All
Product keywords
Please enter the email address account

Customer Q&A

  • All(83)
  • Product Information(45)
  • Stock Status(7)
  • Payment(1)
  • About Shipping(24)
  • Others(5)
Q

Hello. I bought this one but I can't find this wallpaper. How can help me?

By rashid Jun-17/2018 22:03:42

A

Dear Rashid,


Please refer to this link https://www.gearbest.com/laptop-accessories-c_11844/

If there is available part for this item, you can find via this link.

Q

Do you send it to Brazil?

By Philipe Benevides Apr-30/2018 17:18:32

A

Hello Philipe,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.


Q

Hi there, if i get the gold version, is the keyboard in english or chinese symbols?

By Shahil Budhoo Mar-26/2018 05:05:27

A

Hello Shahil,
Warm Prompt: Xiaomi Air 12 has two OS versions for option (Windows 10 Home Chinese Version, Not Activated Windows 10 Home English Version). If you purchase Xiaomi Air 12 pre-installed with Windows 10 Home Chinese version, you should pay attention on when you change the language, some things will still be shown in Chinese. This will certainly not compromise usage or downloaded applications. 

Q

Hi, can you make a laser engraving with russian keyboard layout.

By Aleksandr Mar-19/2018 16:19:11

A

Hello Aleksandr, 
We can't make a laser engraving with russian keyboard layout.

Let me know if you need any help.

Q

if I buy "M3-7Y30 4GB + 128GB" the physical keyboard comes English? If I format it, can everything be in English?

By Gabriel Mar-15/2018 02:49:50

A

Dear Gabriel,


The item is Chinese Version.

Warm Prompt: Xiaomi Air 12 has two OS versions for option (Windows 10 Home Chinese Version, Not Activated Windows 10 Home English Version). If you purchase Xiaomi Air 12 pre-installed with Windows 10 Home Chinese version, you should pay attention on when you change the language, some things will still be shown in Chinese. 

Q

Can this laptop be upgraded to 8gb ram and wich ram should i buy

By Theologis Feb-14/2018 13:09:12

A

Hello Theologis,
No, it is 4RAM, we have stock, please feel free to order it.
Best Regards

Q

I am in Australia for only 3 weeks and if I order it today, will it reach me in the time frame?

By Anmol Feb-14/2018 08:56:11

A

Hello Anmol,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello. if If I order this laptop from the warehouse G-W-4, will I need to pay the customs tax and fee? Delivery to England.

By Leonids Feb-12/2018 09:10:22

A

Hello Leonids,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Is the M3-7Y30 4GB + 256GB comes with Windows 10 in Chinese?

By Sánchez Feb-08/2018 12:37:45

A

Hello Sánchez, 
This item is Chinese version . Windows OS is built-in Chinese language pack .


Q

Is it possible to get the gold laptop with an English version of Windows?

By Nate Nov-27/2017 23:19:03

A

Hello Nate,


Sorry the gold one are all Chinese Version. 


Let me know if you need any further assistance. 


Q

Hi there, if i get the gold version, is the keyboard in english or chinese symbols?

By Shahil Budhoo Mar-26/2018 05:05:27

A

Hello Shahil,
Warm Prompt: Xiaomi Air 12 has two OS versions for option (Windows 10 Home Chinese Version, Not Activated Windows 10 Home English Version). If you purchase Xiaomi Air 12 pre-installed with Windows 10 Home Chinese version, you should pay attention on when you change the language, some things will still be shown in Chinese. This will certainly not compromise usage or downloaded applications. 

Q

if I buy "M3-7Y30 4GB + 128GB" the physical keyboard comes English? If I format it, can everything be in English?

By Gabriel Mar-15/2018 02:49:50

A

Dear Gabriel,


The item is Chinese Version.

