Customer Questions & Answers

  • All(76)
  • Product Information(36)
  • Stock Status(13)
  • Payment(1)
  • About Shipping(16)
  • Others(10)
Q

Hello, when I order via Priority Line, do I have pay additional tax or customs?

By Joze Pezdirc Sep-25/2018 12:22:35

A

Hello Joze,


Taxes are collected by local customs and regulations of the country that is beyond our control.

We can not know if it will and how much it will be.

Please check this link http://www.gearbest.com/about/faq.html (If there is any problem of receiving delivery due to Customs)


Q

Hi, is this model has the i5 8250U processor, or is it last yeras model, which has i5 7200 or even older i5 6200???

By Janos Aug-12/2018 13:38:38

A

Hello Janos, 
It's i5  6200.

Let me know if you need any help.

Q

do you ship this product to india and how many days it would take to deliver

By Abhishek Jul-04/2018 18:29:12

A

Hello Abhishek,


We can ship it to India.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hello, Do you ship this product to Brazil? Thankk you

By Luciano Gandin Jun-05/2018 03:53:32

A

Hello Luciano,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.


Q

I want to ask that, how much time it will take to ship to India & how much custom duty I have to pay for it ? And if I get damaged product, will I be refunded ?

By Pravin Kumar May-30/2018 07:36:52

A

Hello Pravin,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Do you have this laptop in stock now? What's the difference between windows in Chinese version and not active English version?

By Lucas Feb-13/2018 13:54:41

A

Hello Lucas,
Yes, we have stock, please feel free to order it.
They have different language.

Q

Hello, can it be sent via DHL or Fedex to Argentina? How much would be the cost? Thank you.

By Ezequiel Nov-26/2017 16:56:11

A

Hello Ezequiel,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Will this item be in stock at the $670 price again?

By Austen Oct-26/2017 18:52:55

A

Hello Austen,
The price decided by our system, it out of our control.

Q

when this item will be in stock?

By Don\'tbuyongearbest Oct-24/2017 14:54:45

A

Hello Don\'tbuyongearbest,


This item can be sent out within 5-7  business days after payment.

Please feel free to order now.


Q

Hi, just wanted to suggest that if you kept price under AU$1000, it would be a lot easier to purchase it from Australia due to import duty tax. Personally I would not need a windows as I would load Linux on the machine on day 1. Best regards

By j Oct-20/2017 15:23:17

A

Hello j,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that our customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Hi, is this model has the i5 8250U processor, or is it last yeras model, which has i5 7200 or even older i5 6200???

By Janos Aug-12/2018 13:38:38

A

Hello Janos, 
It's i5  6200.

Let me know if you need any help.

Q

do you ship this product to india and how many days it would take to deliver

By Abhishek Jul-04/2018 18:29:12

A

Hello Abhishek,


We can ship it to India.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi, I wish to know if the "Xiaomi Air 13 Notebook" (not activated Windows 10 English version) will be sale again and when. Does the price will approximately be the same as the one indicated before (about €300)? Best regards, G.

By Thouroude Sep-23/2017 06:02:26

A

Hello Thouroude,
We are sorry it's out of stock.

Q

Is the BIOS in english or in another lang?

By Johnny Sep-12/2017 09:48:03

A

Hello Johnny,
For the item, please note that the Windows OS is built-in Chinese and English.


Q

possible to get an air 13 without windows installation only need the laptop without windows regards

By Marco Sep-12/2017 06:41:46

A

Dear Marco,


Thank you for your inquiry.

Sorry, you can not uninstall windows.

Q

Hello! Please can you describe more what does NOT ACTIVATED WINDOWS VERSION means? Do I have to buy a license for installed Windows version? Thank you!

By Tim Sep-11/2017 20:47:06

A

Hello Tim,
Yes,you need buy a license for installed Windows version by yourself.

Q

This Notebook, support upgrade to 16GB?

By Heraldo Sep-09/2017 12:55:16

A

Hello Heraldo,
For the item, please note that the Android/Windows tablet is designed only to work with the current Android/Windows OS installed in it. Any alterations such as upgrades or flashing a newer version will void the warranty.

Q

Is the keyboard on English ?

By fernando Sep-07/2017 17:18:23

A

Dear fernando,


The keyboard is in English.

Thank you for your inquiry.


Q

Hello, is there a 1 year warranty for France?

By Lucas Sep-05/2017 15:24:08

A

Hello Lucas
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

i wouls have a french k board is that available thanks mario

By mario Aug-29/2017 09:49:44

A

Hello mario,
This item is Chinese Version .Windows OS is built-in Chinese and English, and other languages need to be downloaded by WiFi .

