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Customer Questions & Answers

  • All(36)
  • Product Information(33)
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  • Payment
  • About Shipping(1)
  • Others(2)
Q

Is there any standard cable option for using TV-boxes in car? USB to regular DC input? Or is there a model that is designed for in-car use?

By László Venczel Jun-18/2018 10:45:16

A

No

Q

Does it support and run netflix in HD?

By Antonio Ramos May-20/2018 19:56:44

A

Hello Antonio, 
Yes ,it does .

Q

Vai entrar alguma taxa adcional ?

By Thais May-19/2018 04:23:11

A

Olá Thais,

Os impostos são cobrados pelo alfândega local e regulamentos do país que está além do nosso controle.
Não podemos saber se terá e quanto vai ser.
Por favor, verifique este link http://www.gearbest.com/about/faq.html (Se houver algum problema de receber a entrega devido à Alfândega)

Q

Does Netflix for Android TV (with DRM requeriments) really run on it ? thanks in advance !

By Lu Mar-11/2018 21:43:36

A

Hello Lu,

Yes,Netflix for Android TV (with DRM requeriments) really run on it.Thank you.


Q

Can I update Kodi via Google Play (or automatically) when new version will be available?

By denis Mar-05/2018 10:13:48

A

Hello denis,


Kodi can be downloaded from the official apk, kindly copy it into U disk or SD card, and then you can installed it into the box.

Q

Does this product have Bluetooth 4.0 built-in ?

By Kevin Feb-26/2018 00:39:44

A

Hello Kevin, 
Yes ,it does .

Q

Does it come with usa or canada plug...

By ivo Nov-27/2017 19:14:30

A

Hello ivo,


We will send an adapter with all our products according to the order's country of delivery.


Q

Does it com with a Keyboard?

By Renato Loreto Nov-09/2017 13:25:55

A

Hello Renato,
Package Contents: 1 x H96 PRO TV Box, 1 x Remote Control, 1 x HDMI Cable, 1 x Power Adapter, 1 x English Manual.

It doesn't contain a Keyboard.

Q

do you have this with UK plug please

By David Adams Nov-01/2017 15:40:24

A

Hello David,


Sorry this item is EU PLUG. 


Let me know if you need any further assistance. 


Q

can I conect my Iphone via Bluetoooth?

By Ivan Oct-13/2017 17:31:45

A

Dear Ivan,


Thank you for your inquiry.

It does not support Bluetoooth.



Q

Is there any standard cable option for using TV-boxes in car? USB to regular DC input? Or is there a model that is designed for in-car use?

By László Venczel Jun-18/2018 10:45:16

A

No

Q

Does it support and run netflix in HD?

By Antonio Ramos May-20/2018 19:56:44

A

Hello Antonio, 
Yes ,it does .

Q

Does Netflix for Android TV (with DRM requeriments) really run on it ? thanks in advance !

By Lu Mar-11/2018 21:43:36

A

Hello Lu,

Yes,Netflix for Android TV (with DRM requeriments) really run on it.Thank you.


Q

Can I update Kodi via Google Play (or automatically) when new version will be available?

By denis Mar-05/2018 10:13:48

A

Hello denis,


Kodi can be downloaded from the official apk, kindly copy it into U disk or SD card, and then you can installed it into the box.

Q

Does this product have Bluetooth 4.0 built-in ?

By Kevin Feb-26/2018 00:39:44

A

Hello Kevin, 
Yes ,it does .

Q

Does it come with usa or canada plug...

By ivo Nov-27/2017 19:14:30

A

Hello ivo,


We will send an adapter with all our products according to the order's country of delivery.


Q

Does it com with a Keyboard?

By Renato Loreto Nov-09/2017 13:25:55

A

Hello Renato,
Package Contents: 1 x H96 PRO TV Box, 1 x Remote Control, 1 x HDMI Cable, 1 x Power Adapter, 1 x English Manual.

It doesn't contain a Keyboard.

Q

do you have this with UK plug please

By David Adams Nov-01/2017 15:40:24

A

Hello David,


Sorry this item is EU PLUG. 


Let me know if you need any further assistance. 


Q

can I conect my Iphone via Bluetoooth?

By Ivan Oct-13/2017 17:31:45

A

Dear Ivan,


Thank you for your inquiry.

It does not support Bluetoooth.



Q

OTA update is supported and enabled 100%? What KODI version is preinstalled? Can I install KODI 17.3 from Google Play?

By TitoHL Sep-14/2017 01:17:13

A

Dear TitoHL,


Thank you for your inquiry.

It supports OTA. 

The preinstalled version is KODI 17.3.

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Be the FIRST to Ask a Question. Want GB Points? Just Write a Review!

Q

Vai entrar alguma taxa adcional ?

By Thais May-19/2018 04:23:11

A

Olá Thais,

Os impostos são cobrados pelo alfândega local e regulamentos do país que está além do nosso controle.
Não podemos saber se terá e quanto vai ser.
Por favor, verifique este link http://www.gearbest.com/about/faq.html (Se houver algum problema de receber a entrega devido à Alfândega)

Q

Can this pick up the Portuguese channels from Portugal Can this pick up the Portuguese channels from Portugal ?

By Maria chaves Jul-11/2017 19:51:36

A

Hello Maria,


This is a network TV box.

If you want to watch TV channels in your area, you may need to install some Apps to realize it.

Thank you for your inquiry.

Q

Do I have to have wifi already or will automatically give me wifi

By John brown Aug-24/2016 11:47:50

A

Hello John,

It has the wifi function, you need to have the internet, then you can connect it by the wifi .

WIFI: 802.11 a/b/g/n 

WiFi Chip: AP6330 

It is a presale item,all of the information have been put on the website , we only know these points at the moment .

After the presale is end,  the information will be complete, please kindly check our website .