Warm Prompt: Xiaomi Air 12 has two OS versions for option (Windows 10 Home Chinese Version, Not Activated Windows 10 Home English Version). If you purchase Xiaomi Air 12 pre-installed with Windows 10 Home Chinese version, you should pay attention on when you change the language, some things will still be shown in Chinese. 

Q

Can this laptop be upgraded to 8gb ram and wich ram should i buy

By Theologis Feb-14/2018 13:09:12

A

Hello Theologis,
No, it is 4RAM, we have stock, please feel free to order it.
Best Regards

Q

Is the M3-7Y30 4GB + 256GB comes with Windows 10 in Chinese?

By Sánchez Feb-08/2018 12:37:45

A

Hello Sánchez, 
This item is Chinese version . Windows OS is built-in Chinese language pack .


Q

Is it possible to get the gold laptop with an English version of Windows?

By Nate Nov-27/2017 23:19:03

A

Hello Nate,


Sorry the gold one are all Chinese Version. 


Let me know if you need any further assistance. 


Q

Hi, How the golden version is with almost 100$ more expensive ? Best Regards, Radoslav Hristov

By Radoslav Hristov Oct-22/2017 18:31:25

A

Hello Radoslav,
The price is decided by our system, it out of our control.

Q

Can we change the language of windows 10 chinese version to Italian?

By Luca Sep-24/2017 13:02:26

A

Hello Luca,

You can't changed the version as you asked.

Q

Do you have a UK keyboard layout? Do you have a UK plug?

By damsons Sep-07/2017 15:40:40

A

Hello damsons,
Thank you for your inquiry.

There is no UK keyboard layout.

We will send an adapter with all our products according to the order's country of delivery.

Let me know if you need any help.

Q

when will you have dolden ones back in stock?

By emilily Aug-29/2017 18:32:17

A

Hello emilily,
We have checked it for you and found the item is in stock in HK warehouse and HK-2 warehosue, you can order it.

Q

Can I install Linux on it?

By Jan Aug-24/2017 13:33:29

A

Hello Jan,

Yes, you can install Linux.

But we don't suggest you do that as it will cause some windows function loss.

Q

Do you have the golden version xiaomi 12 256Gb in stock? What's the expected shipping time?

By Luis Nov-11/2017 19:27:28

A

Hello Luis
Yes, we have stock, please feel free to order it. 

Generally it can be shipped within 3-7 business days after the payment. The exact processing time varies depending on the item.
Please refer to our shipping estimation below:
1) Expedited Shipping: 3-7 working days 
2) Unregistered Air Mail & Registered Air Mail:10-40 working days
3) Priority Line : 5- 25 working days(Only for partial countries)
Learn more information about shipping from http://www.gearbest.com/about/shipping-methods.html 



Q

Is this item currently in stock or is it back ordered?

By Tylr Oct-07/2017 15:42:19

A

Hello Tylr,
This item back-ordered, we except ship this item between Oct 11 - Oct 14.

Q

Hi again, Yes , but in your 'Specifications' you have photos with Gray Colour for same laptop. Is my reason for my question. In future you dont have this laptop in gray colour?

By Bruno Jan-24/2017 13:08:36

A

Hello Bruno,
Sorry we don't have the time for that now.

Q

Hi, I would like to know if you have gray colour or when do you have this colour? Thanks

By Bruno Jan-23/2017 22:38:17

A

Hi Bruno,


Thank you for your inquiry.

So sorry to tell you that there is no gray colour for this prodcut.

Have a nice day!

Q

Hi, I would like to know if you have gray colour or when do you have this colour? Thanks

By Bruno Jan-23/2017 22:38:16

A

Hi Bruno,


Please kindly note there has no gray color to sell on our website, as for the golden color, it si available now.

Have a nice day.


Q

Hey, any informations about when the silver one will be in stock again? Cheers, Lena

By Kranz Jan-17/2017 14:28:20

A

Hello Kranz,

Thank you for your inquiry.

We are trying hard to restock it and we will restock it as soon as possible.

