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Customer Q&A

  • All(8)
  • Product Information(6)
  • Stock Status
  • Payment
  • About Shipping
  • Others(2)
Q

Have the smartphone frames or is "frameless"?

By Albert Jul-11/2017 16:58:25

A

Hello Albert,


This smartphone has frames.

Thank you for your inquiry.

Q

im sorry to ask the question here, but what is your site and what is your compani, usa or uk?

By Anani Jun-25/2017 22:48:45

A

Hello, Anani

Thank you for the inquiry.

Our company is in China.

Please feel free to contact us if you have additional questions.

Q

is it unopened and unused and wath is the taxes if i bay from uk?

By Anani Jun-25/2017 18:54:41

A

Hello Anani,


We can guarantee that all of our items are brand new. We hope you will enjoy them. 

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

trying to buy but the promo code is not working slickdeald says its 160

By jay Jun-22/2017 20:08:53

A

Hello, jay

Thank you for the inquiry.

Sorry, the item is under flash sale promotion now, you can not use coupon code for flash sale products.

Please feel free to contact us if you have additional questions.

Q

Does thephone have NFC technology, USB Type C, and quick battery charging?

By Ruben Jun-09/2017 11:25:04

A

Hello Ruben,

This phone is with Type-C Interface and it supports the quick charging.

But this phone does not have the NFC function.

Q

Hello! Is it really in stock? Support OTA? Global rom or chinese rom? Thanks,

By Felippe Jun-02/2017 16:55:52

A

Hello Felippe,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

This smart phone is designed only to work with the current Android/Windows OS installed in it. Any alterations such as upgrades or flashing a newer version will void the warranty.

It is unlocked for Worldwide use.

Please feel free to order it.


Q

Hi, I was wondering how much I have to pay as a tax to have it in Canada? Also, I want to know if the charger compatible with north America plug type or I have to buy a converter. Thanks

By Amin May-27/2017 06:44:47

A

Hello Amin,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi this looks like a really nice phone and I was wondering if any 4g networks work with it? Thank you

By Tom rushton May-14/2017 08:16:32

A

Hello Gabriel, 

Here is its compatiable Network:


2G: GSM B2/B3/B5/B8 CDMA: BC0
3G: WCDMA B1/B2/B4/B5/B8
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B17/B20


Please check the above network information and open the below link to ensure if your local area network is compatible this phone: http://maps.mobileworldlive.com/


Let me know if you need any help.


Q

Have the smartphone frames or is "frameless"?

By Albert Jul-11/2017 16:58:25

A

Hello Albert,


This smartphone has frames.

Thank you for your inquiry.

Q

is it unopened and unused and wath is the taxes if i bay from uk?

By Anani Jun-25/2017 18:54:41

A

Hello Anani,


We can guarantee that all of our items are brand new. We hope you will enjoy them. 

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

Does thephone have NFC technology, USB Type C, and quick battery charging?

By Ruben Jun-09/2017 11:25:04

A

Hello Ruben,

This phone is with Type-C Interface and it supports the quick charging.

But this phone does not have the NFC function.

Q

Hello! Is it really in stock? Support OTA? Global rom or chinese rom? Thanks,

By Felippe Jun-02/2017 16:55:52

A

Hello Felippe,


This is a popular product, but we are happy to inform you that it is in stock and available to purchase today. 

This smart phone is designed only to work with the current Android/Windows OS installed in it. Any alterations such as upgrades or flashing a newer version will void the warranty.

It is unlocked for Worldwide use.

Please feel free to order it.


Q

Hi, I was wondering how much I have to pay as a tax to have it in Canada? Also, I want to know if the charger compatible with north America plug type or I have to buy a converter. Thanks

By Amin May-27/2017 06:44:47

A

Hello Amin,


If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi this looks like a really nice phone and I was wondering if any 4g networks work with it? Thank you

By Tom rushton May-14/2017 08:16:32

A

Hello Gabriel, 

Here is its compatiable Network:


2G: GSM B2/B3/B5/B8 CDMA: BC0
3G: WCDMA B1/B2/B4/B5/B8
4G: FDD-LTE B1/B2/B3/B4/B5/B7/B8/B12/B17/B20


Please check the above network information and open the below link to ensure if your local area network is compatible this phone: http://maps.mobileworldlive.com/


Let me know if you need any help.


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

im sorry to ask the question here, but what is your site and what is your compani, usa or uk?

By Anani Jun-25/2017 22:48:45

A

Hello, Anani

Thank you for the inquiry.

Our company is in China.

Please feel free to contact us if you have additional questions.

Q

trying to buy but the promo code is not working slickdeald says its 160

By jay Jun-22/2017 20:08:53

A

Hello, jay

Thank you for the inquiry.

Sorry, the item is under flash sale promotion now, you can not use coupon code for flash sale products.

Please feel free to contact us if you have additional questions.