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Customer Q&A

  • All(30)
  • Product Information(11)
  • Stock Status
  • Payment(1)
  • About Shipping(15)
  • Others(3)
Q

how many inch?

By katrinna Feb-04/2019 23:51:26

A

Hello Katrinna,

Product size (L x W x H): 58.40 x 16.80 x 17.80 cm / 22.99 x 6.61 x 7.01 inches.

Q

hi, if my weight is 80kg, how long or how far i could drive it with fully loaded battery? thanks for the response.

By FDisk Aug-27/2018 21:44:03

A

Hello FDisk, 

Thank you for your inquiry.

The normal is more than 1 hour.

This is related to the environment and road conditions used.


Q

Can you send it to Cyprus ?

By DreaMaker Aug-21/2018 19:51:52

A

Hello DreaMaker,


We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

Does he come with the charger?

By Daniel Schulz Jun-04/2018 00:08:26

A

Hello Daniel,
Yes.
Package Contents: 1 x Hiwheel Q3 2 Wheels Self Balancing Scooter, 1 x Charger, 1 x English User Manual, 2 x Shockproof Band

Q

hello... I am interesting about 35-40 piece... Do you know if i will pay extra fees to delivery in Greece?

By Valantis Apr-18/2018 12:24:33

A

Hello Valantis,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

hi may i add bluthoot?

By fernando Apr-03/2018 14:18:37

A

Hello fernando,
Thanks for your inquiry.

Sorry, the item does not support bluetooth.

Q

Is the battery safe, and does it have CE Certification?

By Bentrup Mar-13/2018 17:26:05

A

Hello Bentrup, 

The battery is safe and it havs CE Certification.

Let me know if you need any help.

Q

How many days does it take to ship to the uk?

By Charl Mar-02/2018 16:43:37

A

Hello Charl,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Can you ship to Australia

By Jeff Mar-02/2018 10:56:44

A

Hello Jeff,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.

Q

hi, can be this item shipped to Mexico?

By Little Feb-28/2018 18:32:11

A

Hello Little,


We are located in China and we ship amazing items worldwide.

Feel free to place an order today.


If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.


Q

how many inch?

By katrinna Feb-04/2019 23:51:26

A

Hello Katrinna,

Product size (L x W x H): 58.40 x 16.80 x 17.80 cm / 22.99 x 6.61 x 7.01 inches.

Q

hi, if my weight is 80kg, how long or how far i could drive it with fully loaded battery? thanks for the response.

By FDisk Aug-27/2018 21:44:03

A

Hello FDisk, 

Thank you for your inquiry.

The normal is more than 1 hour.

This is related to the environment and road conditions used.


Q

Does he come with the charger?

By Daniel Schulz Jun-04/2018 00:08:26

A

Hello Daniel,
Yes.
Package Contents: 1 x Hiwheel Q3 2 Wheels Self Balancing Scooter, 1 x Charger, 1 x English User Manual, 2 x Shockproof Band

Q

hi may i add bluthoot?

By fernando Apr-03/2018 14:18:37

A

Hello fernando,
Thanks for your inquiry.

Sorry, the item does not support bluetooth.

Q

Is the battery safe, and does it have CE Certification?

By Bentrup Mar-13/2018 17:26:05

A

Hello Bentrup, 

The battery is safe and it havs CE Certification.

Let me know if you need any help.

Q

If shipped to the UK would the Hoverboard be sent with a UK power supply/lead/plug?

By Adrian Dec-31/2017 10:03:45

A

Hello Adrian,
Thanks for your inquiry.

Yes, the item comes with EU PLUG.

Q

What is the weight limit for the rider?

By TASHA Rodriguez Dec-16/2017 01:41:57

A

Hello TASHA,
Thanks for your inquiry.

Max Payload: 120kg.

Q

What is the maximum kg.

By murtaza Sep-23/2017 06:53:24

A

Hello murtaza,

With aluminum alloy hub and high-quality rubber wheels, ensuring the weight capacity around 100kg

Product weight: 10.3000 kg 
Package weight: 12.0500 kg     


Q

Hi - how do I turn the thing on or know its working, I am currently charging it at work and want it ready to go on xmas day for my son. Thankyou

By Toni Duckworth Dec-23/2016 12:14:09

A

Hello Toni,

The charging time for this item is 1-2 hours.

Then press and hold the power button until indicators on both sides are started to flash
After indicators flash for 8 times, turn off the scooter
Turn on the scooter after several seconds, then you can ride it

Q

Pls advise IP-XX (67) charatc-s or something

By Maxim Oct-03/2016 12:38:34

A

Hi,Maxim

Thanks for your inquiry.

It is not waterproof.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

hello... I am interesting about 35-40 piece... Do you know if i will pay extra fees to delivery in Greece?

By Valantis Apr-18/2018 12:24:33

A

Hello Valantis,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Can you send it to Cyprus ?

By DreaMaker Aug-21/2018 19:51:52

A

Hello DreaMaker,


We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

How many days does it take to ship to the uk?

By Charl Mar-02/2018 16:43:37

A

Hello Charl,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Can you ship to Australia

By Jeff Mar-02/2018 10:56:44

A

Hello Jeff,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.

Q

hi, can be this item shipped to Mexico?

By Little Feb-28/2018 18:32:11

A

Hello Little,


We are located in China and we ship amazing items worldwide.

Feel free to place an order today.


If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.


Q

Will it ship to United States by Christmas? How much for shipping cost?

By Laura Henckel Dec-08/2017 08:15:07

A

Hello Laura,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

would we have it delivered to Ireland before Christmas ?

By Pauline Hazel Nov-29/2017 12:58:46

A

Hello Pauline,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Look I am getting very anoied because you can't post this to Australia could you tell me when you can can get it shipped here.

By Samuel Nov-05/2017 03:13:13

A

Dear Samuel,


Thank you for your inquiry.

We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

hi, can be this item shipped to United Kingdom ?

By Patrick Oct-22/2017 17:03:36

A

Hello Patrick,


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

hi, can be this item shipped to Slovakia? There is no shipping method available, is problem to ship to Europe?

By BlasterXXL Oct-18/2017 13:50:00

A

Hello BlasterXXL,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

this take how many days to ship in india

By saatvik Sep-11/2017 10:49:25

A

Hello saatvik,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Why can not I order this scooter in Ukraine !? What scooters can I order in Ukraine?

By SERGEY Apr-25/2017 08:45:30

A

Hello SERGEY,


I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

people say they blow up and catch fire all over youtube reports are saying don't get them because they blow up and get set on fire do they really blow up .I am thinking of getting one for my birthday can some one tell me if theres blow up or not. is the plug is good condition and were do they come from.

By Aaron Apr-17/2017 21:17:47

A

Hello Aaron,


We are located in China and we ship amazing items worldwide.

All of our items go through a QC check prior to shipping. We are confident you will be happy with the quality of our items.

Package Contents: 1 x Hiwheel Q3 2 Wheels Self Balancing Scooter, 1 x Charger, 1 x English User Manual, 2 x Shockproof Band.

Feel free to place an order today.


Q

Are the any electrical certification for Germany/Europe (CE for ex) sometimes the coustum deny the deliveranc

By Guido Jan-22/2017 13:06:36

A

Hello Guido,


Yes, it has CE certificate. Please contact our after sale support center to get it in that time: http://support.gearbest.com/ 

Thanks for your inquiry.