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Customer Questions

  • All(65)
  • Product Information(54)
  • Stock Status(1)
  • Payment
  • About Shipping(7)
  • Others(3)
Q

It is include vr controller?

By william chang Jun-16/2018 09:11:56

A
Dear William,Package Contents: 1 x 3D Headset, 1 x Cleaning Cloth, 2 x Earphones, 3 x Belt    
Q

I wear prescription glasses, will it fit over glasses or are the lens focus adjustable?

By Brian May-28/2018 14:58:16

A
Dear Brian,It has reserved space.When you wear glasses, you can use it, too.
Q

Included Headphones?

By игорь Nov-11/2017 15:07:22

A
Hello игорь,Yes,there are.Package Contents: 1 x 3D Headset, 1 x Cleaning Cloth, 2 x Earphones, 3 x Belt
Q

Are these definitely the 4k LCD version? I have been told some people have received the BE version which is not 4k. Is this issue now resolved?

By Shaun Sep-17/2017 06:01:52

A
Hello Shaun,Yes, it is 4k LCD version.You need to test it with the phone which supports 4K.
Q

Will this product work on Graphic card sapphire 4gb ATI R9 270x ? Also can this be shipped to India? if so will there be any other hidden cost, like custom clearance etc? Thank you!

By VRWannaBuyer Sep-13/2017 16:57:04

A
Hello VRWannaBuyer,Thank you for your inquiry.1.It does not work on Graphic card sapphire 4gb ATI R9 270x.2.It can be shipped to India.3.If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html 
Q

Is it true that you replaced the 4K LCD panel with an OLED QHD panel inside what youy call the first 4K VR headset ? If it is true why you keep advertising this as a 4K headset ?

By Mircea Tonceanu Aug-18/2017 04:39:11

A
Hello Mircea,It comes with a  3840 x 2160P panel which is true 4K.Thank you for your inquiry.
Q

Is it the version with native 4K resolution and serial number 100xxx / or the BE Version with 1440P OLED panel and serial number 102xxx? Can this be taken into account when ordering?

By Dan Aug-17/2017 14:25:29

A
Hello Dan, The resolutions is 3840 x 2160P.The resolutions do not depend on the serial numbers.Thank you for your inquiry.
Q

If I buy it, is it possible to have a guarantee that the product that you will send me will have the serial number started by 100 and not by 102?

By Mauricio Jul-31/2017 17:41:35

A
Hello MauricioSorry that we do not have this guarantee.The two versions will be sent in random. They have no difference.Thank you for your inquiry.
Q

Hi, There are currently 2 versions of the Pimax 4k. The old versions have serialnumbers starting with '100', the new versions have serials starting with '102'. The old version is using red letters on the carton box while the new version uses blue letters. Which version are you currently selling ?

By Sjef Jun-24/2017 18:57:24

A
Hello Sjef,There is no difference between these two kind of serialnumbers.We will ship these 'two versions' in random.Thank you for your inquiry.
Q

Ola pode enviar como vr para celular ? por que se eu com preço normal chagando no brasil vou ter que pagar 4 vezes o valor dele para receber o produto poderia colocar na embalagem um valor menor ?

By Tales May-30/2017 21:33:21

A
Hello Tales, Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.htmlIf you have any more questions please feel free to contact us.