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Customer Q&A

  • All(13)
  • Product Information(10)
  • Stock Status
  • Payment
  • About Shipping(3)
  • Others
Q

No shipping to the U.S. Guess I'll have to buy it elsewhere.

By Carl Sep-06/2017 23:17:19

A

Hello Carl,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Hello, the link to download the drivers and video doesn't work. Could you update it? Thanks

By yann Aug-17/2017 08:59:24

A

Hello yann,


Assembly video:

https://www.youtube.com/watch?v=jTD-B_4s2-o 

You can get the drivers from our support center via  http://support.gearbest.com/ 

Q

I am trying to purchase this item and I am getting a note in the ordering process that it can not be shipped to the United states. thanks Tim

By Tim Jun-15/2017 02:25:23

A

Hello Tim,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

Is all necessary software included?

By Bob May-30/2017 16:17:09

A

Hello Bob, 
Yes

Please note that it is

Q

what's the fastest delivery to the uk can you do and how much would this cost and how long would it take.

By mark May-12/2017 01:18:30

A

Hello mark,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Q

Does it work with 3.0 USB port

By Clarence Ney Apr-16/2017 15:53:27

A

Hello Clarence,

No, its suitable interface type is USB 2.0.

Let me know if you need any help.

Q

Buen dìa me puede informar si el sofware del escanner es compatible con el sistema operativo windous y si tambie se puede usar el escanner con la impresora Impresora Anet A8 escritorio 3D Prusa i3 kit de bricolaje. gracias.

By JULIO CESAR LUNA RAMIREZ Feb-14/2017 00:58:12

A

Hello Customer,

The free shipping is for product under 2KG and it is unregistered mail.

Q

che tipo di scheda elettronica monta? io l'ho acquistato ma ache dopo aver installato i software il PC no mi riconosce i driver

By Pasquale Jan-14/2017 10:04:46

A

Ciao Pasquale,


Grazie per la vostra richiesta.

La scheda elettronica è ONU di Arduino.


Q

Hi i asked you if this def came with the ZUM SCAN DRIVING BOARD and you told me to look in the package list, i had already done that and it says it does but i would like you to confirrn this physically for me please if you would, i dont think that is too much to ask is it ? i would like you to tell me either way if the package definitely contains this , or not , thank you .Carol.

By CAROL Dec-04/2016 23:27:54

A

Hello CAROL,

If it's in the package content, that means it's in the package. 


   


Q

What is the minimum hardware requirements ? thank you

By henry Dec-04/2016 20:36:09

A

Hello henry,
It has not a specific requirement for the hardware check this video https://www.youtube.com/watch?v=DpR5bwA7BjY 

Q

Hello, the link to download the drivers and video doesn't work. Could you update it? Thanks

By yann Aug-17/2017 08:59:24

A

Hello yann,


Assembly video:

https://www.youtube.com/watch?v=jTD-B_4s2-o 

You can get the drivers from our support center via  http://support.gearbest.com/ 

Q

Is all necessary software included?

By Bob May-30/2017 16:17:09

A

Hello Bob, 
Yes

Please note that it is

Q

Does it work with 3.0 USB port

By Clarence Ney Apr-16/2017 15:53:27

A

Hello Clarence,

No, its suitable interface type is USB 2.0.

Let me know if you need any help.

Q

Buen dìa me puede informar si el sofware del escanner es compatible con el sistema operativo windous y si tambie se puede usar el escanner con la impresora Impresora Anet A8 escritorio 3D Prusa i3 kit de bricolaje. gracias.

By JULIO CESAR LUNA RAMIREZ Feb-14/2017 00:58:12

A

Hello Customer,

The free shipping is for product under 2KG and it is unregistered mail.

Q

che tipo di scheda elettronica monta? io l'ho acquistato ma ache dopo aver installato i software il PC no mi riconosce i driver

By Pasquale Jan-14/2017 10:04:46

A

Ciao Pasquale,


Grazie per la vostra richiesta.

La scheda elettronica è ONU di Arduino.


Q

Hi i asked you if this def came with the ZUM SCAN DRIVING BOARD and you told me to look in the package list, i had already done that and it says it does but i would like you to confirrn this physically for me please if you would, i dont think that is too much to ask is it ? i would like you to tell me either way if the package definitely contains this , or not , thank you .Carol.

By CAROL Dec-04/2016 23:27:54

A

Hello CAROL,

If it's in the package content, that means it's in the package. 


   


Q

What is the minimum hardware requirements ? thank you

By henry Dec-04/2016 20:36:09

A

Hello henry,
It has not a specific requirement for the hardware check this video https://www.youtube.com/watch?v=DpR5bwA7BjY 

Q

Does this come fully assembled? Is it out of the box ready to use?

By D Nov-21/2016 14:03:45

A

Hello D,
Sorry it's not fully assembled and you need to assemble it when you receive.

Q

What software and hardware is it compatible with?

By Andy Sep-30/2016 00:30:17

A

Hello Andy,

Thanks for your inquiry.

The software is Horus,this device has no special requirements for the hardware.

Have a nice day.


Q

what are the output files we get after scan, can print with 3d printer?

By Shaikh Naushad Sep-28/2016 13:41:37

A

Hello Shaikh,

The item support PLY.You can transfer it to STL to print with 3d printer.

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Be the FIRST to Ask a question. Want G Points? Just Write a Review!

Q

No shipping to the U.S. Guess I'll have to buy it elsewhere.

By Carl Sep-06/2017 23:17:19

A

Hello Carl,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

I am trying to purchase this item and I am getting a note in the ordering process that it can not be shipped to the United states. thanks Tim

By Tim Jun-15/2017 02:25:23

A

Hello Tim,

I have checked this for you. Due to the limitations with the shipping method, unfortunately this product cannot be shipped to your country at this time. 

We will aim at improving this as soon as possible.


Please kindly check out our other available items here: http://www.gearbest.com/new-products/

Grab our best deals here: http://www.gearbest.com/gadget-deals.html



Q

what's the fastest delivery to the uk can you do and how much would this cost and how long would it take.

By mark May-12/2017 01:18:30

A

Hello mark,


You can see the shipping costs and delivery time for your order during the checkout. 


Simply add your products to your cart and select the country of delivery, then the available shipping options and costs will be displayed. 


We have 3 methods of delivery, the estimated shipping times are below:

1) Expedited Shipping: 3-7 business days 

2) Unregistered Air Mail & Registered Air Mail: 10-40 business days

3) Priority Line: 5-25 business days (Only available for certain countries)


Learn more information about our shipping methods here: http://www.gearbest.com/about/shipping-methods.html


Be the FIRST to Ask a question. Want G Points? Just Write a Review!