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Customer Questions & Answers

  • All(42)
  • Product Information(17)
  • Stock Status
  • Payment(2)
  • About Shipping(20)
  • Others(2)
Q

Does it work with mi drone 4k, or with Mi drone 1080

By Jorge Bladiel Díaz Santos Jan-08/2019 23:39:40

A

Hello Jorge,


Please note that it applies to mi drone 4k 1080p.

Let me know if you need any further assistance. 


Q

can you ship this item to Bulgaria and how long does it take?

By Dmytro Dec-14/2018 17:19:05

A

Hello Dmytro,

We sent this item to Bulgaria . You can add the item to your cart first.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi if i order to Austria how long time does it take to come? Thanks

By bojan tofevski Dec-06/2018 21:39:03

A

Hello Bojan,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Shipped Brasil?

By Fernando Mercier Nov-07/2018 09:59:38

A

Hello Fernando,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Why it cannot be shipped to Israel?

By Seif Sep-10/2018 05:49:47

A

hello

It is possible that according to local policy, this product is not suitable for transportation to Israel, I am sorry for the inconvenience.

Q

I am from Greece (EU), when will it be available for my country. In the shipping method i have no choices (No more shipping method). Thank you.

By Harry Aug-14/2018 17:55:40

A

Hello Harry,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Hi, can I buy 2 extra batteries for the xiaomi drone 4K?

By Alexandros Aug-01/2018 11:12:12

A

Hello Alexandros,


Please refer to this link https://www.gearbest.com/rc-parts-c_11334/

If there are available batteries you need, you can find via this link.

Q

Can you ship to Israel ?

By Adam Hant Jul-10/2018 19:25:23

A

Hello Adam,


We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

Hello, this battery can be sent to Brazil. because I'm trying to buy it and the website says it can not be sent to this country

By leandro Jul-01/2018 22:38:57

A

Hello Leandro,


We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

Now you send it to Brazil?

By Jean May-03/2018 15:09:30

A

Hello Jean,


yes 


Q

Does it work with mi drone 4k, or with Mi drone 1080

By Jorge Bladiel Díaz Santos Jan-08/2019 23:39:40

A

Hello Jorge,


Please note that it applies to mi drone 4k 1080p.

Let me know if you need any further assistance. 


Q

can you ship this item to Bulgaria and how long does it take?

By Dmytro Dec-14/2018 17:19:05

A

Hello Dmytro,

We sent this item to Bulgaria . You can add the item to your cart first.

Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Hi if i order to Austria how long time does it take to come? Thanks

By bojan tofevski Dec-06/2018 21:39:03

A

Hello Bojan,


Generally, most of our items will be shipped within 3-7 business days after payment. However, the exact processing time varies depending on the item.


Please refer to our shipping estimations below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html

 


Q

Shipped Brasil?

By Fernando Mercier Nov-07/2018 09:59:38

A

Hello Fernando,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hi, can I buy 2 extra batteries for the xiaomi drone 4K?

By Alexandros Aug-01/2018 11:12:12

A

Hello Alexandros,


Please refer to this link https://www.gearbest.com/rc-parts-c_11334/

If there are available batteries you need, you can find via this link.

Q

It said the product cant send Spain. I cant buy

By Pepote May-01/2018 06:20:42

A

Hello Pepote,
Thanks for your inquiry.

We can send the item to Spain via the registered air mail.

Q

Does it work with Mi drone 1080p? What is the difference between 15.2 V and 17.4 V battery? Does this difference of voltage affect on the speed of the drone? Does this difference of voltage affect on the number of total cicles of the battery? Thanks for support. I just want to be sure to make right purchase.

By Davide Mar-30/2018 13:05:05

A

Hello Davide,

It is not suitable for battery for another Drone.Hope you may understand us.

15.2 is the nominal voltage, and 17.4 is the maximum voltage.Both are equivalent.Thank you.


Q

It works with Mi Drone 4K?

