All
Product keywords
Please enter the email address account

Customer Questions

  • All(143)
  • Product Information(96)
  • Stock Status(7)
  • Payment(1)
  • About Shipping(31)
  • Others(6)
Q

Hello. I bought this one but I can't find this wallpaper. How can help me?

By rashid Jun-17/2018 22:03:42

A
Dear Rashid,Please refer to this link https://www.gearbest.com/laptop-accessories-c_11844/ If there is available part for this item, you can find via this link.
Q

Do you send it to Brazil?

By Philipe Benevides Apr-30/2018 17:18:32

A
Hello Philipe, If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.
Q

Hi there, if i get the gold version, is the keyboard in english or chinese symbols?

By Shahil Budhoo Mar-26/2018 05:05:27

A
Hello Shahil,Warm Prompt: Xiaomi Air 12 has two OS versions for option (Windows 10 Home Chinese Version, Not Activated Windows 10 Home English Version). If you purchase Xiaomi Air 12 pre-installed with Windows 10 Home Chinese version, you should pay attention on when you change the language, some things will still be shown in Chinese. This will certainly not compromise usage or downloaded applications. 
Q

Hi, can you make a laser engraving with russian keyboard layout.

By Aleksandr Mar-19/2018 16:19:11

A
Hello Aleksandr, We can't make a laser engraving with russian keyboard layout.Let me know if you need any help.
Q

if I buy "M3-7Y30 4GB + 128GB" the physical keyboard comes English? If I format it, can everything be in English?

By Gabriel Mar-15/2018 02:49:50

A
Dear Gabriel,The item is Chinese Version.Warm Prompt: Xiaomi Air 12 has two OS versions for option (Windows 10 Home Chinese Version, Not Activated Windows 10 Home English Version). If you purchase Xiaomi Air 12 pre-installed with Windows 10 Home Chinese version, you should pay attention on when you change the language, some things will still be shown in Chinese. 
Q

Can this laptop be upgraded to 8gb ram and wich ram should i buy

By Theologis Feb-14/2018 13:09:12

A
Hello Theologis,No, it is 4RAM, we have stock, please feel free to order it. Best Regards
Q

I am in Australia for only 3 weeks and if I order it today, will it reach me in the time frame?

By Anmol Feb-14/2018 08:56:11

A
Hello Anmol,Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 
Q

Hello. if If I order this laptop from the warehouse G-W-4, will I need to pay the customs tax and fee? Delivery to England.

By Leonids Feb-12/2018 09:10:22

A
Hello Leonids,If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html 
Q

Is the M3-7Y30 4GB + 256GB comes with Windows 10 in Chinese?

By Sánchez Feb-08/2018 12:37:45

A
Hello Sánchez, This item is Chinese version . Windows OS is built-in Chinese language pack .
Q

Is it possible to get the gold laptop with an English version of Windows?

By Nate Nov-27/2017 23:19:03

A
Hello Nate,Sorry the gold one are all Chinese Version. Let me know if you need any further assistance.