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Customer Q&A

  • All(88)
  • Product Information(69)
  • Stock Status(3)
  • Payment
  • About Shipping(11)
  • Others(4)
Q

Hi, Is it the H501S Standard or the H501S High Edition?

By Peter Jul-06/2018 08:04:24

A

Hello Peter,
This item is Hubsan H501S X4 Brushless Drone - Advanced Version.

Q

Can you record video's direct on to a cell/mobile phone? Thanks

By Guy Armstrong Jun-22/2018 17:56:32

A

Hello Guy,

We are sorry that it does not support record video's direct on to a cell/mobile phone.

Q

Hello, i live in Greece. If i order this product from EU warehouse i will have to pay customs charges? Thanks!

By Vaggelis Jun-06/2018 19:54:21

A

Hello Vaggelis,
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html 

Q

Hello, I live in Spain, if I buy GW-6 I would have to pay customs taxes? Thank you.

By Enrique May-14/2018 16:07:41

A

Hello Enrique,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

please confirm if you can ship Hubsan h501s x4 advanced to Italy

By carlo cantini Apr-21/2018 08:50:08

A

Hello Carlo,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.

Q

US--L it's United State wherehouse, but what's mean G-W-2 G-W-4 G-W-5 G-W-6, how i can know item location

By Locas Musa Mar-27/2018 10:58:24

A

Hello Locas,


 G-W-2 is in Brimingham, G-W-4 is in Poland, G-W-5 is in

Czech Republic G-W-6 is in Fance. 


Let me know if you need any further assistance. 


Q

Hello I've bought one of this H501S. I want to know if you ship H501S or H501SS model. Thanks a lot

By Emanuele Mar-15/2018 08:47:28

A

Hello Emanuele,
We ship this model Hubsan H501S.

Q

Can you please confirm that controller shipped with Advanced Version can be switched from Mode 2 to Mode 1 and vice versa.

By Derek Mar-15/2018 02:47:33

A

Dear Derek,


Its Mode is Mode 2 (Left Hand Throttle). 



Q

I see in the pictures for the product: Hubsan H501S X4 Brushless Drone - Advanced Version - EU PLUG BLACK 190361802 that it is an H501s Upgraded Version. Please verify that this means H501ss version. Thank you.

By Costas Mar-13/2018 08:02:10

A

Dear Costas,


Thank you for your inquiry.

It is H501s version.

Q

Does the remote have a screen to see the drones camera?

By yehuda Feb-19/2018 05:00:09

A

Hello Yehuda,

Yes,you may see the drones camera.Thank you.


Q

Hi, Is it the H501S Standard or the H501S High Edition?

By Peter Jul-06/2018 08:04:24

A

Hello Peter,
This item is Hubsan H501S X4 Brushless Drone - Advanced Version.

Q

Can you record video's direct on to a cell/mobile phone? Thanks

By Guy Armstrong Jun-22/2018 17:56:32

A

Hello Guy,

We are sorry that it does not support record video's direct on to a cell/mobile phone.

Q

Hello I've bought one of this H501S. I want to know if you ship H501S or H501SS model. Thanks a lot

By Emanuele Mar-15/2018 08:47:28

A

Hello Emanuele,
We ship this model Hubsan H501S.

Q

Can you please confirm that controller shipped with Advanced Version can be switched from Mode 2 to Mode 1 and vice versa.

By Derek Mar-15/2018 02:47:33

A

Dear Derek,


Its Mode is Mode 2 (Left Hand Throttle). 



Q

I see in the pictures for the product: Hubsan H501S X4 Brushless Drone - Advanced Version - EU PLUG BLACK 190361802 that it is an H501s Upgraded Version. Please verify that this means H501ss version. Thank you.

By Costas Mar-13/2018 08:02:10

A

Dear Costas,


Thank you for your inquiry.

It is H501s version.

Q

Does the remote have a screen to see the drones camera?

By yehuda Feb-19/2018 05:00:09

A

Hello Yehuda,

Yes,you may see the drones camera.Thank you.


Q

does this model come with transmitter battery?thx

By Muriel Oct-17/2017 15:49:40

A

Hello Muriel,
Please see the package contents as follows:

Package Contents: 1 x RC Quadcopter, 1 x Transmitter, 1 x Charger Set, 4 x Spare Blade, 1 x Tool, 1 x English User Manual


There is a transmitter in the parcel.

Please rest assured.


Q

h501 ss or s?

By Ernesto Sep-26/2017 23:22:26

A

Hello Ernesto,


It's Hubsan H501S X4 Brushless Drone

Q

hello this model hubsan h 501s that you have 189eu offer is the 501ss version;

By georgios papadopoulos Sep-06/2017 20:25:09

A

Hello georgios,


It is Hubsan H501S X4 Brushless Drone - Advanced Version. 


Let me know if you need any further assistance. 


Q

Has this been upgraded to H501SS yet? Thanks

By Matt Sep-04/2017 22:19:28

A

Hello Matt,
No ,this item is Hubsan H501S .

