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Customer Q&A

  • All(13)
  • Product Information(5)
  • Stock Status(3)
  • Payment
  • About Shipping(5)
  • Others
Q

When would it be in stock??

By shuttle Sep-26/2017 18:52:56

A

Hello shuttle,
We are sorry this item out of stock.

Q

When would it be in stock??

By shuttle Sep-26/2017 18:52:56

A

Hello shuttle,
We are sorry this item out of stock.

Q

Hello, I would like to know what is the meaning of EU express option? Is it comes from EU, because this is very important for the tax I have to pay if it doesn't come from EU.

By Мария Aug-16/2017 20:29:32

A

Hello Мария,

It is just one of priority lines.Priority Line: 5-25 business days (Only available for certain countries)

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Hi, I bought this product, is there a charging station for it, or can I buy it in addition best regards Marcin

By Marcin Jul-27/2017 12:50:49

A

Hello Marcin,


This item does not come with the charging station.

Package Contents: 1 x Vacuum Cleaner, 1 x Adapter, 2 x Side Brush, 4 x HEPA


Currently there is no charging station for this model.

Thank you for your inquiry.

Q

Can you show me the battery? How much is it?

By JohnKim Jul-20/2017 06:24:14

A

Hello JohnKim,


Currently there is no spare battery for this model.

Thank you for your inquiry.

Q

Cuántos días tarda en llegar a España? Hay que pagar a Aduanas?

By asun bernal Jul-11/2017 19:34:42

A

Hello asun,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

Hello! I'm from Poland, are you shipping to Poland from EU or from China?

By Anna Jul-01/2017 04:50:21

A

Hello Anna,
We ship from China.

Q

Why is so expansive to ship to Brazil? The price of the shipping is the same of, basically, two units...

By Eric Jun-25/2017 13:56:33

A

Hello Eric,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

How comes that the plugs on the devices sold in our shops and by many Web vendors are compatible with both France and Germany but that you have two different plugs?

By Papou Jun-03/2017 15:49:01

A

Hello Papou,


We will send an adapter with all our products according to the order's country of delivery.


Q

The robbot vacumn has a chargeable basis right, not use battery?

By Eliza Cheng May-04/2017 13:12:33

A

Hello Eliza,


Yes, it has a chargeable basis.

Q

Hi, I bought this product, is there a charging station for it, or can I buy it in addition best regards Marcin

By Marcin Jul-27/2017 12:50:49

A

Hello Marcin,


This item does not come with the charging station.

Package Contents: 1 x Vacuum Cleaner, 1 x Adapter, 2 x Side Brush, 4 x HEPA


Currently there is no charging station for this model.

Thank you for your inquiry.

Q

Can you show me the battery? How much is it?

By JohnKim Jul-20/2017 06:24:14

A

Hello JohnKim,


Currently there is no spare battery for this model.

Thank you for your inquiry.

Q

How comes that the plugs on the devices sold in our shops and by many Web vendors are compatible with both France and Germany but that you have two different plugs?

By Papou Jun-03/2017 15:49:01

A

Hello Papou,


We will send an adapter with all our products according to the order's country of delivery.


Q

The robbot vacumn has a chargeable basis right, not use battery?

By Eliza Cheng May-04/2017 13:12:33

A

Hello Eliza,


Yes, it has a chargeable basis.

Q

This product is compatible with? - Remote control Robotic Vacuum Cleaner Remote Controller for ILIFE Series - WHITE http://www.gearbest.com/cleaning-appliances/pp_356387.html?wid=21 - Chaging adapter Robotic Vacuum Cleaner Charging Base for ILIFE Series - BLACK http://www.gearbest.com/cleaning-appliances/pp_356390.html?wid=21 Thanks for your attention

By Fabio Dec-09/2016 12:30:55

A

Hello Fabio,


Sorry, this item,http://www.gearbest.com/cleaning-appliances/pp_356387.html?wid=21 ,   it is only for ILIFE V5S series. And for this one: http://www.gearbest.com/cleaning-appliances/pp_356390.html?wid=21 , it is compatible with this item. 

Thanks for your inquiry.

Q

When would it be in stock??

By shuttle Sep-26/2017 18:52:56

A

Hello shuttle,
We are sorry this item out of stock.

Q

When would it be in stock??

By shuttle Sep-26/2017 18:52:56

A

Hello shuttle,
We are sorry this item out of stock.

Q

How come 36 Pieces left but the product is out of stock?

By Tamir Apr-27/2017 16:37:48

A

Hello Tamir, 

Please note that this Vacuum Cleaner is now in stock.

Please be free to order it if you like.


Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

Hello, I would like to know what is the meaning of EU express option? Is it comes from EU, because this is very important for the tax I have to pay if it doesn't come from EU.

By Мария Aug-16/2017 20:29:32

A

Hello Мария,

It is just one of priority lines.Priority Line: 5-25 business days (Only available for certain countries)

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html 


Q

Cuántos días tarda en llegar a España? Hay que pagar a Aduanas?

By asun bernal Jul-11/2017 19:34:42

A

Hello asun,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html  


Q

Hello! I'm from Poland, are you shipping to Poland from EU or from China?

By Anna Jul-01/2017 04:50:21

A

Hello Anna,
We ship from China.

Q

Why is so expansive to ship to Brazil? The price of the shipping is the same of, basically, two units...

By Eric Jun-25/2017 13:56:33

A

Hello Eric,

You can see the shipping cost and delivery time during the checkout. 


Simply add the items you wish to purchase to your cart and select your delivery country. The available shipping methods and cost will then be displayed.


The delivery cost depends on the shipping method chosen, along with other factors such as weight, shipping time and the destination country.  


Q

Hi! I'm going to order this vacuum to Poland. Please can You tell me is there any possibility You could send it to me from European warehouse?

By Jarek May-01/2017 16:00:02

A

Hello Jarek,
We are sorry this item cannot be sent from EU warehouse.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!