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Customer Questions

  • All(260)
  • Product Information(169)
  • Stock Status(15)
  • Payment(8)
  • About Shipping(54)
  • Others(14)
Q

Hello, when I order via Priority Line, do I have pay additional tax or customs?

By Joze Pezdirc Sep-25/2018 12:22:35

A
Hello Joze,Taxes are collected by local customs and regulations of the country that is beyond our control.We can not know if it will and how much it will be.Please check this link http://www.gearbest.com/about/faq.html (If there is any problem of receiving delivery due to Customs)
Q

Hi, is this model has the i5 8250U processor, or is it last yeras model, which has i5 7200 or even older i5 6200???

By Janos Aug-12/2018 13:38:38

A
Hello Janos, It's i5  6200.Let me know if you need any help.
Q

do you ship this product to india and how many days it would take to deliver

By Abhishek Jul-04/2018 18:29:12

A
Hello Abhishek,We can ship it to India.Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html 
Q

Hello, Do you ship this product to Brazil? Thankk you

By Luciano Gandin Jun-05/2018 03:53:32

A
Hello Luciano, If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.
Q

I want to ask that, how much time it will take to ship to India & how much custom duty I have to pay for it ? And if I get damaged product, will I be refunded ?

By Pravin Kumar May-30/2018 07:36:52

A
Hello Pravin,Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.Please refer to our shipping estimations below:1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.htmlIf any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. For more details, please check your local customs website.See our FAQ's here: http://www.gearbest.com/about/faq.html  Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html
Q

Do you have this laptop in stock now? What's the difference between windows in Chinese version and not active English version?

By Lucas Feb-13/2018 13:54:41

A
Hello Lucas,Yes, we have stock, please feel free to order it. They have different language.
Q

Hello, can it be sent via DHL or Fedex to Argentina? How much would be the cost? Thank you.

By Ezequiel Nov-26/2017 16:56:11

A
Hello Ezequiel,The shipping time depends on the shipping method selected during the checkout. We have 3 methods of shipping items to you, please see the estimated delivery times below: 1) Expedited Shipping: 3-7 business days 2) Unregistered Air Mail & Registered Air Mail: 10-40 business days3) Priority Line: 5-25 business days (Only available for certain countries)For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   You can see the shipping cost and delivery time during the checkout. Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  
Q

Will this item be in stock at the $670 price again?

By Austen Oct-26/2017 18:52:55

A
Hello Austen, The price decided by our system, it out of our control.
Q

when this item will be in stock?

By Don\'tbuyongearbest Oct-24/2017 14:54:45

A
Hello Don\'tbuyongearbest,This item can be sent out within 5-7  business days after payment.Please feel free to order now.
Q

Hi, just wanted to suggest that if you kept price under AU$1000, it would be a lot easier to purchase it from Australia due to import duty tax. Personally I would not need a windows as I would load Linux on the machine on day 1. Best regards

By j Oct-20/2017 15:23:17

A
Hello j,Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that our customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.Please refer to our shipping and handling terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.htmlIf you have any more questions please feel free to contact us.