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Customer Questions

  • All(77)
  • Product Information(59)
  • Stock Status(2)
  • Payment(1)
  • About Shipping(9)
  • Others(6)
Q

Do you ship free to El Salvador, central America

By Ricardo Jun-27/2017 21:25:54

A
Hello Ricardo, We are sorry we can't ship to the address.
Q

Hi there! If I ordered one of these in silver could the case come in black? Best Regards!

By Ricardo Jun-19/2017 22:22:28

A
Hello Ricardo, Thanks for your inquiry.Please note that it will deliver the color you ordered.
Q

Does it come with the full case

By owonikokoyusuftobi Jun-19/2017 16:17:12

A
Hello owonikokoyusuftobi, Here are its Package Contents:Cell Phone: 1 Power Adapter: 1 USB Cable: 1 Leather Case: 1 Screen Protector: 1 User Manual: 1 SIM Needle: 1Let me know if you need any help.
Q

how many day can it take to rich Nigeria at were i stay

By owonikokoyusuftobi Jun-19/2017 16:13:53

A
Hello owonikokoyusuftobi,Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 
Q

You can declare a lower value? Because in my country we are taxed

By Rodolfo Villela Alves Jun-12/2017 03:45:25

A
Hello Rodolfo, Thanks for your inquiry.Sorry, we cannot declare a lower value for your order.
Q

Hi can you include a 16gb sd card if I buy this, thanks Craig

By Craig Jun-09/2017 05:30:22

A
Hello Craig, Thansk for your inquiry.We have checked it for you, we are so sorry to tell you that there is no 16gb sd card come with it.
Q

Will this phone work in Canadian mobile network, such as Bell Canada, Rogers or Telus? Thanks, Peter

By Peter Tarle May-30/2017 02:57:35

A
Hello Peter, Thank you for your inquiry.Please check the network here http://maps.mobileworldlive.com/.Network: WiFi: 802.11 b/g/n 2.4GHz2G: GSM 850/900/1800/1900MHz3G: WCDMA 900/2100MHz4G: FDD-LTE 800/900/1800/2100/2600MHzLet me know if you need any help.
Q

Hi there. Does the tempered glass and black mobile case come with the black phone? Or will you only receive those with the silver phone? Thank you

By Rio May-27/2017 01:09:40

A
Hello Rio, Please check the package contents:Cell Phone: 1 Power Adapter: 1 USB Cable: 1 Leather Case: 1 Screen Protector: 1 User Manual: 1 SIM Needle: 1There are case and tempered glass for item is each color.
Q

hi does have a gyroscope thanks.

By george May-18/2017 13:39:57

A
Hello george,Sensor: Ambient Light Sensor,E-Compass,Gravity Sensor,Gyroscope,Hall Sensor 
Q

Why shipping cost from HK-2 warehouse is so high? while shipping from CN or HK cost just between $1 - $3 usd.

By ruddy gamarra Apr-28/2017 02:35:09

A
Hello ruddy, We provide the best price for international shipments available, even though we ship all our items from China.Kindly note that shipping fees are charged by the shipping company and not by Gearbest directly. Please take a look at our affordable shipping methods here:http://www.gearbest.com/about/shipping-methods.html