Please feel free to refer to other items: http://www.gearbest.com/laptop-_gear/.

Thank you, Let me know if you need any help.

Have a nice day!


Q

is there any chance to get this fro EU warehouse ? when this product will arrive in EU to avoid paiing taxes and custom duties?

By sandigno Jan-12/2017 12:09:28

A

Hello sandigno, 


Thank you for your inquiry.

I am sorry we only have it in China warehouse.

Q

I want to order this laptop. But I need to mark this product as "tablet pc" and indicate the cost of $ 100. Can you do it for me?

By Orion.kz Jun-13/2017 05:22:45

A

Hello Orion.kz,
We are sorry we can't.

Q

Do you send it to Brazil?

By Philipe Benevides Apr-30/2018 17:18:32

A

Hello Philipe,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.


Q

I am in Australia for only 3 weeks and if I order it today, will it reach me in the time frame?

By Anmol Feb-14/2018 08:56:11

A

Hello Anmol,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello. if If I order this laptop from the warehouse G-W-4, will I need to pay the customs tax and fee? Delivery to England.

By Leonids Feb-12/2018 09:10:22

A

Hello Leonids,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hello, I must pay customs tax and fee (czech.republic)

By Martin. CZ Nov-06/2017 09:16:21

A

Hello Martin.,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

is there any customs tax or not ???

By Medhat Ibsais Oct-26/2017 13:43:38

A

Hello Medhat,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

I bought the laptop on 08.10 and still waiting for any information. The shipment status is "processing". Can you give me information when it will be send?

By Michał Oct-18/2017 15:39:57

A

Hello Michał,
We except ship this item between Oct 22 - Oct 25.

Q

I just bought this on 01/10, but it's still in processing. When will you send this?

By Buntita Oct-18/2017 12:45:03

A

Hello Buntita,
We are sorry this item not in stock now, we except ship between Nov 17 - Nov 22.

Q

I bought the laptop on 12/10. When will you send the product? In shipment status it is still processing, today is 17/10. I would appreciate any information.

By Paula Oct-17/2017 11:10:50

A

Hello Paula,
We are sorry this item not in stock, we will ship to you between Oct 21 - Oct 24.

Q

Does priority line (eu express) shipping means that you send item via post? First to Europe country then to the destination country?

By Emilis Oct-17/2017 09:31:43

A

Hello Emilis,
Yes.

Q

Does this product ship FROM inside the EU? I need to have it shipped to Spain and, in order to not pay the customs fee, I need it to be shipped from inside Europe

By Gianmarco Sep-12/2017 11:32:29

A

Hello Gianmarco,
We are sorry this item in stock in HK warehouse only.

Q

Hello. I bought this one but I can't find this wallpaper. How can help me?

By rashid Jun-17/2018 22:03:42

A

Dear Rashid,


Please refer to this link https://www.gearbest.com/laptop-accessories-c_11844/

If there is available part for this item, you can find via this link.

Q

Hi, can you make a laser engraving with russian keyboard layout.

By Aleksandr Mar-19/2018 16:19:11

A

Hello Aleksandr, 
We can't make a laser engraving with russian keyboard layout.

Let me know if you need any help.

Q

Hi, there How many days after order can I receive the product ? If I move to another city when the product being on the way, could you change the delivery address for me?

By lei liu Jun-17/2017 00:55:57

A

Hello lei,

Once the item has been shipped out, we can't change the shipping address for you.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello, I want to know if it is possible to buy this laptop without windows licence. For instance I want to install linux Ubuntu so I don't want windows?? Regards

By zebel Mar-31/2017 18:05:13

A

Hello zebel,
No.

It can only support windows 10.

Q

Hello, How about the shipping to France ? Which warehouse I must select ? HK ? Thanks, Martin

By Martin Mar-07/2017 13:59:37

A

Hello Martin,


This item can be shipped to France, you can choose one of the warehouse. The item is same.

Thanks for your inquiry.