Q

Hi, Please, I would like stock Hubsan 501SS? Thanks a lot,

By Mauro Feb-12/2018 20:06:48

A

Hello Mauro,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

Please feel free to order it.


Q

I cant buy hubsan h501sx4drone on town shanghai china

By dancu Jan-09/2017 16:52:04

A

Hello dancu, 


Thank you for your inquiry.

Sorry we can not ship it to China mainland.

Q

Will this be soon availbale in EU warehouse?

By henri Nov-29/2016 21:21:19

A

Hello henri,

Yes ,it is .

Thanks for your inquiry.

This item usually can be sent out within 5-7  business days after payment.
Please feel free to order now.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hello, I live in Spain, if I buy GW-6 I would have to pay customs taxes? Thank you.

By Enrique May-14/2018 16:07:41

A

Hello Enrique,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

please confirm if you can ship Hubsan h501s x4 advanced to Italy

By carlo cantini Apr-21/2018 08:50:08

A

Hello Carlo,
If there is available shipping method or you can choose your country when you make this order, it means we can ship it to your country now.

Q

US--L it's United State wherehouse, but what's mean G-W-2 G-W-4 G-W-5 G-W-6, how i can know item location

By Locas Musa Mar-27/2018 10:58:24

A

Hello Locas,


 G-W-2 is in Brimingham, G-W-4 is in Poland, G-W-5 is in

Czech Republic G-W-6 is in Fance. 


Let me know if you need any further assistance. 


Q

Please can you confirm if you have shipped this product to kuwait. Also do you have a MSDS paper supplied with the product. thank you

By SJ Jun-15/2017 05:48:17

A

Hello SJ,


This item can be shipped to Kuwait. It does not have a MSDS paper.

Thank you for your inquiry.

Q

"Expedited Shipping 3 - 10 business days €29.68 " so do not send to Lithuania.I know from experience . what cost for sending registered mail to Lithuania

By VALDAS Mar-21/2017 20:03:06

A

Hello VALDAS,

What is the shipping cost?

The price depends on the weight of product, the origin, the destination, the shipping method and warehouses, and other considerations. Detailed pricing information is visible when placing an order.

Choose the correct destination and warehouse, then select the shipping method, to obtain an accurate shipping cost.


Q

Hello I would like to order from EU warehouse to avoid additional tax. But there is no option to order from EU. And the shipping is 22Euro from China. I will order this item if I have the option to order from EU.

By Darko Feb-24/2017 12:37:38

A

Hello Darko,
This item is only in stock in our China warehouse.

Q

If I order from warehouse in Uk no taxes are involved when i get it here in the Netherlands?

By Max Feb-12/2017 22:39:16

A

Hello Max


Thank you for your inquiry.

We have not receive complaint about tax issue from customer buying from EU warehouse. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

What is the difference for me as a dutch customer between Eu or Chinese warehouse??

By Max Feb-12/2017 21:06:00

A

Hello Max,
Chinese warehouse is located in China and EU warehouse is located in England.

Thanks for your interest. 

Q

Why is free shipping option not available for Mauritius?

By Revatish Feb-12/2017 08:35:44

A

Hi Revatish,


Since air transport has strict restriction for this items

This kind of items can only be delivery by special shipping service

Then we are sorry that we are hard to provide free shipping fee.

As you know, our item price is preferential.

Hope your understanding and support.


Q

If I order it from china how long does it take to get into the United States. compared to ordering it from the USA warehouse. thank you

By CARLOS Jan-20/2017 14:23:22

A

Hello CARLOS,

The estimated shipping time for registered shipping is 15-30 business days after we ship it out.

The estimated shipping time for priority shipping is 7-15 business days after we ship it out.

The estimated shipping time for expedited shipping is 3-7 business days after we ship it out.


If you order ir from US warehouse, the shipping time will less than it.

Q

Hello, i live in Greece. If i order this product from EU warehouse i will have to pay customs charges? Thanks!

By Vaggelis Jun-06/2018 19:54:21

A

Hello Vaggelis,
Taxes do not come from us if any. Taxes are beyond Gearbest's control and only depend on the delivery country's regulations and policies. Generally, import taxes can be reduced and in some cases avoided ( if applicable) with postal deliveries.
For more details: http://www.gearbest.com/about/faq.html 

Q

hello there i want to ask you if the drone can take photos

By Dimitris Feb-15/2018 22:58:40

A

Hello Dimitris,
Yes.

1080P HD Camera:
You can use it to capture specific details and findings as you like. Record the wonderful moment in your life.

Q

Dear Seller could you write that this quadcopter cost about 120$? Order No.:WB1702020121475199

By Artem Feb-02/2017 11:22:05

A

Hello Artem

Thank you for your inquiry.

Sorry, due to customs regulations we cannot declare a lower value on the invoice or declare the item as a gift. 

Thank you, Let me know if you need any help.

Have a nice day!


Q

what resolution still pictures will the camera take

By joe Oct-23/2016 21:01:55

A

Hello joe,
FPV Screen Resolution: 1080P 

Video Resolution: 1080P

Thank you, let me know if you need any help.

Have a nice day!