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Customer Q&A

  • All(43)
  • Product Information(12)
  • Stock Status(6)
  • Payment(1)
  • About Shipping(20)
  • Others(2)
Q

why you can´t ship it to Mexico? Is there anyway to able to ship?

By Guillermo Aug-30/2017 02:58:34

A

Hello Guillermo,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Which spare parts i need to buy with this for example coils and so on

By Jimmy Jul-07/2017 03:54:05

A

Hello Jimmy, 

It comes with an EC 0.5 ohm and a new ELC 0.18 ohm coil head.

Or you can choose this coil http://www.gearbest.com/action-cameras-sport-dv-accessories/pp_226365.html

Let me know if you need any help.

Q

I was thinking if you really can ship to Brazil because many of starter kit's I saw here cannot ship to Brazil, only a few, and you alredy shipped to Brazil anytime with no problem of client receive the vape ?

By Kelvin Jun-17/2017 01:31:10

A

Hello Kelvin,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

is this product original eleaf or a replica

By dante Jun-04/2017 20:11:29

A

Hello dante,


Rest assured that all of our products are genuine and original items. 

Please feel free to order anytime.


Q

So this item is 100% ready to use. Is there a need for another component?

By eliot May-30/2017 10:26:25

A

Hello eliot,

It is an Original Eleaf iJust S E Cigarette Starter Kit.

Kindly check if it is suitable for you.

Q

hola me gustaría saber si es el vapor completo nuevo, si no falta ninguna pieza y cuanto tardara en enviarlo a florida USA

By andrea May-21/2017 16:39:18

A

Hello andrea,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Здравствуйте! Скажите пожалуйста у вас точно 100% оригинал?

By Andrei May-17/2017 07:19:20

A

Hello Andrei,


Rest assured that all of our products are genuine and original items. 

Please feel free to order anytime.


Q

Hello , I was wondering how long shipping would take to Ireland. If shipping is quick I'll purchase for sure !

By Quinn neary May-13/2017 12:54:06

A

Hello Quinn,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Is it available for selling? Do u have stock of it?

By Ahmed May-05/2017 02:45:52

A

Hello Ahmed,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Is it available for selling? Do u have stick of it?

By Ahmed May-05/2017 02:44:30

A

Hello Ahmed,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

is this product original eleaf or a replica

By dante Jun-04/2017 20:11:29

A

Hello dante,


Rest assured that all of our products are genuine and original items. 

Please feel free to order anytime.


Q

So this item is 100% ready to use. Is there a need for another component?

By eliot May-30/2017 10:26:25

A

Hello eliot,

It is an Original Eleaf iJust S E Cigarette Starter Kit.

Kindly check if it is suitable for you.

Q

hola me gustaría saber si es el vapor completo nuevo, si no falta ninguna pieza y cuanto tardara en enviarlo a florida USA

By andrea May-21/2017 16:39:18

A

Hello andrea,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Здравствуйте! Скажите пожалуйста у вас точно 100% оригинал?

By Andrei May-17/2017 07:19:20

A

Hello Andrei,


Rest assured that all of our products are genuine and original items. 

Please feel free to order anytime.


Q

Is the battery included?

By Inocencio Mar-03/2017 02:52:09

A

Hello Inocencio,

Thank you for your inquiry.

Yes, it is with battery.

Built-in 3000mAh battery which can last you a rather long time of vaping.

Please check the package contents here:1 x iJust S Battery, 1 x iJust S Atomizer ( with EC 0.3ohm Head ), 1 x EC 0.5ohm Head, 1 x ECL 0.18ohm Head, 1 x USB Cable, 1 x Airflow Control Ring, 1 x English User Manual.

Please feel free to contact us if further questions.Thank you for your attention.


Q

how many wattage ?

By manos Dec-18/2016 17:36:26

A

Hello manos,

Thanks for your inquiry.

It is 50-80 W.

Have a nice one.


Q

Hello! The kit "Starter kit" includes a battery?

By Расул Nov-11/2016 13:38:19

A

Hello Расул,
Package Contents: 1 x iJust S Battery, 1 x iJust S Atomizer ( with EC 0.3ohm Head ), 1 x EC 0.5ohm Head, 1 x ECL 0.18ohm Head, 1 x USB Cable, 1 x Airflow Control Ring, 1 x English User Manual

It has a battery.

Please feel free to place your order.

Q

Добрый день это оригинал ?

By Anton Oct-02/2016 03:50:53

A

Привет Антон,

Это 100% оригинал Eleaf iJust E сигареты Starter Kit. Спасибо за внимание.

Q

Добрый день это оригинал? Есть ли на него сменные испарители в продаже ?

By Anton Oct-02/2016 03:26:37

A

Привет Антон,

Это оригинальный стартовый комплект ELEAF iJust S 3000mAh. В то же время, жаль, что мы просто продаем его как набор. Спасибо за внимание.