Q

Do you have this laptop in stock now? What's the difference between windows in Chinese version and not active English version?

By Lucas Feb-13/2018 13:54:41

A

Hello Lucas,
Yes, we have stock, please feel free to order it.
They have different language.

Q

Will this item be in stock at the $670 price again?

By Austen Oct-26/2017 18:52:55

A

Hello Austen,
The price decided by our system, it out of our control.

Q

when this item will be in stock?

By Don\'tbuyongearbest Oct-24/2017 14:54:45

A

Hello Don\'tbuyongearbest,


This item can be sent out within 5-7  business days after payment.

Please feel free to order now.


Q

quando volta a ter estoque do modelo windows not activated????

By leonardo Sep-21/2017 23:19:32

A

Hello leonardo,
We are sorry it's out of stock.

Q

Did the english version will be again on stock or never will be?

By Dan Sep-21/2017 12:48:47

A

Hello Dan,
We are sorry this item is out of stock.

Q

I bought the Xiaomi Air 13 i5, 8 gb ram, 256 ssd on september 15th and the shipping was estimated for 20th of september - 2nd of october but this information has been changing and the dates have been delayed. Can you tell me if you have stock and what might be the date of shipment?

By Pérez Fraile Sep-20/2017 22:09:43

A

Hello Pérez,
We are sorry this item not in stock now, we will ship your item once in stock.

Q

when will the NOT activated windows version will be at stock again?

By Nosm Sep-20/2017 18:35:16

A

Hello Nosm,
We are sorry it's out of stock.

Q

Will mot activated version be in stock again?

By Android Sep-19/2017 18:57:26

A

Hello Android,
We are sorry it out of stock.

Q

Do you know if the NO windows 10 english version will be on stock soon? I want to buy that one otherwise I will have to buy another laptop in my local store

By Giorgio Sep-19/2017 18:17:34

A

Hello Giorgio,
We are sorry it's out of stock.

Q

Will be NOT activated version in stock again?

By Android Sep-19/2017 16:51:30

A

Hello Android,
We are sorry it out of stock.

Q

Hello, when I order via Priority Line, do I have pay additional tax or customs?

By Joze Pezdirc Sep-25/2018 12:22:35

A

Hello Joze,


Taxes are collected by local customs and regulations of the country that is beyond our control.

We can not know if it will and how much it will be.

Please check this link http://www.gearbest.com/about/faq.html (If there is any problem of receiving delivery due to Customs)


Q

Hello, Do you ship this product to Brazil? Thankk you

By Luciano Gandin Jun-05/2018 03:53:32

A

Hello Luciano,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.


Q

I want to ask that, how much time it will take to ship to India & how much custom duty I have to pay for it ? And if I get damaged product, will I be refunded ?

By Pravin Kumar May-30/2018 07:36:52

A

Hello Pravin,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

Hello, can it be sent via DHL or Fedex to Argentina? How much would be the cost? Thank you.

By Ezequiel Nov-26/2017 16:56:11

A

Hello Ezequiel,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Hello, i was order tgis item 2 weeks ago and you still not send it to me, whe it will happen? Ivm really disapointed right now....

By Mariusz Oct-06/2017 20:55:22

A

Hello Mariusz,
We are sorry this item not in stock now, we except ship this item on Oct 14.

Q

I bought the Xiaomi Air 13 i5, 8 gb ram, 256 ssd on september 15th and the shipping was estimated for 30th of september - 3th and nothing happends. Can you tell me if you have stock and what might be the date of shipment?

By Fabian Esteban Oct-02/2017 19:41:00

A

Hello Fabian,
We are sorry this item not in stock now, we except ship this item on Oct 12.

Q

Hi.Do you shipping your laptops to Latvia with not activate Windows 10 eanglish version?

By Jevgenij Sep-21/2017 19:08:07

A

Hello Jevgenij,
We are sorry this item is out of stock.

Q

is it possible to declare 200 usd in shipping?

By Luiz Henrique Sep-21/2017 15:22:47

A

Hello Luiz, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Hey, Can you write a lower price when sending the item for custom purposes?

By Todorov Sep-12/2017 12:34:07

A

Hello Todorov, 


Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions, here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

Bonjour Je suis intéressé par ce produit mais j'ai deux questions : - les délais de la réception pour la France ? - les taxes de douane à payer ? Cordialement

By Nour Karim Aug-15/2017 11:31:44

A

Hello Nour,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

is the total cost (product + shipping) include all import duty charges, if not what is the approx total amount of charges do I need to pay??? what is the expected day in which I will get the product delivered to Delhi, India? how will i avail the warranty as product is not yet launched in India? which charger I will get with this product , Indian 3 pin or Chinese ?

