at our affordable shipping methods here:http://www.gearbest.com/about/shipping-methods.html 


Q

Ulefone металл имеет сертификат соответствия для Российской Федерации чтобы не иметь проблем с таможней? Если имеет может быть предоставлен при покупке телефона вложенный в посылку? Спасибо удачного дня.

By Александр Apr-18/2017 22:06:36

A

Hello Александр,

We can offer CE after you ordered it.


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi, How I can receiving this mobile in Portugal without any issues regarding the portugues customs. What will be the best way/method to shipp out to Portugal? Thanks

By Dave Mar-14/2017 12:09:09

A

Hello Dave


Thank you for your inquiry.

Customs issue is out of our range.

Please feel free to make your choice. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

Do you provide the tracking code for Brazil? And how can I use my GB wallet to cash in your store?

By Linyker Goes Jan-06/2017 13:04:16

A

Hello Linyker,


When we ship it out we will send you a confirmation email with tracking number.

Please note that for unregistered air mail.  The tracking number can only track the information while the package is in china. After it left China. It will only update while it is in the customs.

You can refer to here: http://www.gearbest.com/m-article.htm?id=111 , there are the steps about how to use GB wallet

Thanks for your inquiry.

Q

Привет! Как хорошо Вы упаковываете Ваш товар при отправке? Я очень волнуюсь о качестве и надежности упаковки и сохранности товара в целости и сохранности.

By Dmitriy Nov-22/2016 18:52:53

A

Здравствуйте Дмитрий,

Мы грузим с его оригинальной упаковке с хорошей защитой пожалуйста. В то же время, пожалуйста, будьте уверены, что мы будем иметь строгий QC перед заказом груза, вы получите телефон в хорошей функции.

Спасибо за Ваше внимание.

Q

Hello, how long does it take to delivery in USA?

By Cris Sep-29/2016 03:19:10

A

Hello Cris,
We generally require between 3-7 business days to arrange shipment upon payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
A. Expedited Shipping: Around 3-7 business days to arrive.
B. Standard Shipping: Between 7-10 business days to be delivered.
C. Flat Rate Shipping: Between 10-25 business days to be received.
For more shipping details http://www.gearbest.com/about/shipping-methods.html

Q

it is true that on September 2 until there are no deliveries I did order on 8.08

By Irimia Aug-09/2016 12:15:08

A

Hello Irimia,
http://www.gearbest.com/m-goods-sn-188854102.htm  Dispatch: Ships on Sep 3 

When you placed an order ,we will ship your order on Sep 3 .

Please kindly check our website .

 

Q

Hi can you include a 16gb sd card if I buy this, thanks Craig

By Craig Jun-09/2017 05:30:22

A

Hello Craig,
Thansk for your inquiry.

We have checked it for you, we are so sorry to tell you that there is no 16gb sd card come with it.

Q

Romanian languge? Tank you

By marius olaru Mar-09/2017 16:12:19

A

HI marius,


We suggest you can kindly view http://prntscr.com/ei6px8 to check the language.

Have a nice day.

Q

Does this device have warranty?? If it does how many years???

By Bill.Sot.6 Dec-27/2016 16:08:43

A

Hello Bill,

Please check it here.
http://www.gearbest.com/about/warranty-and-return.html

Q

Οταν λετε με "sw" απο 2 mp σε 5mp τι ακριβως εννοειται? Ευχαριστω.

By ΑΝΤΩΝΗΣ Sep-25/2016 08:21:22

A

Γεια ΑΝΤΩΝΗΣ,

SW 5.0MP είναι η τιμή κενότητα, η 2MP είναι η πραγματική pixel. Ευχαριστω για την προσοχη σας.

Q

You can place a micro SD card with two sim cards?

By kris Aug-29/2016 10:03:28

A

Hi,kris

Thanks for your inquiry.

SIM Card Slot: Dual SIM,Dual Standby 
SIM Card Type: Micro SIM Card,Nano SIM Card

External Memory: TF card up to 128GB (not included)

You can place a micro SD card with two sim cards.

Q

Hello, how long is the warranty?

By Anton Aug-12/2016 12:15:35

A

Hello Anton,

It is with one year warranty. Please kindly review our warranty here : http://www.gearbest.com/about/warranty-and-return.html

Any issue you can feel free to contact us from your order, we will settle your issue.       

Thanks for your attention.