Q

You can send only a part of the battery?

By Yaroslav Sep-24/2016 12:08:31

A

Hello Yaroslav,
Yes, we can ship the battery to your country .

Q

Is it available for selling? Do u have stock of it?

By Ahmed May-05/2017 02:45:52

A

Hello Ahmed,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Is it available for selling? Do u have stick of it?

By Ahmed May-05/2017 02:44:30

A

Hello Ahmed,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

Its on Stock?

By Daniel Dec-12/2016 16:08:53

A

Hello Daniel, 


Thank you for your inquiry.

Yes,it's in stock now,please feel free to order it.

Q

Hi, l'd like to know if you have it in stock to ship?

By Mau Ros Dec-09/2016 19:23:08

A

Hello Mau,
Yes it's available now. 

Q

are available?

By Vlad Oct-11/2016 13:37:03

A

Hello Vlad,

Thanks for your inquiry.

We expect it to be in stock in about 7-12 business days.

Q

Please add Azerbaijan in the list of the countries of delivery.

By Ильгар Aug-11/2016 13:46:14

A

Hello Ильгар,    

I have checked it for you, because the limit shipping method, this item can't be shipped to your country now. 

We will improve it as soon as possible.
Please kindly choose other available items. 
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here: http://www.gearbest.com/gadget-deals.html


Q

Do you have a refund ıf don't come ?

By Ayberk Mar-12/2017 05:24:21

A

Hello Ayberk
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

why you can´t ship it to Mexico? Is there anyway to able to ship?

By Guillermo Aug-30/2017 02:58:34

A

Hello Guillermo,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

I was thinking if you really can ship to Brazil because many of starter kit's I saw here cannot ship to Brazil, only a few, and you alredy shipped to Brazil anytime with no problem of client receive the vape ?

By Kelvin Jun-17/2017 01:31:10

A

Hello Kelvin,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Hello , I was wondering how long shipping would take to Ireland. If shipping is quick I'll purchase for sure !

By Quinn neary May-13/2017 12:54:06

A

Hello Quinn,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Why you can´t ship to mexico?

By Jair Samuel Gonzalez Puebla Apr-20/2017 01:25:02

A

Hello Jair, 


This item is the E Cigarette Starter Kit.

We are very sorry, no shipping method is suitable for your order. If it contains batteries, e-cig products, or items over 100cm length, please un-select them, then view available shipping options. 


Check out our brand new products here: http://www.gearbest.com/new-products/ 

Grab our best deals here: http://www.gearbest.com/gadget-deals.html 

Let me know if you need any help.

Q

I just noticed that it says "Dispatch: Ships between Apr 8 - Apr 15". Does this mean that even if I order now, the delivery will start from around April 8th to 15th?, If it isn't, around how long is it going to take for it to be shipped to Japan? thank you.

By Tyson Baker Mar-30/2017 16:46:30

A

Hello Tyson, 


Thank you for your inquiry.

Yes,we will ship it  between Apr 8 - Apr 15.

Q

Hello. from which country do the product arrive

By Omar Mdilate Mar-15/2017 14:37:12

A

Hello Omar


Thank you for your inquiry.

It ships from China.

Thank you, Let me know if you need any help.

Have a nice day!


Q

Does this product come to Turkey ?

By Ayberk Mar-10/2017 18:36:11

A

Hello Ayberk, 


Thank you for your inquiry.

Yes,we can ship it to Turkey.

Q

Hi, do you ship this product to Brazil? Can gearbest logo be removed from package?

By Mauricio Feb-24/2017 11:10:16

A

Hello Mauricio,
We can ship to Brazil but can't  remove the logo.

Q

Hi my friend. The product send to turkey ?

By YILDIRIM DERVİŞ Feb-16/2017 12:10:43

A

Hello YILDIRIM, 


Thank you for your inquiry.

Yes,we can ship it to Turkey.

Q

I want turkey I want to buy Is there a problem with the customs

By yunusemreayan Jan-15/2017 10:52:43

A

Hello yunusemreayan
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies.
For more details: http://www.gearbest.com/about/faq.html

Q

Which spare parts i need to buy with this for example coils and so on

By Jimmy Jul-07/2017 03:54:05

A

Hello Jimmy, 

It comes with an EC 0.5 ohm and a new ELC 0.18 ohm coil head.

Or you can choose this coil http://www.gearbest.com/action-cameras-sport-dv-accessories/pp_226365.html

Let me know if you need any help.

Q

Hi dear sir, I have a request about my order. Can you please write on that products box that, its a gift and also it is a metal toy, before you send it? I dont want any price tag shown on that box. If you can tell me to do this, I can buy the product. Best regards.

By furkan Jan-02/2017 11:11:37

A

Hello furkan,

Thank you for your inquiry.

Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift. 

Thank you, Let me know if you need any help.

Have a nice day!