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Customer Questions & Answers

  • All(62)
  • Product Information(60)
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  • Payment
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  • Others(2)
Q

Is there a wall adapter for Australian sockets?

By Alex Dec-12/2018 14:57:07

A

Hello Alex,


We will send an adapter with all our products according to the order's country of delivery.


Q

i bought from you the yeelight strip. Will you please include a EU adapter? Thanks a lot.

By Alex Aug-09/2018 10:24:32

A

Hello Alex,
We will send an adaptor according to the order's country of delivery.

Q

It's compatible with Google home ?

By desg Jul-03/2018 18:06:35

A

Hello Desg, 

Thank you for your inquiry.

Yes, it can work with google home as well as Amazon Alexa. 

Q

Hi Can the button be programmed to press it and go between 2 colors of your choose? thanks

By george Jun-14/2018 16:24:32

A

Dear George,


Sorry, the button can not be programmed to press it and go between 2 colors.


Q

Hi, I need two bands of light. Do I have to buy two items or can I buy a strip of light?

By Felippe Apr-30/2018 16:26:04

A

Hello Felippe,

you need to have two light strips. 


Q

Is it possible to color sync multiple light strips?

By Nuno Costa Apr-11/2018 15:29:37

A

Hello Nuno,

Yes,you can color sync multiple light strips.Thank you.

Q

Hallo, is the width realy 2 cm?

By TM Mar-27/2018 08:42:27

A

Hello TM,
Thanks for your inquiry.

The width of the item is 2cm.

Q

Hi, how wide is it?

By Andrzej Mar-22/2018 13:24:39

A

Hello Andrzej,


It is 2cm. 


Let me know if you need any further assistance. 


Q

It only has a length of 2 meters?

By Eduardo Feb-27/2018 02:47:34

A

Dear Eduardo,


Thank you for your inquiry.

For this item, it only has a length of 2M.

Q

Can this be controlled by Xiaomi Gateway?

By Jason Feb-05/2018 04:49:15

A

Dear Jason,


Thank you for your inquiry.

It can not be controlled by Xiaomi Gateway.

Q

Is there a wall adapter for Australian sockets?

By Alex Dec-12/2018 14:57:07

A

Hello Alex,


We will send an adapter with all our products according to the order's country of delivery.


Q

i bought from you the yeelight strip. Will you please include a EU adapter? Thanks a lot.

By Alex Aug-09/2018 10:24:32

A

Hello Alex,
We will send an adaptor according to the order's country of delivery.

Q

It's compatible with Google home ?

By desg Jul-03/2018 18:06:35

A

Hello Desg, 

Thank you for your inquiry.

Yes, it can work with google home as well as Amazon Alexa. 

Q

Hi Can the button be programmed to press it and go between 2 colors of your choose? thanks

By george Jun-14/2018 16:24:32

A

Dear George,


Sorry, the button can not be programmed to press it and go between 2 colors.


Q

Hi, I need two bands of light. Do I have to buy two items or can I buy a strip of light?

By Felippe Apr-30/2018 16:26:04

A

Hello Felippe,

you need to have two light strips. 


Q

Is it possible to color sync multiple light strips?

By Nuno Costa Apr-11/2018 15:29:37

A

Hello Nuno,

Yes,you can color sync multiple light strips.Thank you.

Q

Hallo, is the width realy 2 cm?

By TM Mar-27/2018 08:42:27

A

Hello TM,
Thanks for your inquiry.

The width of the item is 2cm.

Q

Hi, how wide is it?

By Andrzej Mar-22/2018 13:24:39

A

Hello Andrzej,


It is 2cm. 


Let me know if you need any further assistance. 


Q

It only has a length of 2 meters?

By Eduardo Feb-27/2018 02:47:34

A

Dear Eduardo,


Thank you for your inquiry.

For this item, it only has a length of 2M.

Q

Can this be controlled by Xiaomi Gateway?

By Jason Feb-05/2018 04:49:15

A

Dear Jason,


Thank you for your inquiry.

It can not be controlled by Xiaomi Gateway.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

I bought this Yeelight light strip, but I cannot find how it synchronizes with the music. There is no such option for music synchronizations in the Yeelight smart app

By KE Dec-23/2016 10:33:43

A

Hello KE,

It is inside the yeelight app setting. http://screencast.com/t/3vG2txlck

Thank you for your attention.

Q

Hell I need for Germany an other power cable because i couldn´t use this one. Where I could get it or do you have a power cable for Germany? THX

By felix Nov-24/2016 10:59:36

A

Hello felix
We will send an adaptor according to the order's country of delivery.