By Abhishek Dixit Aug-12/2017 20:02:59

A

Hello Abhishek,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)

Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

CN plug.


Q

Hi, just wanted to suggest that if you kept price under AU$1000, it would be a lot easier to purchase it from Australia due to import duty tax. Personally I would not need a windows as I would load Linux on the machine on day 1. Best regards

By j Oct-20/2017 15:23:17

A

Hello j,

Unfortunately we cannot declare goods at a lower value than what the item is truly worth. We are sorry for this inconvenience. 


We regret that we cannot under declare goods due to customs laws or guarantee that our customers will not have to pay import tax. However, we will always strive to ensure that our customers do not incur further costs and will always choose the best shipping solution possible for the destination country that the customer has chosen.


Please refer to our shipping and handling terms and conditions here: http://www.gearbest.com/about/terms-and-conditions.html


If you have any more questions please feel free to contact us. 


Q

In the extra slot for a SSD which ist the biggest SSD that can be install?? 256, 512..??? Thanks

By Miguel Oct-19/2017 00:43:26

A

Dear Miguel,


Thank you for your inquiry.

256GB SSD

It doesn't support change SSD, but you can add a SSD for it has two SSD slot.



Q

Hello, If I get the $360.88 version without activated windows how can I installed a proper windows on it? I'm from Argentina, you charge the price all the custom taxes? you send it by private currier like UPS? thanks, regards

By Alejandro Sep-17/2017 18:22:00

A

Hello Alejandro,


This Android/Windows device is designed to function specifically with the current Android/Windows OS installed on it. 


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

can i access the bios. the bios is in eng{ish?

By gabriel Sep-16/2017 04:54:21

A

Hello gabriel,
For the item, pelase note that the Windows OS of the item is built-in Chinese and English.

Q

hey i live in canada. if theres problem with the computer, would you guys fix it. what woud the process be?

By DEBORA Sep-05/2017 00:09:38

A

Hello DEBORA
Please read our full warranty terms here: http://www.gearbest.com/about/warranty-and-return.html

Q

How can I use Japanese?

By matsuzo Sep-01/2017 10:57:56

A

Hello matsuzo,
Xiaomi Air 13 has Windows 10 Home Chinese Version. If you purchase Xiaomi Air 13 pre-installed with Windows 10 Home Chinese version, you should pay attention on when you change the language, some things will still be shown in Chinese. This will certainly not compromise usage or downloaded applications.

Q

HelowHi, 4 hours ago I wanted to buy a laptop along with the coupon. Because it was cost $ 699, and now the validity period of the coupon has expired and it costs $ 683!!! please make me a discount on the laptop. I'll buy it right now! ^_^

By George Aug-23/2017 19:54:15

A

Hello George,

We have checked the item, it is at discount now.
Please kindly understand coupon code can only be used with one piece price, it can not be used with vip price, special offer, group deal at the same time.   The system will reduce the coupon based on the regular price.


For more information about FAQ, please check here: http://www.gearbest.com/about/faq.html  
http://www.gearbest.com/about/terms-and-conditions.html  


Q

If i order from germany will i have to pay the 19% import taxes on top of the price of the laptop?

By Cedric Aug-11/2017 15:41:58

A

Hello Cedric,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Would declareted this product with lower valour if buy it?

By Xing ling Jul-25/2017 15:28:57

A

Dear Xing,


In accordance with customs regulations we cannot declare a lower value on the invoice or declare the item as a gift.

Unfortunately, we have no control over these regulations and potential import duties.


To know more about tax, please review to our F.A.Q and terms & conditions in the links below:

http: http://www.gearbest.com/about/faq.html    

http: http://www.gearbest.com/about/terms-and-conditions.html   


Q

hola estoy pensando en comprar un portatil xaomi notebook air me para el que venga con sistema operativo en chino yyo no entiendo chino he vistoque habrir una tienda en españa no se puede enviar desde españa con sistema operativo total mente en español gracias

By Juan moreno Jul-05/2017 05:33:13

A

Hello Juan,
Thanks for your inquiry.

Xiaomi Air 13 has Windows 10 Home Chinese Version. If you purchase Xiaomi Air 13 pre-installed with Windows 10 Home Chinese version, you should pay attention on when you change the language, some things will still be shown in Chinese. This will certainly not compromise usage or downloaded applications.