By Rui Mar-21/2018 10:59:34

A

Hello Rui,

Yes, it works with Mi Drone 4K.

Thank you for your inquiry.

Q

Is there a difference between this battery (voltage 15.2V) and the batteries advertised at 17.4V?

By Shawn Mar-04/2018 17:12:00

A

Hello Shawn,

17.4V is the maximum voltage,15.2V is the same in Nominal.They are calculated differently.Thank you.


Q

Hi there, Is it 15.2 V or 17.4 V ? Thx....

By Paolo Jan-09/2018 20:33:08

A

Hello Paolo,

It is  15.2V. 


Let me know if you need any further assistance. 


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Q

Dear GB! My country has very high customs and customs clearance costs. You could write a package to $ 18. Power Bank

By Nagy Roland Feb-09/2018 21:10:44

A

Hello Nagy,
Thanks for your inquiry.

Sorry we cannot declare a lower value on the package.

Q

Can you ship it to israel? our battaries shipping laws are too complicated, are you sure it'll be ok?

By Customer pro 166 Dec-01/2017 17:04:30

A

Hello Customer,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

I am from Greece (EU), when will it be available for my country. In the shipping method i have no choices (No more shipping method). Thank you.

By Harry Aug-14/2018 17:55:40

A

Hello Harry,


The shipping time depends on the shipping method selected during the checkout. 


We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Can you ship to Israel ?

By Adam Hant Jul-10/2018 19:25:23

A

Hello Adam,


We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

Now you send it to Brazil?

By Jean May-03/2018 15:09:30

A

Hello Jean,


yes 


Q

Delivery to USA ?

By มาถูกทาง Dashcam And Drone Feb-20/2018 07:55:02

A

Hello มาถูกทาง, 
We can ship it to USA.

Let me know if you need any help.

Q

Hello says there is no shipping to Australia. why? i would like to purchase thanks Mal

By deRoy Feb-01/2018 08:50:11

A

Hello deRoy,                                                                                                                                                                                                               

I have checked it for you, because the limit shipping method, this item can't be shipped to your country now. We will improve it as soon as possible.
Please kindly choose other available items.
Check out our brand new products here: http://www.gearbest.com/new-products/
Grab our best deals here: http://www.gearbest.com/gadget-deals.html

Q

Why you cannot ship to México? In some moment you can ship?

By Jorge Armando Suárez Alfonso Dec-04/2017 20:11:27

A

Hello Jorge,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Are there any shipping options for South Africa?

By Neil Nov-09/2017 03:21:46

A

Hello Neil,



We have 3 methods of shipping items to you, please see the estimated delivery times below: 

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


For more information on our shipping methods, please see here: http://www.gearbest.com/about/shipping-methods.html   


Q

Send To Brazil.

By Pedro Nov-06/2017 00:25:46

A

Hello Pedro,

Because the limit shipping method,it is possible that this item can't be shipped to your country now. We will improve it as soon as possible.

Please kindly choose other available items.    

                                                                                           

Please let me know if you need further assistance for your order.


Q

Why you stop to send to Greece Xiaomi drone battery??

By Christos Oct-10/2017 12:13:14

A

Hello Christos,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Why not send to Chile and other stores if?

By cristian villegas Sep-28/2017 12:47:21

A

Hello cristian,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hello, this battery can be sent to Brazil. because I'm trying to buy it and the website says it can not be sent to this country

By leandro Jul-01/2018 22:38:57

A

Hello Leandro,


We have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Q

how can Greece go without a customs charge? thank's

By vasilis mitkos Mar-02/2018 19:41:49

A

Hello vasilis,

We can't ensure which shipping method will have no customs charge.

If any taxes are incurred, they are charged by the destination country and not by Gearbest. Taxes are beyond Gearbest's control and are charged according to local customs policies and regulations. 


For more details, please check your local customs website.

See our FAQ's here: http://www.gearbest.com/about/faq.html